Service Request Management
Discussion List
-
Is there a way to find a message sent to an invalid email address?Question : Is there a way to find a message sent to an invalid email address? ------------------------------ Body------------------------------------ **This post was cre…Mo Xie-Support-Oracle 41 views 2 comments 0 points Most recent by Mo Xie-Support-Oracle Fusion Service -
Achieve delay of 15 Min in Groovy scripting for SR objectSummary: How to achieve a delay of 10 min in SR object trigger using groovy scripting. We dont want to use Milestones as it might disturb the already setup milestones. V… -
When viewing Service request messages is there a way to show To: From: CC on the message?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: When viewing a service request the Messages subtab shows…Robert Mutton-Support-Oracle 41 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Fusion Service
-
How to restrict users to create\update\view SRs for a specific set of BUs?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: How can we restrict users from creating/updating or view…Robert Mutton-Support-Oracle 61 views 2 comments 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
-
Does the B2B Service mailboxes for service have a spam filter in front of them?Summary: Does the B2B Service mailboxes for service have a spam filter in front of them? Content (required): Spam Version (include the version you are using, if applicab…
-
How to get the Queue Owner Details using Web Service or Groovy ScriptingSummary: "OwnerPartyNumber" field in Queue object gives the party number of Queue Owner. But when I try to get the details of this owner contact using webservice "https:…
-
Activity Due Date Mapping to Action Plan End DateSummary Activity Due Date Mapping to Action Plan End DateContent Hi, In the Action Plan setup I don't see any attribute mapping for Due Date. My requirement is to map ac… -
Groovy to route SR to Agents.Summary: We are implementing the HRHD to a company, and they want that the SR are assigne to Resourses without considering the limit of work and even if the resourse are… -
Create a Message of Type Response and channel Email using REST serviceSummary: We have a requirement to create a message on a Service Request on an Event. This message should be of type Response and Channel = Email so that an email is trig…User_2025-02-05-22-14-42-619 41 views 3 comments 0 points Most recent by madugulagopi Fusion Service -
How to find the base table name of a Custom Child ObjectSummary: How to find the base table name of a Custom Child Object. In our case this object has been created as a child object of SR. Version (include the version you are…
-
Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
-
Problem in adding attachment to message on Service Request using REST serviceSummary: I am trying to create an attachment using the below REST service. I have provided the request and response payloads. The response seems to have created the atta…User_2025-02-05-22-14-42-619 21 views 2 comments 0 points Most recent by User_2025-02-05-22-14-42-619 Fusion Service
-
Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o…User_2025-02-10-16-58-36-742 70 views 3 comments 1 point Most recent by Manpreet Kaur2412 Fusion Service
-
How to get related account's account owner's email from the Service Request object?Summary: We are trying to write a workflow on the Service Request object to alert the account owner when a Service Request has been created. In order to do this, we must… -
How to Add Child Lookup ValuesSummary: How do I add the new values in child lookup based on field ResolutionCd. The Parent field is ResolveOutcomeCd. Object is Service Request. Any pointers or links …
-
Limit on the levels of Service Request Category hierarchySummary: As far as I know there is no limit or restriction on the levels of categories in a SR category hierarchy. I can create child categories to any level. Please cor…Jitendra Singh-Oracle 23 views 1 comment 0 points Most recent by Melinda Uhland-Oracle Fusion Service
-
Survey using Engagement Cloud - ServiceSummary Survey using Engagement Cloud - ServiceContent Hi, Can we send survey to customers to capture their feedback on Support Request in Engagement Cloud Service or ma…
-
Can we add cc on Inbound message to contacts in Service Request?Summary: Can we add cc on Inbound message to contacts in Service Request? Content (required): Is there a way to parse the email header of the Inbound message and take th…
-
How to enable internal service request in CX B2C sales and serviceSummary: How to enable internal service request in CX B2C sales and service Content (required): is it possible to have internal service requests in oracle B2C service, i…
-
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
Understanding SMS [channel Type and Communication Channel) in Service RequestSummary: Need details about SMS (channel Type & Communication Channel) in Service Request. [Assume customer has an SMS gateway] Content (required): I have to achieve fol…
-
PoC for Service EntitlementsSummary: Would like to demo Service Entitlements / Milestones / First Response Metric in a Non-Publishable Sandbox Content (required): I have performed the necessary set…
-
Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv…
-
Available Today: Out of the Box Reports for Service Agents and ManagersSummary: Out of the Box Reports for Service Agents and Managers - available today in Oracle Sales. Content (required): Out of the Box Reports for Service Agents and Mana… -
how to export all custom lookups defined in application using export managementSummary how to export all custom lookups defined in applicationContent Hi All, Is there any way to export all custom lookups defined in application through export manage…
-
How to make a record read only based on a field valueSummary: How to make a record read only based on a field value Version (include the version you are using, if applicable): 21C
-
SR Category field not available while creating start, pause, and stop criteria for milestonesSummary: While creating start criteria for milestones I have to give a condition like "Starts When Category Is One Of XYZ". But I dont see "Category" option in Attribute…
-
SR Status auto update to ClosedSummary: Service Requests which have status as Resolved are automatically set to the status of Closed after 30 Days(can vary) and become read only. How to replicate this…
-
Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
Restrict displayed Category values based on rolesSummary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, …