To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Reporting & Analytics for B2C Service
Discussion List
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No. of reopened incidents for the dayContent Hi, I need to get the number of reopened incidents for the day i.e. no. of incidents for which the status changed from the solved Status type to Unresolved statu…User_2025-02-03-22-27-06-740 30 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 -
How to report on undeliverable emailsContent I'm looking to get a report together that shows me all outbound emails that have come up as undeliverable in the audit log. This is only the emails that have gon…
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File attachments in ReportsContent Hi Is there a way to include file attachments from incidents, contacts, organisations, etc, and file attachments from a custom widget on to a report? thanksUser_2025-02-03-18-57-52-212 60 views 2 comments 0 points Most recent by User_2025-02-03-18-57-52-212
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Time in Status filterContent Hey everyone! I have created a report that shows the "Time in Status" of particular incidents with the formula below. date_diff(incidents.updated, sysdate ()) Ho…User_2025-02-01-08-41-04-877 64 views 2 comments 0 points Most recent by User_2025-02-01-08-41-04-877
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How to create expand/collapse threads on "Messages"Content Hi everyone! Hope you can assist me with the report I'm attempting to create, regards to the title of this topic. Based on this idea , and our own company needs …
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Service Cloud Reporting Tool - Pivot TableContent We recently transitioned from CRMOD to Service Cloud and I am wondering if I am able to use a pivot table within the reporting tool. We summarized/categorized ou…User_2025-01-23-22-39-27-353 28 views 1 comment 0 points Most recent by User_2025-02-03-21-53-19-701
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?User_2025-02-03-20-11-26-342 33 views 2 comments 1 point Most recent by User_2025-02-01-08-14-04-387
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8… -
Avg Calculation using rel_date_diff functionContent Hi All, I want to calculate average between two dates (incidents closed and incidents created) using rel_date_diff function for excluding holiday and for this I …User_2025-02-03-19-26-48-025 66 views 2 comments 0 points Most recent by User_2025-02-03-19-26-48-025
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Showing data row wise instead of Column wiseContent Hi Team, I don't know weather this is possible or not in Rightnow. But based on my current requirement I need to know can we show the data rows wise instead of c…
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Query to display recent itemsContent I need to display top 5 recent items in my custom page. Is there any report available in rightnow through which we can see recent item (like as shown in recent i…User_2025-02-03-17-20-03-936 43 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035
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Joining Prod-Cat mapping in report with Answers tableContent I have a basic Answers report showing a range answers' selected products and categories. However, I only want the categories mapped to one product to appear in t…User_2025-02-01-08-32-25-828 26 views 5 comments 0 points Most recent by User_2025-02-01-08-17-55-035
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How many times an incident was changed to a certain statusContent Hey everyone, I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed fro…User_2025-02-01-08-41-04-877 42 views 7 comments 0 points Most recent by User_2025-02-01-08-41-04-877
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Report on login user detail on CP sideContent Hi All, I need to show the login user detail at customer portal side,I have attach Report for that. Is I want to apply filter in report or customer portal side. …User_2025-02-03-19-33-02-045 37 views 4 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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report for open answers survey question with possibility to filter on CSAT questionContent We have created a report that shows us the open answer to our survey (see definition attached). However, we want to be able to filter the results on the results …
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Report for time assigned to incident queue?Content I am looking to create a report that will show how much time has elapsed between queue transitions. For example, an incident is created and assigned to a L1 queu…
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Incident Effectiveness ReportContent Hi everyone! I am attempting to build a report that shows the following criteria: Of all incidents CREATED during a date range, how many were marked Solved withi…
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How to Report on Organization HeirarchyContent Morning everyone! I need to know how I can easily create a report based off of one clients Hierarchy. I have one major client which we will be assisting many of …
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Report exceeds query size limit.Content I have created a custom chat report using tables Chats / Chat Events / Accounts. The reason the Accounts table is being used is so I can filter by group. I am al…
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How to show a calculation output just one time (not in a column for every record)?Content Hi, EXAMPLE: We have a report that has a calculated column of "Total Time" (sum (......)), and another calculated column of "Total Quantity" (another sum (......…
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How to Run Reports when Workspace button is clicked?Content We are trying to simplify the process of sending a report out via email. We are looking to find how we can establish work space rules so when a button is clicked…User_2025-02-03-20-45-37-227 64 views 3 comments 0 points Most recent by User_2025-02-01-08-29-25-648
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Live Wrap-Up TimeContent I'm trying to create a report that will show what status an agent is currently, if they are in wrap-up mode for any chats and how long they've been in wrap-up mo…
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Which date filter to use?Content Hi there I am a little unsure about which date filter to use within one of my reports. I am setting up a scheduled report which will run at 6.00pm daily. But it …User_2025-02-01-08-29-25-648 30 views 1 comment 0 points Most recent by User_2025-02-03-19-34-13-477
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Organisation hierarchy - how to view all in one report?Content Hi everyone We are trying to clean up and re-organise some of our data (the downside of a data import process) and i would like to see one report where I can est…
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Multiple calculations for different interfaces in one report - handling timesContent Hi there, I am hoping someone may be able to help me with a report. I have a report which shows me all open incidents by 'brand' - we have separate interfaces fo…User_2025-02-01-08-29-25-648 14 views 3 comments 0 points Most recent by User_2025-02-01-08-29-25-648
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Restricting Report by ageContent I currently looking at editing the Email by Age report and want to restrict it to only to show incidents that are not solved that are older than 48hours or our S…
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Notification ScreenContent Hi Gurus, Can we customize the Notification report? Thanks, Mohan -
Recent search reportContent Hi All, Please find the attached screenshot.can we remove the recent searches in the Report.? Thanks, MuthuUser_2025-02-03-18-29-17-316 32 views 1 comment 0 points Most recent by User_2025-02-03-19-26-48-025
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List of reportsContent Does anyone have a list of OOTB reports that we can share with customer ?