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Benefits
Discussion List
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Should we schedule Ingest Benefits Person Search Data to run on a regular basis?We are experiencing intermittent issues where we cannot query an employee in the Benefits Activity Center. If we run the Ingest Benefits Person Search Data process for t… -
Multiple intervals in a single coverage subset for Accidental Insurance.Summary: We have a requirement for multiple intervals in coverages for Accidental Insurance. From $50000 till $200000, the coverage intervals are $50000 apart and, after… -
Benefit Administration > Benefit Activity Centre-shows the enrolments and pending action but no dataIn the new Redwood Benefit activity center - under the benefits summary page, the sections - Enrolments and pending actions shows no data, just the sections are visible.…
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Can we access offer DFF to create eligibility profile?Summary: I am trying to create an eligibility profile to find if the worker had a DFF filled during their offer. I have a SQL query to do this but am not sure we can use… -
You need to enter a valid value for the LerId attributeSummary: I am getting the below error while trying to EXPORT a benefits program. Not sure which life event setup is missing. "Error in export: java.lang.NullPointerExcep…
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Getting error while evaluating Acqusition hire life eventSummary: We have created a life event called "Acquisition Hire". It was working fine till last year now we are getting this error. We have not made any changes in this f…
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Enroll in Benefits for Open Enrollment change elections screen to elect dependents isn't popping upSummary: I have set up Open Enrollment and testing. I have Medical, Dental and Vision set to Enrollment Rule - Current can keep or choose; new can choose and Default New…
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Unable to fetch Enrollment Action time, Disclaimer status and Assigned date in a BI report.We need to retrieve the Action Time, Disclaimer Status, and Assigned Date fields from benefit enrollment records for a BI report. However, these columns do not appear to…
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Can we hide primary care physician section redwood benefits summary page when we click on the planSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add customization text for change beneficiaries under Quick actionsSummary: Can we add personalization text under change beneficiaries? Content (please ensure you mask any confidential information): Version (include the version you are …
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REdwood :Getting error on Benefits self service page for 'Need Help,Contact us' sectionSummary: Hi All, We are getting error on Benefits self service page for 'Need Help, Contact us' section. Please suggest. Thank you Content (please ensure you mask any co…
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Person Selection Formula for Assign Corrective Potential Life Event not picking up future hiresSummary: We are trying to make a person selection rule to Assign Corrective Potential Life Event(Rate recalculation) effective as on 1st Jan 2025. Employee hired in futu…
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How do I remove duplicate Pending Action items?Summary: How do I remove duplicate Pending Actions from the ESS benefits page? Content (please ensure you mask any confidential information): Under Pending Actions, ther…
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Is it possible to End Date a Variable Rate association via HDL?Summary: We are changing our Rate structure for medical plans and need to end date the existing variable rate associations from the standard rate. When we attempted to l… -
Redwood UI: program name appears twice when coverage date is different for PlansSummary: In the new RWUI, The program name appears twice when the coverage date differers for different plans Navigation > Benefit activity center Content (please ensure…
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Is possible to hide Coverage Start date field in Self Service view enrollment page in Redwood?Summary: Hi Team, Is possible to hide Coverage Start date field in Self Service view enrollment page in Redwood? Regards Mahesh Kumar C Content (please ensure you mask a…
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How can we hide the details under Total when there is an open period and view Enrollments?Summary: We would like to hide the details in the View Enrollments section, since they are not needed. Therefore, we decided to remove them from display. Content (please… -
Redwood Benefits: Override EnrollmentHi, Can we turn off Override Enrollment for specific roles? We have Benefits Specialist View Only and we don't want them to override anything. Thanks! Rechiel -
Hiding Annual Amount and Annual Cost in RedwoodSummary: Hide Annual Amount and Annual Cost in Review and Submit page - Benefits Self Service Content (please ensure you mask any confidential information): Hi Team, We …
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Redwood -Is it possible to rename the Total Cost per pay period hide on BSS pageSummary: Hi All, Can we hide or rename the text' Total Cost per pay period'. Thank you. Content (please ensure you mask any confidential information): Version (include t…
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Edit text under Coverage HSA Amount FieldSummary: Hello All We have an requirement to EDIT the text under HSA Coverage field. Can we update the verbiage? Snapshot below for your reference. Thanks Mono Content (…
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Redwood-- Is it possible to change the label of the field in Self Service view enrollment page?Summary: Hi Team, Is it possible to change the label of the field from "Automatic" ins self-service view enrollment page? This label is not appropriate for some of our p…
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How to change the Benefits ESS landing page UI text in redwood?Summary: How to change the text marked in the below screenshot. The customer wants the following changes 'Your Benefits' text to 'Life Insurance' 'Your enrollment window…
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Fast formula to check new hire/rehire for pending workerWe have to write a Fast formula which would check if an employee is hired for the first time. The employees are hired through ORC, and always a pending worker first, so …
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Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life PlanWhen testing 2026 Open Enrollment, I noticed we had several hundred "Proof of Good Health" action items trigger because the system is automatically increasing the covera… -
The new hire coverage start date formula is giving error while evaluatingWe are getting the following error while evaluating the new hire event - We are using the following formula and are unable to troubleshoot - DEFAULT FOR PER_REL_ORIGINAL…
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Which privilege or role needs added to create beneficiary organization?We are looking to utilize the Beneficiary Organization for the first time but am receiving the below error when trying to Save. Thanks for any help. Kylie -
Is there a way to hide the Legal Disclaimer after employee accepts in Benefits RedwoodSummary: Is there a way to hide the Legal Disclaimer after the employee accepts it at the beginning of Open Enrollment for Redwood/Visual Builder or is this as designed …
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Error Evaluating a life event of active program is erroringSummary: Hi All, When we are evaluating life event for Active EMployee program.It is erroring out. We also have Retiree Program.When we inactivate the retiree program ,i…
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Rejection reason lookup in pending action itemSummary: Hello, currently in Redwood while denying a document there is a drop down called Rejection Reason, can this field be hiiden or customized to add additional valu…