Category 235
Discussion List
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Increase test window for standard quarterly cadenceDoes anyone know of have any experience with increase the test window that's offered by Oracle from 2 to 3 weeks at all? Trying to see if we can do so to give our teams …Benjamin Coomber - UNN 5 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Rest API is throwing validation errorRest API is throwing validation error (to provide at least item number, item description, keyword as input) . We need an API to help us achieve this requirement. We are …
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Rest API is throwing validation errorRest API is throwing validation error (to provide at least item number, item description, keyword as input) . We need an API to help us achieve this requirement. We are …
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Clarification Required on Asset Transfer Between Business Units and Depreciation ResetDear Support Team I would like to escalate the following scenario for your clarification and assistance: We have a requirement to transfer an asset from one Business Uni…User_SC0GZ 28 views 2 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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Is there a way to verify emails via REST API?Summary: We need a report with the status of delivered emails, Content (please ensure you mask any confidential information): Hi, We need a report with the status of del…
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How to hide dashboard icon from Service request List Page?Summary: Hi @Edson Junior, Oracle we have dashboard icon on service request list page and we want to hide it. Could you pls guide us how to hide it? Content (please ensu…
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How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se… -
Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
Case Management - How is it categorized? Service? Help Desk? Other?Hi all, just wondering. Working specifically with Cases, it seems that it falls between the cracks with documentation. Even here in the forums there isn't a specific "Ca… -
How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene… -
Custom Timekeeper role in OTL who can manage the particular manager's reporteesHi Everyone, We have a requirement of building Custom Timekeeper role in OTL who can manage the particular manager's reportees and their work schedules. I have created t…
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Is There a Way to Print Out a Blank Purchase Order Form?One of our users has asked if there is a way to print a blank hard copy of the purchase order form in case of an emergency. Users would fill out the relevant information…
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Dynamic skills and grow roadmapSummary: Can you direct me to the location of the dynamic skills and grow development roadmap so I can see what is upcoming please? Content (please ensure you mask any c…
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Add Formatting and Image Insertion Options to Initial Help Desk Request CreationSummary: When creating a service request in HR Help Desk, there’s no ability to format text or insert images (such as screenshots) directly into the Detailed Description…
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Mapping a "Dynamic Choice List"(DCL) field Value to a "Text" Field in Custom ObjectSummary: In our custom object "Plan Review", we have a Dynamic Choice List (DCL) field called Supervisor, which is related to the standard 'Resource' object and displays…
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Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address.Rechal_Shiny 24 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in…
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Brainstorming: Implementing approvals using queuesSummary: Basically we want to try replicating branching of BPM Approvals but using Help Desk queues instead. To clarify, this is NOT a question about "Approvals for Help…
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update DFF more than Segment30 in FBDISummary: In the current FBDI customer template, we have observed that some DFF attribute options are visible , but only a limited number can be seen . For example in the…NileshVoyix 14 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Receivables & Collections
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Can we include hyperlinks in action plans in case management?Hello Team, We are trying to have the user to redirect to the change assignment page and currently we can paste it directly; but we are unable to include the hyperlink. …Rajaraman Subramanian 17 views 1 comment 0 points Most recent by Lori W-Support-Oracle Fusion Service
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What is the logic of defaulting Return from and ship addresses in Part Details page? (SR Classic UI)Summary: When we create a return for repair or parts exchange the the return from and ship to addresses are defaulting to addresses which are not match the current asset… -
How to restrict person security profile for employees who have multiple assignmentsHas anyone experienced issues with person security profile and employees with multiple assignments? Our profile appears to be allowing access to all assignments associat…
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How can you update the PartyNumber by updating the PartyNumberKey field?I have seen that by Postman that when sending to update a contact with the PartyNumberKey field the PartyNumber is updated. Is that recommended to do so?
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Api to collect pim item attributesHi all we need to create a Groovy function to help Service agents. This Groovy, given an account, must loop on its assets in Installed Based Asset and do logic on items …Luca Angheben 19 views 1 comment 0 points Most recent by Lori W-Support-Oracle Product Master Data Management
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Configure two SSOs for different employee setsSummary: The company has two set of employees, an internal one with employees from said company, and a third party callcenter. We need to know how to enable two differen…
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Not able to parse a Json string in Groovy Trigger/ Validation/ Object FunctionI have an object function in App Composer in Fusion. Now inside the script, I have a Json String and I need to parse it into a Json Object or object so that I can furthe…
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Is there way to add banner within a record on overview or details page in fusion classic UIwe want to add banner in an Account record(s) in oracle fusion sales, so when a user opens a record and sees that banner, they'd be aware about current status of that re…
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Order Number to be updated on the SRSummary: We have a requirement where Order Number should be updated on the SR when an order is created from Parts Order tab. Since adding order lines and creating an ord…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…Hasnaa Sultan 16 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service