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Benefits
Discussion List
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Challenges with the self-reported life event enrollment window or flowSummary: In Redwood UI for Benefits and the challenge we are facing with employees reporting events like e.g. -Employee reports a Marriage event (which has 30-day enroll… -
Unable to Void Life Events for Terminated Employees in Redwood UISummary: Unable to Void Life Events for Terminated Employees in Redwood UI Content (please ensure you mask any confidential information): When an employee is terminated …
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Benefits Plan Comparison color is not in SyncHi, In the Benefits Plan Comparison tool, the color of the comparison value is not consistent as some are black, and some are gold. Can it be consistent across the tool …
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National Identifier field missing in People to Cover Redwood pageSummary: In RUI People to Cover Page we get the Option of National Identifier but in Redwood page this is missing when we navigate through My Client Groups → Show More →…
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Benefits would like to have any benefits group automatically end with Termination dateHi Team, When an employee terminates employment, currently the ben group does not end date. If that employee is hired back, we have to manually end date any benefits gro…
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Add Instructional Help Text to benefits self serviceSummary: We are trying to add instructional help text directly to the various steps of the Benefits self service enrollment journey, especially under “Enroll in benefits…
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HSA & FSA CalculationsHello Team, We would like to understand the mathematical calculations behind the FSA and HSA values generated by the calculators. The results we received did not align w…
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Coverage errorSummary: There was a problem running the participation evaluation process. The process failed because it didn't find a coverage value to calculate the coverage-multiple …
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Redwood Benefits – Need to Hide “Beneficiary Organisations” Section for UK OnlySummary: Hello all, I’m working on Redwood Benefits self-service pages and need some help with conditional visibility. Requirement: In the enrollment flow, the Beneficia… -
how to use management level on Job in eligibility profileSummary: Hi All, We have a requirement to create eligibility profile based on management level on Job. IF anyone has done same requirement can you share the approach or …
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Is it possible to change the color of the right-side menu in the enrollment window?Summary: I want to know if it is possible to change the red color in the right-side menu in the enrollment window? Version (include the version you are using, if applica… -
benefits new dependents are not getting evaluatedThe newly added dependents are not getting evaluated when a life event is processed. Example - new child is added, the child does not get listed in the EE+children optio… -
Benefits: Open Enrollment Rates IssueHi, Is there existing Problem for rates calculation? Currently we are configuring OE and while testing the rates are not calculating right? Supposed to be calculated for… -
Requirement to assign same beneficiary to different plans (life insurance)Summary: We have client requirement to use setup same beneficiary for two different plans and employee will only add the beneficiary under one plan enrollment and the ot… -
Life event based of duration of absenceI want to trigger a life event based on duration of unpaid absence When unpaid leave is> 12 weeks, there should a life event triggering . How to achieve this?
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How to make different look and feel of Benefits summary page based of different BUOn the Benefit summary screen, using Redwood , the Canada business unit is asking for some of the customization that is available for the US business unit, but it's not …
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Automate Benefits BillingSummary Now benefits billing is a functionality released in R12.Content Now benefits billing is a functionality released in R12. Is there a way we can complete automate(… -
How to make Benefit Pending Action region read only for a role REDWOOD UIWe have a requirement to make Pending Actions region as read only for a custom role, under Benefit Service Center. This role can only view Benefit Summary, Pending Actio… -
Redwood Benefits – Add Helpdesk Deep Link in “Need Help? Contact Us” SectionSummary: Hi everyone, We’re currently rolling out Redwood Benefits for one of our clients. On the employee self-service page, the right-hand panel shows the “Need Help? …
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benefits representative is not showing up under Need Hepl?Contact Us?Summary: Hi All, We have Benefits Representative configured in Gloable HR.But we not able to see Benefits representative on Ben Administartor or Employee 's Benefits sel…
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How do you enable links to be detected by screen reader, specifically JAWS?Summary: Our requirement is to have all links in the Benefits module detected by a screen reader. Currently, Quick Actions links are not being detected by a screen reade…
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You selected too many plans for this plan type. You can select up to 1 plans. You selected 2 plans.Summary: Hi All, I am getting this error and not able to figureout where the issue is.Can anyone pls help. For cancer plan type, we have 4 plans. Cancer plan Level2, Can…
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Person Change Causes Life Event for change of employment categoryI need a FF to trigger when employment category changes from specific value to another value. There are multiple conditions. eg: When the employee is changed from PT to …
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Activating server timezone changeSummary We switched the server timezone, but are not seeing the updateContent Hello, We are testing out the news feed in our Stage Pod and noticed under Benefits when th…
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Can we hide tabs on Overview tabs on Benefits Activity CenterSummary: As we don't need Court Orders and Billing, i wanted to hide few tabs on Overview section in Benefits Activity Center Page. Content (please ensure you mask any c…
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ben_fn_get_char_value('BEN_PRTT_ENRT_RSLT','ENROLLED',) returning incorrect values for renamed planSummary: ben_fn_get_char_value('BEN_PRTT_ENRT_RSLT','ENROLLED',) has been used under a Post Election Edit Rule. Unfortunately the function returns 'Y' even though the pa…
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Benefit relationship sync issueSummary: Hi Experts, we are noticing issue for few employees where record is terminated in the HR but benefit releationship shows as active and when we refresh it become…
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Examples for a 'Required Period of Enrollment' FormulaSummary: Looking for a 'Required Period of Enrollment' Fast Formula Content (please ensure you mask any confidential information): We are trying to determine how easy it…
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how to hide quick action in Benefits Activity CentreSummary: How do i hide the quick actions under Benefits Activity Centre » Enrollments. Content (please ensure you mask any confidential information): Version (include th…
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How to enforce court order de-enrollment?Is it possible to enforce the de enrollment during active court orders. ? The requirement is that when the benefits admin has updated any court orders, the employee elec…