Benefits Employee Self Service
Discussion List
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Redwood – Healthcare/Dependent Care FSA not calculating when changing the coverageHello All Hoping everyone is doing well! We are in SIT cycle for Redwood Upgrade and noticed one issue when Healthcare/Dependent Care FSA not calculating when changing t… -
SSN Requirement & Pending ActionSummary: Employees are not able to complete their Pending Action for missing SSN through their Pending Actions, but they can update the info through Before You Enroll/Pe… -
Not able to add certification as an employee for Proof of good healthWe have configured certifications for Voluntary supplemental Life plan. However when we login as employee we are not getting the option to add the attachment. -
Relationship Start Date for New HireHello, I just wanted to ask if what date should be used for the relationship start date on a new hire for their People to Cover? Thank you in advance.
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interim coverage not showing in redwood pageSummary: Interim coverages for supplemental life insurances are not coming in redwood page enrollment summary page.However,the same is getting reflected in Admin page.An…
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How Can we Hide/Edit the Before you enroll task under Self Service Enrollment windowSummary: As we need to customize the Self Service Page in redwood, we need to hide the "Get to Know your benefits" & "Choose how you want to enroll" task as they are not…
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Redwood UI - Flex credit not visible in Benefits ESSHello For benefit programs where there are flex credits, the previous UI displayed the Credits and the costs at the top of the page. With the new UI, the only thing that…
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Redwood: Contact Number - How to display on "Before You Enroll" & Benefit Summary "Contacts" pagesSummary: HI, in Redwood, how do you display the Contact Number on the Ben Self-Service "Before You Enroll" page and the Ben Admin Benefits Summary' Contacts/Before you E…
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Deleted life events are showing on the Redwood benefits pageSummary: We turned on the Redwood benefits page and noticed that employees are able to see deleted life events. The delete life event also stops employees from taking th…
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"View report" is re-directing to seeded report, need to change path to Custom Confirmation reportView report button in Redwood Self service page under "Enroll in benefits that matter to you" is redirecting by default to oracle seeded confirmation report. We want the…
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What application task should be used for redwood benefits self-service enrollment in JourneysSummary: We have a Journey where we would like for employees to click on a link to go enroll in benefits. Not able to find an application task Content (please ensure you…
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Redwood - Can we update Post-enrollment section to customize/add more task for employee to compelteHello I hope everyone is doing well! On Benefits Self service enrollment page, can we customize task name or add more task to the section? We have a requirement to add o…
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Redwood Benefits AI Agent response field - can we change "Ask Oracle"Summary: Hi, as we prepare to roll out Redwood in Benefits, I have created the Benefits AI Agent in a test environment and am loving testing! I have named it "Benny" as …
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How to hide "Autoapproved" on Redwood Self-Service Report a Life event pageSummary: Navigation: Me > Benefits > Quick Actions > Report a Life Event When a user initiates a new life event, after selecting the event type, entering the event date,…
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How to Hide the “Statutory Dependent” Field in Redwood Slider Page for Benefits Contacts?Details / Description: We are working with the Redwood Self-Service Experience and encountered a challenge while attempting to hide the Statutory Dependent field on the …
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Components are disabled in visual builder studio.Summary: We need to add Static text in benefits redwood quick action page (Before You enroll). While try to add it using components in advanced mode in VBS, the componen…
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"Enroll in Benefits that matter to you" page takes 3 + Minutes to Load in RedwoodSummary: From Self-Service Enrollment, when we select the section called 'Enroll in Benefits that matter to you', the section takes 3+ minutes to load before the option … -
Redwood-Can the Get to know your benefits task under Self-Service Enrollment page be role based?Summary: Can the 'Get to know your benefits' task be customized by job role? We want to customized this task to be able to appear differently based on the user job role.… -
Open Enrollment new rates reflects old rates for Dental Basic PlanWe are facing an issue : The issue is the dental employer rate was incorrect for the month of January, ( Life Event - Open as on 1.1.25). The employee rate was correct. …
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Please suggest how to end date or delete a contact which was covered priorSummary: Please suggest how to end date or delete a contact which was covered prior and now has been dropped due to death event, specially from Self service where user c…
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Employee was not able to enroll into the Benefits from Employee Self Service PageSummary: Hello, We are using Seeded Employee role, but the employee was not able to "Enroll" into the Benefits from Employee Self Service Page. We can see that Enrollmen…
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Redwood Benefit Self service your benefits enroll nowSummary: Redwood Benefit Self-service your benefits enroll now page how to disable/remove the page. Please suggest. Content (please ensure you mask any confidential info…
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Benefits ESS not enforcing dependent designation maxSummary: Employees are able to enroll more than one spouse in benefit plans and not receive error. The error is enforced and displayed on the benefit administrator side.… -
Payroll to Benefit Calculation VisibilityInviting inputs from experts on feasibility of a requirement where we need to display a calculation (which is result of payroll processing, logics sit at payroll level) … -
Unrestricted processing limited to only once in a daySummary: We have a case where emp enter the Self service flow and enrolls in a unrestricted plan which has dependent designation as well. Later on the same day , he adds…
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List of Values not showing under Life Event > Data ChangesSummary: We have many Grades in System going from A0.1-A0.30, B0.1-B.10, like so till X0.1-X0.2. I want to trigger a Life Event for a person who goes from Any Grade to X…
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Redwood Benefit self- unable to hide Pending actions and Document enroll through sandbox.Summary: Redwood Benefit self- unable to hide Pending actions and Document enroll through sandbox. Content (please ensure you mask any confidential information): Documen…
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Life Event is not triggering for Spouse but is triggering for ChildSummary: Two Life Events are configured: Add a Dependent Add a Partner In both LEs, same Table Name and Column Name is being called. Why is it triggering for Child and n…
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How can we change the verbiage on Redwood Self-Service Enrollment Page for Pending Actions Task?Summary: We are using Oracle HCM Cloud version 25A and are enabling Redwood Self-Service Enrollment. On the Post-enrollment section of the enrollment page, the “Complete…
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Restrict Employees from editing and submitting pending actions from Self serviceSummary: Employees are able to able edit and submit pending actions from Self service redwood Navigation : ME-BENEFITS →PENDING ACTION For New hire life event ,ADHOC CHA…