Configuration and Administration
Discussion List
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action… -
Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 64 views 2 comments 0 points Most recent by Sachin Bhadange Fusion Service -
Is it possible to defer the date of quarterly patch within the same wave?Hi All, I think I know the answer to this question, but it has come from a senior stakeholder so would prefer to ask than guess! Our Fusion instance is on Wave 1, so we …Ian_Hill 24 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Applications Administration
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How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how …
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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Is it possible to write the offer amount in word while creating the offer letter.Is it possible to write the offer amount in word while creating the offer letter.SUDIPTA KODALI 14 views 0 comments 0 points Started by SUDIPTA KODALI Recruiting, Opportunity Marketplace
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While registering customers in Bill Management, we need to register customer site and not accountWhile registering customers in Bill Management, we need to register customer site. But when going to the bill management screen we can only see customer account to be re…
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Enable Redwood Service without Service SubscriptionSummary: Enable Redwood Service without Service Subscription Content (please ensure you mask any confidential information): Dears, One of our customers is not subscribed… -
Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…
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How to Redirect to Redwood UI When Selecting Global Search Results?Summary: How to Redirect to Redwood UI When Selecting Global Search Results? Content (please ensure you mask any confidential information): Hello community, I have enabl…
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Can we cancel the Work Order from Classic UI ScreenIs there a way to cancel the OFSC Work Orders from Classic UI Screen, you can also let me know if this can be achieved through App Composer.
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Show default to All Work OrdersSummary: So, basically we have a subtab called Work Order on Service Request page where in the Show option we want to have default option as All Work Orders but currentl…
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Unable to add standard category LOV in the service entitlement matrix classSummary: Hi Team, I am trying to add the "Category" field as new conditional column in the standard coverage which is a standard field in service request object. In the …
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Can we update user timezone for all users at the same timeSummary: Is there a way to update the user timezone for all users at the same time in Oracle fusion which is usually set from user_menu>Set Preferences>Regional>Time Zon…Hriman Mandal 34 views 2 comments 1 point Most recent by HD - Oracle Fusion ERP-Oracle Fusion Applications Administration
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:, where I see 2 steps: 1)"Remove Data Security Policies from Users": If the users have be…
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date and time should be seprate in schedule processSummary: I have a requirement to schedule the process 'Retrieve Inbound Email Messages' to run every 5 minutes between 8:00 AM and 5:00 PM daily, and every 30 minutes ou…
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Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
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My signature Page errorSummary: Hi Team, When I try to access service > My Signature quick actions from home page, I am getting the below error. Can anyone let me know what the issue might be?…
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Service Profile API SampleSummary: Hi, Can someone provide a sample request payload to create service profile? Content (please ensure you mask any confidential information): as above Version (inc… -
CX Service- Restrict Category and/or subcategory to particular queue resourcesI am looking to restrict several categories and subcategories of an SR to particular queue resources. How can I achieve this in Oracle Fusion CX Service?
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How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Customer Need 10 Digit Record Number for Custom Objects and ActivitiesThe customer has requested that the Record Number be in a 10-digit format, starting from 1000000001. Could you please confirm whether this requirement can be implemented…
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What is Oracle's alternative to ActiveX being unsupported?Summary: Disablement of ActiveX on Microsoft apps and Oracles alternative. Content (please ensure you mask any confidential information): Back in June, Microsoft made a …
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Custom Message Update Email Notification is not working ExpectedSummary: I have created a Custom Message Update Email Notification by creating a trigger and using the Groovy Script, When the Employee will reply on to the Service requ… -
What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl…Abhishek Kumar Ranjan 21 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Get ER Model and Data dictionary of a Fusion CX instanceHi. Is there a way to get the entity-relationship model and the data dictionary of a Fusion CX instance? Regards,
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Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe… -
Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound… -
Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…