Category 453
Discussion List
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How to add customization text for change beneficiaries under Quick actionsSummary: Can we add personalization text under change beneficiaries? Content (please ensure you mask any confidential information): Version (include the version you are … -
REdwood :Getting error on Benefits self service page for 'Need Help,Contact us' sectionSummary: Hi All, We are getting error on Benefits self service page for 'Need Help, Contact us' section. Please suggest. Thank you Content (please ensure you mask any co…
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Coverage start date should be two months after the life eventSummary: Hi all, We need a fast formula for Coverage start date to be two months after the hire date. Can anyone please share if you have sample formula. Thank you Conte…
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Person Selection Formula for Assign Corrective Potential Life Event not picking up future hiresSummary: We are trying to make a person selection rule to Assign Corrective Potential Life Event(Rate recalculation) effective as on 1st Jan 2025. Employee hired in futu…
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How do I remove duplicate Pending Action items?Summary: How do I remove duplicate Pending Actions from the ESS benefits page? Content (please ensure you mask any confidential information): Under Pending Actions, ther…
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Is it possible to End Date a Variable Rate association via HDL?Summary: We are changing our Rate structure for medical plans and need to end date the existing variable rate associations from the standard rate. When we attempted to l… -
Redwood UI: program name appears twice when coverage date is different for PlansSummary: In the new RWUI, The program name appears twice when the coverage date differers for different plans Navigation > Benefit activity center Content (please ensure…
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Benefits Activity Center - Filter functionality to exclude future dated Detected life eventSummary: We are trying to exclude/filter out future dated detected life events from appearing under the Life Event Status - Detected status filter. An example of a futur… -
Is possible to hide Coverage Start date field in Self Service view enrollment page in Redwood?Summary: Hi Team, Is possible to hide Coverage Start date field in Self Service view enrollment page in Redwood? Regards Mahesh Kumar C Content (please ensure you mask a…
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How can we hide the details under Total when there is an open period and view Enrollments?Summary: We would like to hide the details in the View Enrollments section, since they are not needed. Therefore, we decided to remove them from display. Content (please… -
Redwood Benefits: Override EnrollmentHi, Can we turn off Override Enrollment for specific roles? We have Benefits Specialist View Only and we don't want them to override anything. Thanks! Rechiel -
Hiding Annual Amount and Annual Cost in RedwoodSummary: Hide Annual Amount and Annual Cost in Review and Submit page - Benefits Self Service Content (please ensure you mask any confidential information): Hi Team, We …
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Redwood -Is it possible to rename the Total Cost per pay period hide on BSS pageSummary: Hi All, Can we hide or rename the text' Total Cost per pay period'. Thank you. Content (please ensure you mask any confidential information): Version (include t…
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Edit text under Coverage HSA Amount FieldSummary: Hello All We have an requirement to EDIT the text under HSA Coverage field. Can we update the verbiage? Snapshot below for your reference. Thanks Mono Content (…
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Redwood-- Is it possible to change the label of the field in Self Service view enrollment page?Summary: Hi Team, Is it possible to change the label of the field from "Automatic" ins self-service view enrollment page? This label is not appropriate for some of our p…
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How to change the Benefits ESS landing page UI text in redwood?Summary: How to change the text marked in the below screenshot. The customer wants the following changes 'Your Benefits' text to 'Life Insurance' 'Your enrollment window…
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Fast formula to check new hire/rehire for pending workerWe have to write a Fast formula which would check if an employee is hired for the first time. The employees are hired through ORC, and always a pending worker first, so …
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Open Enrollment is Automatically Increasing Coverage Amount on Supplemental Life PlanWhen testing 2026 Open Enrollment, I noticed we had several hundred "Proof of Good Health" action items trigger because the system is automatically increasing the covera… -
The new hire coverage start date formula is giving error while evaluatingWe are getting the following error while evaluating the new hire event - We are using the following formula and are unable to troubleshoot - DEFAULT FOR PER_REL_ORIGINAL…
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Is there a way to hide the Legal Disclaimer after employee accepts in Benefits RedwoodSummary: Is there a way to hide the Legal Disclaimer after the employee accepts it at the beginning of Open Enrollment for Redwood/Visual Builder or is this as designed …
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Error Evaluating a life event of active program is erroringSummary: Hi All, When we are evaluating life event for Active EMployee program.It is erroring out. We also have Retiree Program.When we inactivate the retiree program ,i…
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Rejection reason lookup in pending action itemSummary: Hello, currently in Redwood while denying a document there is a drop down called Rejection Reason, can this field be hiiden or customized to add additional valu…
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How do you add values in Plan Name drop down list in Primary Care Physician?Summary: Can not create a Primary Care Physician entry because the required Plan Name field does not have any values. The employee does have a medical plan and option el…
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HDL conversions erroring on Max Plans exceeded.Summary: During participant conversion via HDL we're receiving an error message that the employee is attempting to enroll in more than one plan within the plan type. Whe…
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Redwood Benefits: Change BeneficiaryHi, There is a new Feature in Redwood where employee have Change Beneficiary under Quick Actions: Question: What is the purpose of this? When an employee use this withou…
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Benefits Certification ApprovalIs it necessary to configure Document of Record approval for the Benefit certification type 'Dependent Designation Certification,' or is it automatically routed to the B…
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How can benefits administrator see the unrestricted plan not in programSummary: Hi All, We want a unrestricted plan for Grandfathered retirees.I have followed the below steps.We want only Benefits Admin to see this.Please let me know if any…
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Clear / Reject Pending Actions that were not satisfiedSummary: We have Pending Actions that were not satisfied by the due date. These actions did create a suspension. How do I clear, or more logically in my head, reject the…
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Redwood Benefits 24D: Hide tasks in Before you enroll and Post-enrollment sectionRequesting assistance on how to hide tasks like Get to know your benefits, Choose how you want to enroll under Before you enroll section and sections like Post-enrollmen… -
Best way to configure Fitness Reimbursement planSummary: Hello! Looking for some guidance on the best way to configure a requirement for a fitness reimbursement plan that is available once a year, with a reimbursement…