Messaging
Discussion List
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How to upload receipt while creating expense via Expense AssistantSummary: We are new to ODA, and currently exploring ODA (specially expense assistant) that comes with FA. As per document , we can create expense by uploading receipt. b… -
Oracle Digital Assistant - Continue within context of the invoked skillSummary: Hi all, We're currently using Oracle Digital Assistant and connecting it to Oracle's Generative AI agent service by creating a custom skill and tagging it to an… -
Replies to forwarded incidents are added to the thread as customer entriesSummary: We frequently forward incidents (using the forward button) to internal non-OSC staff so they can assist. When the non-OSC staff replies, their response is added… -
Will other channels be available in Oracle Messaging for SMSSummary: I have enabled Oracle Messaging and currently the only channels available are Facebook, WeChat and SMS (but only through Twilio). It has been mentioned that oth…
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Help Required for Live Agent HandoverSummary: Hi there, We are trying to make a simple Poc (Proof of Concept) centered around live agent transfer. It stands that whenever the DA goes into the unresolved int… -
How to add button to near add a response/add a private note/ add customer entry in incidents screenCan we add a button near add to response. If we click on the button, it should be able to perform actions related to the SMS integration where the communication is sent …User_8XWB9 81 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels
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B2C live Agent auto routing queue is not workingB2C live Agent auto routing queue is not working Hi Team, I have the skill to connect with B2C live agent with auto routing queue. To do that, I'm setting an incident cu… -
Oracle Messaging contact lookup customizationSummary: Oracle messaging is enabled and was able to configure SMS through twilio. chat is generating and redirecting to B2C service cloud without any issue . how do we … -
send response from multiple mailboxesHello Admins, We're encountering an issue with outgoing correspondence in OSvC. Currently, we have two inboxes connected to the Service Cloud, both operating via SMTP. A…
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Timeout not working with OSvC and facebookHello everyone, I need some advice on configuring timeouts for live chat platforms, taking into consideration some specific scenarios we're facing. Currently, we have a … -
Problems with Instagram and ODAI'm having trouble connecting the Instagram Messenger API with ODA. According to Meta Developers and ODA documentation, the communication is practically the same, but it…
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ODA - Service. Customers need to write to enable web agent.Summary: When ODA directs the customer to the web agent, the agent can accept a ticket. However, while the agent can send an unlimited number of messages, the customer c…
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ODA - start converssation (detect language). automatically detect Knowledge BaseSummary: (New in ODA) 1- I want to ODA to start with a conversation hint on the web and FB messenger, I don't want the customer to start the chat. is there a way to chat…
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ODA Kickoff deckSummary: I recall seeing a slide deck from an Oracle presentations that had all the functional and technical roles defined for a successful ODA implementation. Does anyo…
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Oracle Digital Assistant Send Converation History to External MailboxSummary: Oracle Digital Assistant - Send Converation History to External Mailbox Content (please ensure you mask any confidential information): Hi all, Looking for input…
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Chat Inlay iconHow to change Chat Inlay icon How to change the chat inlay icon please refer the screenshot Regards. Satheesh.
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ODA: HowToHello, I just took the ODA course, and I'm working on creating my first demo. and now I'm stuck at a step in ODA. After creating a card menu, I want the user's selection…
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Testing ODA on WhatsAppContent Hi, I am trying to publish my ODA to WhatsApp. However, I am done with all steps but I still can't receive replies from the ODA once I message the phone number r…
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Expense digital assistant not reading image data properlySummary: Hi Team, We have uploaded below image and it reads amount and date properly, but merchant name does not populated correctly. What could be the reason. Also, if …Devashish Saun 11 views 3 comments 0 points Most recent by Dr Surlina Yin-Oracle Digital Assistant & Mobile
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Track conversational history when agent is unavailableHi Team, I need to create an OSvC Incident using REST API component, when a live/human agent is unavailable, and in that Incident want to store the conversation history …
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Oracle Messaging can now be enabled for B2C Service Chat customers through Configuration AssistantWe are pleased to announce that Oracle Messaging, a key component of Oracle Service, can now be enabled for all Oracle B2C Service Chat customers through the Configurati…Elaine Leffler-Support-Oracle 191 views 0 comments 0 points Started by Elaine Leffler-Support-Oracle Communication Channels -
How To: Company Branded Logo on Auto-Response EmailsSummary: How to add company branded logos to auto-response emails or unknown customers Content (required): I'm unable to find a way to add a graphic or company branded l…
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Can Digital Assistance be configured for use to look into Fusion Order Management and other modules?Summary: Would like to know whether ODA can be linked to Sales Orders in Oracle Fusion Order Management? Also Work Orders in Oracle Manufacturing Cloud? Content (require…Maurice Z-Oracle 11 views 1 comment 0 points Most recent by Joe Huang-Oracle Digital Assistant & Mobile
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 151 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle Communication Channels -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 31 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce. It’s … -
Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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is it possible to use whatsaap to get alerts regarding an integration failureSummary: suppose an integration fails or an error occurs then is there a way to get this error message on whatsapp or any other messaging app Content (required): how to …
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Can we add Emoticon in Oracle Digital Assistant?Hello Oracle Community, I am working on a POC using ODA in which, I want to put add emoticons (emojis) in the chat messages. Does ODA allow it? Regards, Yugesh KeluskarYugesh_Keluskar 91 views 1 comment 0 points Most recent by Vincent Heinink-Oracle Digital Assistant & Mobile
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Chatbot on MS SharepointSummary: I am trying to integrate a skill onto Microsoft Sharepoint but I can't seem to find a good tutorial or set of instructions to help with this. Can anyone provide…User_2025-02-12-02-37-16-676 1 view 0 comments 0 points Started by User_2025-02-12-02-37-16-676 Digital Assistant & Mobile