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Reporting & Analytics for B2C Service
Discussion List
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Applying input mask to report filterSummary Is there a way to apply an input mask to a report filter?Content We have set up our Contact Quick Search report Phone # filter to look at contacts.ph_office_raw.… -
Major meaning in OTBISummary Only code is avaible in Person ProfileContent Hi Team, I need your help again. We are building and Educational report and the Major information a code ("- All Pr… -
ScriptingSummary Calling Scripting through ReportContent I am new to rightnow. Is it possible to call Scripting defined in Scripts through reports? Any help is greatly appreciate…
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Need Reporting for Daily Incident Stats by RepContent I am looking for a report (or reports) to provide the following information. I have spent a great deal of time researching this (both on the forums and KB), and …User_2025-02-04-23-35-56-105 36 views 2 comments 0 points Most recent by User_2025-02-04-23-35-56-105 -
Root Element Is MissingSummary Custom report showing error while using REST API in Custom ScriptsContent Hi, As per business requirement, run cron job after specific interval of time. I am usi…User_2025-02-04-06-31-46-728 64 views 0 comments 0 points Most recent by User_2025-02-04-06-31-46-728
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Article viewed by category report throws Query Size limitation errorSummary Article viewed by category report throws Query Size limitation errorContent We have a report to show Articles viewed by category, this report shows sum of Number…
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Manage report data on addinSummary Manage data from reports on addinContent Dears, I've started to work with Oracle Service Cloud a few months. I created a report in my workspace and I'm just tryi…User_2025-02-01-01-39-28-211 43 views 0 comments 0 points Most recent by User_2025-02-01-01-39-28-211
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Esccalation reportContent Hello Guys, I have to create a report showing all the mail:to & mail:cc recipients for each level of escalation(Escalation Level1 & Escalation Level2) done in an…
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Incident ReportContent Hello, I have an incident report in which which we used filter status_id, which includes incidents with all the statuses. But we need the incidents with all the …
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Logged in agent flag/attributeSummary Can the logged in agent flag/attribute be used in an expressionContent Hi all. While I'm pretty sure the answer is No, I do hope to be proven wrong here Can we r… -
Group time taken/differenceContent Hi, I want to group time differences on actions... so sort of like an SLA, but it's comparing the time between an internal escalation and a response sent... So I…
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Fetch all Reports having run as report a Staff account in Report SchedulesSummary Fetch all Reports having run as report a Staff account in Report SchedulesContent Hi, I would like to find out all the report schedules where Run Report As = 'So…
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Time in Status Report Duration Time FormatSummary How to change duration from 00h 00m 00s to HH:MM:SSContent Hi I'd like to modify the Time in Status report in the Analytics Cookbook to show the duration in HH:M…User_2025-02-03-16-15-03-850 36 views 3 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Keyword searches by usersSummary Keyword searches by usersContent Hi, We use the keyword search table to see what keywords return no results. For some words that are strange we see a lot of entr…
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Incident count is not date specificSummary Incident created on a particular date with respect to incoming mailboxesContent Hi, I am creating a report for count i.e. Count of Incidents created on a particu… -
How to make a report on the configbase_values tableContent Hi All, I recently started working on existing site, before starting this i would like to understand their current configuration settings, i can see there is con… -
Chat Concurrency Factor - 30 min intervalsContent Hello How would I edit the Chat Concurrency Factor (3015) to be broken down in intervals of 30 minutes instead of an average of the entire day? -
Display order - 10 answers to be top alwaysSummary Display order - 10 answers to be top alwaysContent Report displays answers based on ID (Descending order, latest first). Customer has given 10 answers ID's and t…
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Understanding Percentage ValueSummary Percentage Value of Reports GeneratedContent Hi Experts, I need help in understanding the reports generated from OSvC. I made a report (Status Report) I just wan…
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Cross instance reportingSummary Report on data from other instanceContent Hi there. Does anyone have a sample script/report/instructions for me to report on an interface residing in another ins…
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Organization Phone # Look UpContent Hi - I am importing a large list of organizations over that could have multiple phone numbers tied to one org. I have created custom fields for these (ex: ph, al…
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Report to show search textSummary Report to show search textContent Hi How do I create report to show what is being searched in the search box? Is there any standard report available?
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Chat Occupancy By HourContent I'm able to create an occupancy report by date and by agent. Before I get too involved creating a formula, does anyone have a template that can report on occupan… -
Show Warning Message in ReportSummary Show Warning Message in ReportContent I want show following warning message in my report. I don't want to add any fields into the report. "WARNING! You have logg…User_2025-02-03-16-53-11-440 44 views 18 comments 0 points Most recent by Sebastiaan Draaisma-122509
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Interval based reportSummary Number of incidents in every 30 minutes for a day.Content Hi, I have a query related to number of incidents created in every 30 minutes but what I can see in doc…
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Display Number as Number in Excel output of BI publisher reportSummary Display Number as Number in Excel output of BI publisher reportContent I have a report which displays employee ids as part of the report. Now when I export that …
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How to use both SUM and COUNTContent Hi, We have custom field for a contact called department. It's in the format: DEPARTMENT.TEAM I've split this successfully into two columns. The 3rd column does … -
account_session_history tableSummary How long is data kept in the account_session_history table?Content Anyone know how long the data is kept in the account_session_history table? Specifically looki… -
Is it possible to show the Report Definition as a report column?Summary Output the report definition as a columnContent I have a report that shows information about reports, such as the Report ID (name), ACID, Owner, Last Run, etc. I…
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Report on Report FiltersContent Hi, Is it possible to build a report which shows all the reports and what report filters are used in those reports? Report Link Run Values (ac_rpt_link_run_vals)…