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Benefit Plan not appearing during open enrollment life event only — Cloud Customer Connect
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Benefit Plan not appearing during open enrollment life event only

Accepted answer
edited Sep 25, 2020 6:29PM in Benefits 2 comments


Plan not showing during open enrollment life event, but does appear during any other life event


Been testing and going thru all the setup but can't find where this plan is being hidden for open enrollment testing.  There is nothing at the program level associated with this plan type.  As shown in the picture, on the enrollment stop, the plan is set to be explicit in method and the rule is keep or choose.  Nothing is in the enrollment scheduled event setup.

Compared this to other plans, the setup is the same on those and they appear on the Open life event enrollment page.  backed out the open life event, and applied a birth life event that did bring up the missing plan.  Validated the plan type grouping is marked as display, even moved the grouping for this plan to a different one to validate that.

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