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Staying Connected During the Holidays

Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.

Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!

-The NetSuite Support Community Team

Angela Bayliss · Senior Solution Architect · Gold Crown

Comments

  • This seems to have come back into play - same exact issue, new instance. please see case # 748750, and advise. Whoops- I didn't follow up- my bad. It seems that my reoccurance may have been nothing more than a PICNIC error. False alarm, NS gods :p thanks anyway. Towerstream- if you have this issue, may want to latch on to…
    in Can't Accept Payments! Comment by Angela Bayliss Jul 21, 2008 7:22PM
  • This seems to have come back into play - same exact issue, new instance. please see case # 748750, and advise.
    in Can't Accept Payments! Comment by Angela Bayliss Jul 17, 2008 12:01PM
  • Defect 145135 will resolve a problem where the open invoices of some polymorphic entities (ie both a vendor and customer) are not showing up on the accept payments screen as well as the apply tab of credit memos. We are planning to release the fix for this issue today. I am seeing this fixed in my instance. Thanks for the…
    in Can't Accept Payments! Comment by Angela Bayliss May 28, 2008 10:34PM
  • Defect 145135 will resolve a problem where the open invoices of some polymorphic entities (ie both a vendor and customer) are not showing up on the accept payments screen as well as the apply tab of credit memos. We are planning to release the fix for this issue today. Thank you Thank You Thank YOU!!!
    in Can't Accept Payments! Comment by Angela Bayliss May 28, 2008 1:52PM
  • By any chance, in any of the other users dealing with this defect/issue- are you running multi-currency as well?
    in Can't Accept Payments! Comment by Angela Bayliss May 27, 2008 6:15PM
  • Angela, I'm on 2008.1 and just did a build the other day - no problems though. However I do know of a current defect (#141148) where non-inventory items are no longer listed/available to select as a member of an assembly item. I know you're creating a build and not a new item, but by any chance does the assembly item have…
    in Issues with Assembly Builds? Comment by Angela Bayliss Apr 24, 2008 7:26PM
  • lol- leave it to me - there is one in every crowd. :D although, I don't see many instances of IP address restrictions, but it sure tripped up my day and had me on the phone with support for some time. I stumbled upon the fix by accident during the call- guess I am either stubborn or lucky. ;)
    in New Defect-Free Accountant role Comment by Angela Bayliss Apr 26, 2008 1:07AM
  • Sometimes it is unclear what kind of help the user is asking for. Sometimes the user seems to be very frustrated and is in need of urgent help, perhaps more help than can be offered by other users in this UG. In these cases, would it be acceptable for the NetSuite Solution Provider to post in reply a simple statement that…
    in NetSuite Partner advertisement spam Comment by Angela Bayliss Apr 26, 2008 7:06PM
  • 2. allow invoices to be printed as packing slips. Anyone have any advice or support can you help? thank you Jason Holland blablakids Strange- Im on 2008 in several accounts, and all have this available.:confused:
    in case 708669 Packing slips Comment by Angela Bayliss Apr 21, 2008 5:55PM
  • I am saying that when I navigate to Transactions-Management-Print Checks and Forms-and choose Packing Slips and Return Forms, the system allows me to choose from all packing slip forms, as well as all invoice forms. The queue is for packing slips-but I clearly see all the different forms in the dropdown, and can use them…
    in case 708669 Packing slips Comment by Angela Bayliss Apr 25, 2008 6:45PM
  • Thanks Angela! oh God... I'm a hot-headed fool sometimes, aren't I? I've never wished something that actually works would be broken before! :p (I've edited my original post to remove the most offensive and embarrassing comments) LOL- its that human factor- always a wild card- but certainly keeps life interesting. :D
    in Can't create two shipping items with the same "integration type" Comment by Angela Bayliss Apr 21, 2008 4:24PM
  • ok. spoke to soon, must have been a coincidence. Either that, or NS no longer recognizes partners. Your search - partners - did not match any documents. No pages were found containing "partners". Suggestions: * Make sure all words are spelled correctly. * Try different keywords. * Try more general keywords. dangit:(
    in help search broken Comment by Angela Bayliss Apr 11, 2008 1:46PM
  • I ran into this yesterday. I found that I caused it myself, as I had two different versions of live accounts help opened (2007 & 2008) in the same work session-same day, even though it wasn't at the same time. I imagine beta and a live account may cause the same problem. I cleared my temp files, history, etc, and got right…
    in help search broken Comment by Angela Bayliss Apr 11, 2008 12:46PM
  • Hi Steve, This works for me. However, when you choose an integrated ship method, the name of the record defaults to the integrated ship method. When I made a second 'ground' method, I had to go back to the name line, backspace over the default, and retype in 'test'. Worked like a charm. :confused:
