A lot of Visa & MasterCard processors have a limit of 99,999.99 because this was the original limit imposed by V & MC. Although V & MC raised their limit to 999,999.99, a lot of processors didn't change their systems. Who is your acquiring bank?

Krystal answers: There are 2 models of doing sales in NetSuite: First model uses Cash Sales and assumes like a web order that you are preauthorizing the credit card ahead of time and then only shipping the order in you obtain authorization. This protects you against losses from extending credit to customers who never pay…

There is a lot of fraud with credits, so the gateways have restrictions and on some of the gateways (e.g. Payflow) you can set a setting that will prohibit Refunds unless the PNRef of the original Sale is submitted along with the Refund. You may have this set and that would cause the gateway to reject the Refund. Or, your…

Even if you do get this to work, your transaction will probably end-up non-qualifying. The only possible way this may work without non-qualifying, is that you also use Payflow Pro gateway to do the auth-only transaction. You will have to store the P/N Ref# and auth code that Payflow returns to you as these are used to…

If a CSC was submitted and the CSC match fails, the transaction will be declined by V/MC so this is not a problem. If no CSC was submitted, then you may get a CSC response code indicating that no value was submitted. (This is dependent on your merchant processor and the gateway that you use) In Contrast however, if the AVS…

Hi Scott. I have worked with the product manager to get the sales tax field working properly with NetSuite so that pcard transaction will qualify correctly. It does work correctly in most cases: (1) On a Cash Sale, the sales tax amount will be passed to payflow pro (2) On an Accept Customer Payment applied in full to 1…

Hi Steph. Yes, zero is no longer allowed for Visa. If you have tax exempt transactions (or non-taxable transactions) that are legitimately zero tax then you are screwed (your situation). However, if you do have taxable transactions, and you use a Cash Sale, I believe the former product manager Brian Taylor was working on…

Jeff, sounds like Cybersource requires an email address for the customer. So you have to make sure there is an email address populated on the customer record or on the Invoice before you submit it to Cybersource. Maybe you can ask Cybersource if they can shut-off that security restriction of mandatory email address for…

The TAXEXEMPT flag solves the problem for MasterCard. MasterCard does permit qualification with zero tax amount IF the TAXEXEMPT=TRUE. However, Visa does not recognize the TAXEXEMPT flag and is too strict. Visa only permits qualification if TAXAMOUNT is between 1% and 22% of the transaction amount. So the only way to fix…

Danielle, Website Payments Pro is NOT compatible with NetSuite. But they have an equivalent solution which is the legacy Payflow Pro gateway bundled with Paypal acting as your acquiring bank. It's the same pricing, but you have to call Paypal and tell them you need the special configuation of Payflow Pro gateway with…

I would inactivate the CC Processor record that you already have setup in NS. And create a completely new record. Perhaps something is corrupt with that first record. Make sure the credentials are correct. Payflow has 3 credentials: PartnerID, UserID, Password. These are the same 3 credentials you need to log into Payflow…

Now that you posted the ticket#, let's have Sean Kennedy look at it.

Angela, just be careful when you shut-off that protection option, because if a hacker gets a hold of your Paypal userid and password, they can run credits thru your merchant account and you're liable for them...the thief gets instant credit posted to his debit card which we withdraws from an ATM, and your merchant checking…

Ok, well I fiddled with mine. I did reproduce the symptom that customer center entered SO's don't preauthorize. I then pulled-up the SO as Administrator, edited it, clicked "Authorize Credit Card", went to save it (thinking this would force an auth)....and I get an unexpected error! Now the SO is somehow corrupt and now I…

Jeff, there is a bug in NetSuite that you have to watch-out for. Just like there are 2 types of Sales Orders, there are also 2 types of RA's (an RA that turns into a Credit Memo and an RA that turns into a Cash Refund). If you are using SO-Cash Sales on the sales side, then you want to use RA-Cash Refunds on the refund…

Sean, the stand-alone customer center. I reproduced this bug in my acct, too. (Nick Horowitz of Axeus) And, so did Ray Tetlow of Skyytek (Ray does consulting for both Mary and me) https://usergroup.netsuite.com/users/showthread.php?t=11838

You can set the credit card process on the customer record. Perhaps this one customer who is causing you this problem accidentally got an invalid credit card processor set on his customer record?? (Double Check). Or maybe there is something funny with the CC data stored on this customer's customer record (double check)??…

You don't need WPP. A lot of people get confused. You do NOT want WPP. You want the legacy Payflow Pro gateway (the Verisign Payflow Pro gateway). A gateway merely transports your credit card transactions from NetSuite to your bankcard processor/acquiring bank. In the case of Payflow Pro, PayPal will act as your acquiring…

Ok, there is some weird stuff occuring with the CSC field! If I choose Transactions > Sales > Enter Sales Orders method, the CSC field is NOT showing, AND the default CC info is NOT pre-populating into the payment tab as it is supposed to. Weird! But if I first navigate to the customer record, then click the Create New:…

You can also ask your gateway to decline any transactions with missing or nonmatching CSC

Bill, yes PayPal is a good option for smaller businesses. There is no hastle with applications. No reserve. No term. The rates are fixed. You have to start at the 2.95% rate for 3 months then you can apply for the lower 2.2% merchant rate. It's $20 per month for the Payflow Pro gateway. And, yes this is a backdoor to much…

Per V & MC PCI rules, the CSC cannot be stored in a database. NS is merely complying with the PCI rules. The problem is it is the submit button on the Cash Sale which first stores the CS in the database, and then triggers the transmission to Payflow. The record has already been stored at that point, so CSC is not allowed…

The gateway does *NOT* pass the level-2 info for all the invoices, but it should pass info on at least the first invoice so that the txn will qualify for the best rate. Assuming you don't care if the level-2 data is actually accurate, but rather you just don't want it blank which would cause non-qual, then the Accept…

Level3 is line-item detail from the invoice. It is used by large corporations who purchase goods on a Purchasing Card. The line-item detail is passed back to the company's A/P Dept. from V/MC. But there are very few processors who support Level3 and very few software packages that support it.

Andrew, level3 is very complicated and expensive to implement. So don't hold out hope that NS will spend precious limited development resources to add level3 which very few customers will use. There are very few processors that even support level3 either. And, Payflow doesn't support it, so that it a problem right there.…

Mark, after poking around in the Payflow Pro documentation, there IS a fraud option available which enforces only allowing matched credits (i.e., you must supply the ref# of the original sale, and the credit amount <= orig sale amount). So you may have that option activated and that is causing your heartburn.

Keith, if you had stored your customer's credit card info in their customer record, then it would auto-populate into the Cash Refund.

Yes, the line-item detail data is called Level3 in the credit card world. Yes, Payflow Pro gateway can support Level3 line-item detail for SOME processors, but not all of them. This is a limitation of the upstream processor, not Payflow Pro. Level3 Support: Amex Direct, Vital, Paymentech New Hampshire, FDMS North, and FDMS…

#1 the algorithim is called MOD 10. The last digit must pass the MOD 10 check in order to be considered valid. #2 some issuing banks validate the expiration date; but others don't. But the tranaction actually has to go out to Visa & MasterCard to get an authorization which is routed to the issuing bank. During the…

The first issue I see is that you are being inconsistent in your transaction flows. Realize that NetSuite has 2 types of Sales Orders. There is an SO that converts into a Cash Sale, and and SO that converts into an Invoice. The fundamental difference is that CS's are charged immediately, whereas IN's flow into Accounts…