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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Benefits
Discussion List
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Redwood - Self-Service Enrollment - Showing NaN hours NaN minuteHi Team, We are getting below message in Benefits Self-service enrollment page. We are getting this NaN when report a life event and enroll to Life Events that close the… -
Alert email is not triggering and alert process log shows SOA from address missingSummary: We are seeing following message in the alert process log and Email is not triggering in DEV2 env. SOA From Address User : null In the environment where 'SOA Fro… -
Moved: Redwood - Validation Rule to check null Gender is not working as expectedThis discussion has been moved. -
Redwood 24D : Is there a way to hide the 'Support' button in self serviceHello All, Is there a way to hide the whole 'Support' button/page from the self-service through VBS? I could hide the 'Estimate the HSA', Get to know your benefits, comp…
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Tagging DFF to seeded certification/document types in BenefitsSummary: We have a requirement to add custom fields for "Enrollment Document" certification Type(as an action item). I have created a DFF segment , attached it to the do…
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How to add text below a field or placeholder text within a field on Redwood Benefit Contact Pages.Regarding the following 25B Release features: Explore the new Visual Builder Studio Business Rules for the Benefit Contact Pages Explore the New Validation Rules in Visu…
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how to create life event that triggers automatically with Document Of record change/additionHi, I am trying to create a life event that triggers automatically when a specific type of DOR (example Visa DOR) is submitted or updated by employee. Can someone please…
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Redwood Benefits Summary page: Enrollment and Potential Life Events not visible - 24CUnable to view Enrollment, Evaluated life events and Potential life events (blank) for employees in Redwood Benefits Summary Page (24C). But, the same is visible via RUI…
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We are needing a way to see the complete benefits history for each employee.Summary: Hi, We are needing a way to see the complete benefits history for each employee, any actions made through ESS, Ben Admin and the system. The report needs to hav… -
Translation not working for Benefits Plans and ProgramsSummary: We need to translate to Spanish, all benefits plans an program and was not to do so. Steps followed- Logged in Spanish and edit the Ben Plan and change the name…
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Redwood Benefits - rate display on enrollment tilesSummary: We are testing Redwood with the goal of going live with 25B. We have a $0 employee premium plan and the employer premium is appearing on the enrollment tile, wh… -
Redwood- Cloud Benefits personalize the Support TabSummary: Personalize the Support tab at the bottom of the SSBen page Content (please ensure you mask any confidential information): Screenshots below show some of the wa… -
Redwood Benefit Plan Comparisons - Logo helpSummary: Hi, I have set up Dental Plan Comparison and Medical Plan Comparison in a test pod. When I preview from the Configure Benefit Plans for Comparison, the carrier …
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Pension Plan/Schemes Setup for CanadaSummary: Hi, we are trying to setup a pension plan or pension schemes outside of the regular benefit program with contractual enrollment and notification letters. But ca…
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HDHP - HSA - FSA using Plan Dependency/Mutually Exclusive RulesHi Experts, We have a business requirement where if the associate is electing HDHP plan, they will then need to enroll into either HSA or FSA and not both. Below is the …
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Validation Rule on Redwood Benefits Contact PagesHi All, We have requirement that system should allow to change only below relationship type for existing contact from Benefits Self Service area – ‘Spouse’ to ‘Ex-Spouse…
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When adding designation requirements I get error message...BEN-990489Summary: When adding certifications to the Edit Program Designation Requirements train stop. I get the following Error. The certification type and relationship type comb…
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Redwood - not able see existing or create new contacts after enabling Gender ValidationHello Hoping everyone is doing well! We are trying to enable Gender Validation Rule on Contact page in Benefits ESS through VBCS but facing the issue. I have provided al… -
while trying to evaluate an employees life event receiving errorSummary: Content (please ensure you mask any confidential information): Hello, While trying to evaluate employee life event, receiving a new error - The date code is inv…
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Need to hide support tab from ME ->Benefits employee login pageSummary: Need to hide support tab from ME ->Benefits employee login page. When we tried to hide the support tab, we were not able to achieve it through VBCS. We wanted t…
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25B:Enrollment screen on Benefits Activity center special Avatar with Plan type NameSummary: We are testing the Benefits Activity Center in 25B. After processing the life event when enrollment changes are performed, some special pic ( avatar) is appeari…
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Life event to drop only one planSummary: We have a life system. There have been changes to the eligibility recently. We are required to create and add a life event which, when processed drop only the S…
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Child age out not detectedSummary: Child age out not detected Content (required): Child over the age of 24 should be ineligible. We created a dependent eligibility profile which uses a derived fa… -
How to assign benefits life event to bulk employeeSummary: Content (please ensure you mask any confidential information): Hi, We are implementing benefits newly, we have created new life events for new hires however now…
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Plan type grouping page composer customization is not available in Redwood PagesSummary: We are implementing a Benefits module across several countries, and as a result, we are cautiously using plan type grouping. Each benefit comes with numerous in…
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Certification Type - Determination Rule Definitions, Benefits Restrictions, and Interim RulesSummary: What do the Certification Type Detemination rules mean functionally by rule please? Content (required): What do the Certification Type Detemination rules mean f… -
What dimensions or aspect ratio should we recommend for Benefits program imageSummary: What dimensions or aspect ratio should we recommend for Benefits program image and What file type and file size should the Benefit Program image be? Content (re… -
Need to rename the "Suspended" Enrollment StatusSummary: We have requirement to rename the enrollment status "Suspended" in Employee Benefits self service. Suppose employee is trying to enroll in emp+spouse coverage w…
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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Links in Pending action to guide employees are missing in redwood under pending action.Summary: Links in Pending action to guide employees are missing in redwood under pending action. In Classic UI links are provided. However, in Redwood the links are gone…