    in Can't create two shipping items with the same "integration type" Comment by Angela Bayliss Apr 9, 2008 8:13PM
  • TGIF Closing all browsers and reopening them when working in several accounts and beta is going to make me nuts. More so than I already am. When I follow matt (clearing all cache upon exit from firefox) it works. However, each session of help is only returning help on the field level- when I search for something other than…
    in help search broken Comment by Angela Bayliss Apr 11, 2008 5:30PM
  • Can you post the resolution in case anyone else gets stuck on this? David Certainly! It's kind of embarassing since it was so obvious, but what the heck- I have never claimed perfection....:o Departments. These can be set at the main (transaction) level, as well as the column (line) level on transactions. IE- one…
    in Bug Comment by Angela Bayliss Apr 1, 2008 1:48PM
  • disregard, I found and corrected the problem.
    in Bug Comment by Angela Bayliss Mar 31, 2008 4:52PM
  • Case Number 696136 - It got closed because I was on vacation last week and did not respond. :mad: If you respond now, it should re-open the case :D
    in Customer Center - No Stock Notice Comment by Angela Bayliss Apr 9, 2008 7:58PM
  • Have you filed a case? If your not out of stock, this should not be displaying at all, anywhere.
    in Customer Center - No Stock Notice Comment by Angela Bayliss Mar 28, 2008 4:42PM
  • Hey thanks! That was easy. Turns out there's a Cash Sale Refund in addition to the Customer Refund. ;) very handy trick- glad it helped. :D
    in Permissions for Customer Refunds Comment by Angela Bayliss Mar 24, 2008 7:05PM
  • Easy enough to find out.:D from an admin role, go into the cash sale refund screen. copy the URL switch to your accountant role paste in the URL it should tell you exactly what permissions you need to add to the role.
    in Permissions for Customer Refunds Comment by Angela Bayliss Mar 21, 2008 7:51PM
  • Angela, I don't follow your logic. In fact you are making an argument that Malin is not making. He never disagreed that the wording should be changed. He only said it was a matter of effort and priority. Either the PO is Posting or it is not. I don't see how stating on the page for GL Impact that this is a NON-POSTING…
    in BUG in Purchase Order G/L Impact Comment by Angela Bayliss Jun 21, 2008 11:11PM
  • Angela, I think you quite missed the point. I was trying to be polite by saying "I don't follow your logic". Let me be blunt: I find your argument illogical. By the way, I may not be an accountant, but I am not the idiot your message implies. Jim, I was in no way attempting to imply anything regarding your intelligence. As…
    in BUG in Purchase Order G/L Impact Comment by Angela Bayliss Jun 26, 2008 4:16AM
  • Malin, I hope you can appreciate the contradiction in terms of your statement. ;) Obviously a "non-posting transaction" should NOT even have a link called "GL Impact". For example, the Opportunity form/record doesn't have a "GL Impact" link, nor would I expect one. If it did, it would make me really wonder what's going on.…
    in BUG in Purchase Order G/L Impact Comment by Angela Bayliss Jun 20, 2008 7:29AM
  • retracted by user
    in Changed Fiscal Year - Reports and Searches did not change. Comment by Angela Bayliss Feb 19, 2008 4:04PM
  • Hi Angela, We (NetSuite) are in the process of hiring in both our major locations, and will be doing so through out 2008, for various positions. As we grow this will mean less wait times in the queue, quicker response times on case updates etc... Hope you found this information helpful. Thank you kindly, Phillip Weekes…
    in How do I get Support to fix something which is broken? Comment by Angela Bayliss Feb 1, 2008 8:00PM
  • Hello Thomas, I have looked into and found Defect 134467 logged for this concen. This is currently being worked on and has been set to an S2. I do not any further updates at this time as to a time frame on a release. I will inquire for more details on your behalf, and have your case (641363) updated with any information as…
    in How do I get Support to fix something which is broken? Comment by Angela Bayliss Jan 29, 2008 5:43PM
  • In looking into this a bit, I see that the restock option is only available on the item receipt form from the RMA. Since a credit memo is not subject to the receipt process, it appears to hit the gl directly- so it can't be used the same as RMA's- which give the restock option. Looks like a case of a workflow change,…
    in Why Does Credit Memo take stock Comment by Angela Bayliss Jan 21, 2008 5:01PM
  • Curious- when you do your counts, are you entering the variances only, or count on all items- even those that are spot on?
    in Physical Inventory Worksheet Comment by Angela Bayliss Jan 4, 2008 3:00PM
  • It works pretty well, but then again our inventory is only 150 items and we only get a handful of adjustments with each physical. Maybe it gets a little more complicated when you get more SKUs. This is the process I use, but using a scanner to do the counts-allowing for lots of items and stock levels.. With high volume…
    in Physical Inventory Worksheet Comment by Angela Bayliss Jan 4, 2008 3:27PM