This is a problem for us as well, so if there is a solution, I would be interested in learning about this.

Hello, I have set up the Outlook integration for several users, but now on the most current user, the configuration screen doesn't pop up while launching Outlook, so I can't actually get this configured or syncing in his Outlook. I was wondering if this is related to the below and if anyone has any fixes for this? Thanks

It's interesting, we are also using landed cost to attach duties and shipping to our receipts, but we are using average cost. On each item we have an average cost and then last purchase price, but I just double checked an item and our last purchase price on that item did not included landed cost, it was the actual price of…

Does NetSuite plan to incorporate this functionality into a future release? It is definitely something that should be standard.

I wouldn't hold you breath. the Cloud Coders bundle does it all and it is not expensive so if you need it I would just go with their bundle. The link in the thread above doesn't work, do you have some current information about the Cloud Coders solution?

Hello, We do not have a default return cost on the item record and we do not see a cost override column on the item receipt. We need the system to return the item at the same cost that was calculated when it was shipped. Do you have any advice on this? Thanks!

Also, when we go into the system information, there is a cost associated and then NetSuite changes the impact to a $0 cost - not sure why it is doing this.

Thanks Oliver. Is there a way to run a saved search to figure out the duty and shipping per serial number so that we can journal entry it into the correct account at the end of the month? I'm not finding the correct fields to pull in to get the results that I am looking for.

I don't see the option to override the return cost when receiving a return - was this enhancement actually published? We are having the same issue as described above.

We are fairly new to NetSuite, so please bear with me. Does anyone know if this is the only way to get this fixed, as I'm having the same problem with the parent/child accounts only? We are "self-serve" with NetSuite, so I'm not sure if I can ask them to fix this for us? Any info would be great.

We are having the same problems with the allocation that duties need to be allocated by value and freight needs to be allocated by weight or quantity. The entire landed cost functionality needs some work and almost doesn't seem worth using. Has anyone heard of any upcoming upgrades in this area?

If anyone else is having these issues, there is enhancement request# 196019 that would create the ability to send out confirmation emails if Emails/Faxes were received or not received by the intended recipient.

What type of email server are you using to receive these emails? We are using Google Apps.

We are having the same exact problem and using google apps as well for our email. I have no clue what this might be. I am going to submit a support case for it. When I submitted a support ticket, they said that they couldn't reproduce the problem, so there was really no answer for me. If you get a different response,…

Thanks for the advice on the SPF record. I think this is a different problem because in both cases an internal employee was CCed on the emails and the employee didn't get the emails either, even though she has received many emails in this manner. NetSuite shows the email was sent on their end, but neither the customer or…

Was there a resolution to the defect or did anyone come up with a better work around for this? We are also having the same issue and I'm afraid that it could be hindering sales.

Does anyone know of some examples of companies that are using the beta one page checkout? I wanted to see an example of what it will look like.

When is the final version of One Page Checkout being launched, does anyone know?

Hi Lauren, We haven't had many problems with fraud to date (but we are fairly new to NetSuite). But I did want to give feedback on Cybersource, as I'm not sure if this would completely fix your problem. At this point, we are manually reviewing every transaction that does not have a full AVS/CSC match because we have done…

You mention abandonment rate - how are you measuring (I don't see any way to do this natively in netsuite i.e., configurable)? I found it as a NetSuite Standard KPI. I haven't figured out a way to verify that the data is correct, but I'm relying on the fact that since it is standard that it is correct.

I know that this thread is a bit older, but I did have a question that relates. When doing a CSV Import, how do you run this without changing the custom form for the customers you are updating?

I know that this thread is a bit older, but I did have a question that relates. When doing a CSV Import, how do you run this without changing the custom form for the customers you are updating? Never mind, I'm sorry. I now see that this can be controlled in the advanced options of the import.

Is there a reason on the login audit trail search why one user would have up to 12 "logins" per minute? It seems that a couple users end up showing over 100 logins per day, rather than just when they actually log in. It makes the report difficult to use and to really see how often someone is logging in. Any insight would…

We are now having this same problem. Was this actually fixed?

We have seen lately that some of our returned item receipts are coming in with no GL impact, so I'm wondering if this is related. Is your client still experiencing this problem or have they fixed the defect?

It was a problem with a script that we were working on yesterday, thanks for the advice.

I really can't change any field on the customer record or create a new customer record. When I click the save button, nothing happens at all. Is this the problem that you are having too?

We've been getting calls all days from customers that can't get beyond the shopping cart. They hit 'Proceddrue to Checkout' and the shopping cart is redisplayed. Unfortunately, we haven't been able to duplicate, but we've recieved about 10 calls in past 24 hours and are sales are down:( We also had this same issue around…

I have had about 10 customers say that they could not move past the "Choose a Shipping Option" page in the online checkout process over the past couple weeks (who knows how many more customers experienced this without contacting us = lost sales). We have not been able to recreate the problem and when I created a ticket…

We are having problems revolving around the Shipping Method page, where customers couldn't get past that step in the checkout process. Has anyone else had that problem?