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Benefits
Discussion List
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Redwood - Before you Enroll Application Task No Longer Available in JourneysSummary: As we're implementing Redwood, I noticed that the Before you Enroll Application Task is no longer available in Journey tasks? I'm curious if anyone else has enc… -
Reduce life insurance coverage amount by half for an employee turning 70 years oldContent Hi All, We have a requirement like, if employee is already enrolled in Life Insurance plan with some coverage amount($X) and turning 70 years today, then coverag…
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Benefits PGM Import Error JBO-29000: Unexpected exception caught: java.sql.SQLExceptionSummary: Need urgent help, getting following error while importing the Benefits plan design from source to target. JBO-29000: Unexpected exception caught: java.sql.SQLEx…
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Evaluate Scheduled Life Event Participation Triggered Open Enrollment for the Terminated EmployeesThe payroll team noticed that a lot of changes has been pushed to the payroll integration files like element entries from the benefits etc. Upon our analysis, we found t…
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Not Able to add trustSummary: Hi, Anyone not able to add Trust in redwood? We just encountered this error in Redwood but in Classic it is working as expected. Error still persists even thoug… -
ACA Override Upload to generate 1095C for RetireesSummary: Since oracle does not include retirees and cobra's in ACA can we use the ACA overload upload functionality to generate 1095C/1094C for retirees and cobra partic…
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Benefits Activity Center Error on Benefits Summary PageSummary: After opening an employee record in the Benefits Activity Center, their benefits are not loading and I see the following error under the actions section: "An un… -
Benefits CertificationCan we configure benefit certifications to trigger a separate life event for each dependent, allowing users to submit different documents for each one. Additionally, whe…
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Help Us See Through Your Eyes: “Day in the Life” of a Benefits AdministratorWe’re working on improvements that aim to actually reflect how you work. But to do that, we need more than feature requests—we need context. We’d love to sit down with y… -
Which Redwood features are going to be mandatory starting 25A & 25B in the Benefits ModuleWhich Redwood features are going to be mandatory starting 25A & 25B in the Benefits Module.
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How to clean out the required pending action itemWe have a requirement to clean up the pending action items labeled "Participant Requires Primary Care Physician." I attempted to clear these by running Manage Action Ite…
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DFF in the person info region under Benefits SummarySummary: Hi, We need to add a field to capture Medical ID for the employee. As there is not standard field to capture this. We need to add DFF under Person info under Be…
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todays date selection is not there for redwood benefits pagesSummary: When accessing the Redwood pages for Benefits Summary or Benefits Activity Center, generally the enrollments are displayed based on the selected date. After sel…
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People with Detected Life Event not visible in Redwood Benefit SummarySummary: Hi, We have recently enabled benefit profile options for employee self-service and administrator. But in new redwood form, there is no filter to search people w…
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Benefit relationship page is not showing in Redwood UISummary: Benefit relationship page is not showing in Redwood UI We have all these roles added but still Benefit relationship page is not showing anything. Manage Benefit…
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How do we hide Temporary ID Card in Quick Actions in Redwood Benefits ESS page?Summary: How do we hide Temporary ID Card in Quick Actions in Redwood Benefits ESS page? Content (please ensure you mask any confidential information): Version (include …
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Redwood - Self-Service Enrollment - Showing NaN hours NaN minuteHi Team, We are getting below message in Benefits Self-service enrollment page. We are getting this NaN when report a life event and enroll to Life Events that close the… -
Alert email is not triggering and alert process log shows SOA from address missingSummary: We are seeing following message in the alert process log and Email is not triggering in DEV2 env. SOA From Address User : null In the environment where 'SOA Fro… -
Moved: Redwood - Validation Rule to check null Gender is not working as expectedThis discussion has been moved.
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Redwood 24D : Is there a way to hide the 'Support' button in self serviceHello All, Is there a way to hide the whole 'Support' button/page from the self-service through VBS? I could hide the 'Estimate the HSA', Get to know your benefits, comp…
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Tagging DFF to seeded certification/document types in BenefitsSummary: We have a requirement to add custom fields for "Enrollment Document" certification Type(as an action item). I have created a DFF segment , attached it to the do…
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How to add text below a field or placeholder text within a field on Redwood Benefit Contact Pages.Regarding the following 25B Release features: Explore the new Visual Builder Studio Business Rules for the Benefit Contact Pages Explore the New Validation Rules in Visu…
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how to create life event that triggers automatically with Document Of record change/additionHi, I am trying to create a life event that triggers automatically when a specific type of DOR (example Visa DOR) is submitted or updated by employee. Can someone please…
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Redwood Benefits Summary page: Enrollment and Potential Life Events not visible - 24CUnable to view Enrollment, Evaluated life events and Potential life events (blank) for employees in Redwood Benefits Summary Page (24C). But, the same is visible via RUI…
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We are needing a way to see the complete benefits history for each employee.Summary: Hi, We are needing a way to see the complete benefits history for each employee, any actions made through ESS, Ben Admin and the system. The report needs to hav… -
Translation not working for Benefits Plans and ProgramsSummary: We need to translate to Spanish, all benefits plans an program and was not to do so. Steps followed- Logged in Spanish and edit the Ben Plan and change the name…
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Redwood Benefits - rate display on enrollment tilesSummary: We are testing Redwood with the goal of going live with 25B. We have a $0 employee premium plan and the employer premium is appearing on the enrollment tile, wh… -
Redwood- Cloud Benefits personalize the Support TabSummary: Personalize the Support tab at the bottom of the SSBen page Content (please ensure you mask any confidential information): Screenshots below show some of the wa… -
Redwood Benefit Plan Comparisons - Logo helpSummary: Hi, I have set up Dental Plan Comparison and Medical Plan Comparison in a test pod. When I preview from the Configure Benefit Plans for Comparison, the carrier …
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Pension Plan/Schemes Setup for CanadaSummary: Hi, we are trying to setup a pension plan or pension schemes outside of the regular benefit program with contractual enrollment and notification letters. But ca…