Setup and Configuration
Discussion List
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Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl… -
Adding Action Plan to a Service Request based on the CategorySummary Adding Action Plan to a Service Request based on the CategoryContent Hi, Is there a way to add Action Plan to SR based on the Category? Currently we have to do i…Jitendra Singh-Oracle 150 views 11 comments 2 points Most recent by Venkat Pantula-Oracle Fusion Service -
file_get_contents not working in CPMContent I have created a opportunity_update CPM, on that based on some condition I'm calling the controller function on CP using the below method $parms = "/opp_id/".$ob… -
Time zone is late 1 hour that the expected timeSummary Time zone is late 1 hour that the expected time, SR reported date is late 1 hour and the time zone is not reflected on the SRContent we created new calendar with… -
PUDS configured correctly?Summary How do I know if PUDS has been configured correctlyContent I've gone through the PUDS configuration several times. I approved a self-service user today and recei…Craig Daniels 62 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Fusion Service -
Non-serialized items received into inventory does not create enterprise assets in Installed BaseSummary Non-serialized items received into inventory does not create enterprise assets in Installed BaseContent The application auto-creates installed Base instances for… -
Can notifications be sent even when omnichannel is disabled in HR Helpdesk?Summary Can we send a notification(that a new SR is assigned to you) to an agent to whom we have manually assigned the SR? In this case, we have not enabled the omnichan… -
Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE… -
Read-Only field for all users except system userSummary How do I make a a field read-only for all users except the system user.Content I have a Groovy script writing data the PartyNumber field to the AccountKey_c fiel…
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Ability to Change Default Searches for All Users - HR Help DeskContent Hi all, Is there a way add default searches for all users? I'm able to create my own searches, but I would like to push out searches to all users in HR Help Desk…User_2025-01-31-00-25-12-234 44 views 6 comments 1 point Most recent by Dinesh Sahu-172225 Fusion Service -
session time out after 30 minsSummary When a customer is updating the incident and before clicking update button, he doesn't do anything for next 30 mins . After 30 mins he clicks on update then mess… -
Update all answer articles using script at same time,Summary I wanted to update all the articles using a custom script but it's not able to process more than 200 records.Content I am trying to update all the articles using…
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Sales – CX B2B Service 20C-D Updates, 21 July 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – CX B2B Service 20C-D Updates session to have them answered during the live event. Post your questions by posting a new comm… -
Help with email filteringSummary Have other HR Help Desk users found an effective way to filter out all auto response emails?Content Hi B2B community, I am not sure where exactly to post this qu…
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Resource's Not SyncingContent We are seeing that our Resources are not syncing correctly and therefore cannot be search for in HRHD when assigning tickets. I've ran the below processes and th…User_2025-01-31-00-25-12-234 58 views 14 comments 1 point Most recent by User_2025-01-31-00-25-12-234 Fusion Service
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401 error while trying to Sync users/roles by Modifying the FA in IDCSContent Hi Everyone, Recently we got the hybrid 2.0 IDCS/VBCS stripe and we are trying to set up IDCS as the primary IDP. We went through the mandatory steps given on th… -
Service request coveragesSummary Service request coverages and MilestoneContent Hi , We are configured the Subscription Coverages for Service Request object, we found that coverages defined in S… -
How to setup slack channel on Service RequestContent Hi Community Members, Can anyone tell me about how to setup slack channel for Service Request? I have checked setting communication channels chapter in oracle do… -
Service setup check listSummary need any document for service setup check listContent Hi it will be great if any one shared check list for service and logistic setup , I just need setup for sta…
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Use Object Attachments in Email TemplateSummary I would like to include object attachments in an email.Content Is it possible send an email via the object workflow and include attachments from the same object …
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Enable SR Category in Common SetSummary Enable SR Category in Common SetContent Hi, SR category can only be configured per Business Unit. Do we have plan to make it available for set assignment? For ex… -
How can I check if an outbound email sent to a customer bouncedSummary How can I check if an outbound email sent to a customer bounced and what is the reasonContent I am looking for a way to check if the outbound emails sent by Enga… -
Detect duplicate service request from customersContent Hi, Is there any way to detect dulplicate SRs from customer in oracle engagement cloud? I have found similar SRs under Knowledge section in service request page.…
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Survey / Feedback on Incident ClousureSummary Survey / FeedbackContent Hi team, How to configure a survey and attach the same along with the incident closure mail so as to understand the customer sentiment o…User_2025-01-31-00-30-32-814 50 views 5 comments 3 points Most recent by Karyn Kurland-Oracle Fusion Service
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SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
Action Plan Stuck in progressContent Dears, Greetings to All,, I`m trying to create an action plan but the issue here that it stucks and doesn`t complete its steps as below. Can anone help, please? … -
Ability to attach KM article in OB messagesSummary Ability to attach KM article in OB messagesContent As far as I have observed, we can either insert KM content as text or send KM article as hyperlink in Outbound…
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Capture last response date for service requestContent Hi All, I am looking to build the solution which can capture Last response date when customer responds to SR. I have achieved this by using formula fields but fu…
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How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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How to route SR to queue based on Account object attributesSummary Need to know if it is possible to use other object attribute in SR queue routingContent Currently Engagement Cloud Service allows you to configure queue routing …User_2025-02-03-23-53-11-047 53 views 1 comment 0 points Most recent by Justin Anderson-Oracle Fusion Service