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Benefits
Discussion List
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25A - Benefit Summary Search bar - Text color is unreadableSummary: Hi Team, We have a big issue with the implementation of Redwood Benefit in Benefit Summary, the search text is unreadable base on the client color theme. Naviga… -
Benefits - how to create and evaluate Benefits Adminstration event for 100 employeesI need to open 100 Benefits Administration events, how do I do that under evaluation and processing? Which options do I use? -
Issue with the seeded open enrollment alertHi Team, We have configured the seeded open enrollment alert (Summary of Elections at Open Enrollment) for US population to send a confirmation mail to the employees imm…
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New hire life event is NOT getting triggered when a pending worker is converted to employeeNew hire life event is NOT getting triggered when a pending worker is converted to employee. The new hire life event data change has a simple FF which checks the action …
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How to modify an existing custom tileSummary: Hello - our implementation partner created a custom tile for us under the "Me" section named "OIC Login" which, when clicked, redirects me to the OIC login webs…
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Derived Factor to point at Primary FlagInviting Expert suggestions to overwrite 'Age to Use' in Derived Factor Setup. We are sensing this can be achieved through Fast Formula, but haven't found any luck yet. …
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Before you enroll in Redwood, many fields under Biographical Info section needs to be hidden by VBCSSummary: From the Redwood People to Cover Page when we add the dependents and give submit there are some DFF fileds under Biographical section which needs to hided. Vers…
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Redwood Benefits AI Agent response field - can we change "Ask Oracle"Summary: Hi, as we prepare to roll out Redwood in Benefits, I have created the Benefits AI Agent in a test environment and am loving testing! I have named it "Benny" as …
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The contact type doesn't exist. (PER-1530061)Summary: while editing spouse to ex-spouse in people to cover benefits i am getting this error. -
Error when evaluating termination event : BEN-990951Summary: Hello, We are facing this error when trying to process Termination event for a few employees "The procedure encountered an error while calculating the service d…
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How to hide "Autoapproved" on Redwood Self-Service Report a Life event pageSummary: Navigation: Me > Benefits > Quick Actions > Report a Life Event When a user initiates a new life event, after selecting the event type, entering the event date,…
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Benefit Pending ActionsIs there a way to set up a filter under the Benefit Pending Actions to send to just one employee as a test? Instead of sending to all that have a pending action? Thanks!
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The payroll relationship or the assignment identifier **** is invalid for the element **** (PAY-163591Summary: Hello, I added imputed income to the benefit program. Now when I evaluate any life events for any employees I get this error: The payroll relationship or the as…
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How to Hide the “Statutory Dependent” Field in Redwood Slider Page for Benefits Contacts?Details / Description: We are working with the Redwood Self-Service Experience and encountered a challenge while attempting to hide the Statutory Dependent field on the …
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Open enrollment eoi setup for supplemental lifeSummary: EOI setup in Open enrollment for supplemental employee insurance plan Content (please ensure you mask any confidential information): We have a below requirement…
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Trying to access new Benefits Activity Centre - getting errorSummary: Getting this error when trying to access the new 25B Benefits Activity Centre in our lower environment for testing: Oracle Search Cloud Service isn't enabled. A…
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Unable to Fetch Log in the HWM_RULE_FF_WORK_LOG for Participant and Rate Eligibility ProfileSummary: Unable to Fetch Log in the HWM_RULE_FF_WORK_LOG Table for a Participant and Rate Eligibility Fast Formula for Journeys with this Fast Formula being attached to … -
The log table is not fetching any data in the table - HWM_RULE_FF_WORK_LOGSummary: I am trying to debug a Waiting period fast formula. I have added l_msg = add_rlog(-999, 30, 'l_action_reason_code = '|| l_action_reason_code) to the FF. But in …
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Error while trying to evaluate the life eventSummary: Hello community, There is an employee who got rehired as of 27/04/2025. The assignment is created for the same. The user have added the New Hire life event in t…
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Components are disabled in visual builder studio.Summary: We need to add Static text in benefits redwood quick action page (Before You enroll). While try to add it using components in advanced mode in VBS, the componen…
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Issue with Retirement plan communicating incorrect employee and employer percentagesSummary: The Benefits Communicated Amount (percentage) is incorrect and is the annualized percentage of the employee and employer Defined Amount. Employee percentage sho…
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QLE coverage end dateSummary: When an employee is hired in Oracle their benefits coverage correctly begins on the same date. When an employee is terminated in Oracle their benefits coverage …
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"Enroll in Benefits that matter to you" page takes 3 + Minutes to Load in RedwoodSummary: From Self-Service Enrollment, when we select the section called 'Enroll in Benefits that matter to you', the section takes 3+ minutes to load before the option … -
Redwood Self Reported Life event - Report or area administrator can see LE to approveSummary: We know that alerts can be set up to notify benefits administrators when a self-reported life event is submitted. However, with high volumes, these alerts can s…
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How do you know what benefit event is triggered from an action reason?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Redwood Benefits AI Agent - Chat logSummary: Chat log/Chat history from Benefits AI Agent Content (please ensure you mask any confidential information): Hi Team, Is anyone aware whether we can extract the …
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Best Practice for monitoring scheduled process for BenefitsSummary: Best Practice for monitoring scheduled process for Benefits Content (please ensure you mask any confidential information): We have scheduled the Benefit Process…
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Redwood 25A Benefits AdministrationSummary: 25A: We hv enabled the Benefits Redwood UI pages. The benefits summary page is all redwood enabled but the benefits administration→Plan Details configuration pa…
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Redwood-Can the Get to know your benefits task under Self-Service Enrollment page be role based?Summary: Can the 'Get to know your benefits' task be customized by job role? We want to customized this task to be able to appear differently based on the user job role.… -
Report of all person benefit balancesSummary: Is there a way I can pull all person benefit balances from inception to future a report? When I use OTBI, I only got the balances that were in effect TODAY, but…