I agree 100%! We had the same situation rear its ugly head. Instead of adding custom fields to Items we preceded the Items not applicable to sales with an underscore. At least the non-applicables appear at the bottom of the items list...not perfect but we found it better than requiring the sales rep to know which items to…

Are you confident scripting is the only way to go? When we set up our account we had to go through Set up > Accounting > Set Up Accounting. Under the General subtab is a section called "Duplicate Number Warnings." According to Help this preference will: "Check this box to see warnings when you enter a document number you…

Me neither! So what is the purpose of the Set Up > Set Up Accounting duplicate dectection option?!?!?! UGGGGHH!

If this were American Idol, I'd probably get voted off for asking such a stupid question but what purpose(s) would be fulfilled by having PO's within a Sales Order?

If I use Item Groups or Kits, will these be available for selection within the Opportunity record (under Items subtab)?

So if I am understanding correctly, our current business process of forecast versus pipeline matches NetSuite. Forecast=actual closed sales & Pipeline= prospects to close. I think the confusion is coming from the reports have almost the same exact data between forecast & pipeline becase we have not yet started processing…

I see that this paper outlines what steps Skyttek took in Sales Management in NetSuite. However, this does not answer my question of the difference between pipeline and forecast.

This is more of a general question regarding enhancements but what is the process NS users should follow to place a vote on an enhancement?

Support gave me the size limit in megabytes.

Could you be thinking of the "Assign To" field on the Case Form? From what I can see, Support Reps may email all employees (that are set up in NetSuite) -- they don't have to be flagged as "Support Reps" on the Employee Record.

The field description for "Internal Only" check off box indicates you may also email employees using the Messages tab and clicking Email. This is only if you are adding new employees - which is only done by HR Manager. You can't even select existing employees. What am I missing?

I noticed this too. A bigger issue for us is found under the Messages sub tab (after selecting employees from the Email Employees drop down, the actual email to the Employee is NOT logged. What is the logic? Can this be right? Has anyone else experienced these issues? If so, could you share your work around?

I am up and running but now I have a seperate issue. In custom trend graphs, is it not possible to reference a custom saved search that includes "System Notes" in Criteria?

I had a similar issue back in September 2007 (case #625590 - defect #133036). I received the following resolution from NS support in late November 2007. (This did fix the problem... basically I had too much detail in the custom report that the report snapshot was fumbling over itself.) NS Support: Change Report Definition…

Unfortunately, I have not had the opportunity to work with formulas yet. But Support has opened an enhancement based on my original post. If you encounter this same issue, please be sure to place your vote by submitting a support case online by simply referencing the Enhancement Number in your case subject line.…

Us neither. We are still getting duplicates. NetSuite, please help!

Update: I contacted NS Support for an update and learned my account is the only one that is having this problem. It is definitely classified as an Enhancement because even though the report snapshot doesn't display correctly on the Dashboard, they have a work around: Click on the View Report link on the Dashboard and then…

Hi chanarbon, That is exactly the issue - in our world Discounts are never the same rate. They are based on specific orders, invoices, etc.generated in our proprietary application so we don't want a RATE on the Netsuite Discount Item. We want to set it through the Web Service.

We are scheduled for the May 9th roll out. Do you know which version of WS you are using?

Where is this "record guide"? I skimmed through NetSutie Help and I didn't find anything.

Elham - Thank you for the clarification. And these field lengths are supported in Web Services?

This is great information! I'm not sure I understand the difference between "free-form text" and "text area" custom fields?

elham - Thank you. What about custom fields? Would I specify the characer limit when I set up the custom entity field as free-form text in the "Maximum Length" field? And is it required that the maximum be specified?

I have no clue why this bug was put in front of the firing squad. It really is a shame and a wrench in our process. The "bug" was allowing the email notification of the case escalation response in his/her email account. Who would ever have an issue with this? It's a time-saver...now our Operations staff has to remember to…

Wow...96, huh? You better get a sticker for that! :p I did but not the one I wanted. Turns out we were optimizing a bug in an earlier version. Version 2007.0 fixed the bug and made a process nightmare for us! Just our luck - we implement a good business process and it's labeled as a bug in NetSuite!

None, I was told by NS Support someone would be contacting me within 24-48 hours. We have now surpassed 72 hours!!!

We are having issues with case notification too...it's been broke since Version 2007.0 roll out. The only response I seem to be getting is "I can't reproduce the problem." The real problem is everything worked fine before the upgrade. It sounds like we use the case notification a little differently than you but all is the…

stoicsmart, It looks like this works only on searches? Any ideas for reports?

This works thank you! I did replace activity: last modified date field with case: date created field and activity: date with Case: Date Created in the When Ordered by column Thank you for your help! This is exactly what we needed!

The first formula (text) criteria works fine for me too. It's the second formula you provided me that is throwing the error... Formula (Numeric) is 0 regexp_instr({entityid},'^[A-Z][A-Z][A-Z][A-Z]?[0-9][0-9][0-9]? : [A-Z][A-Z][A-Z][A-Z]?[0-9][0-9][0-9]?$)' Any ideas?