Reporting and Analytics
Discussion List
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Incident report - assigned to a second groupSummary Incident report that shows if an incident was transferred to a different groupContent Hello, I've been trying to figure out how to display the following scenario…Joe Klimovitsky-183884 47 views 1 comment 1 point Most recent by Joe Klimovitsky-183884 Reporting & Analytics for B2C Service -
what is exact columns names for Parent.ID and Parent.Name in category table?Summary what is exact columns names for Parent.ID and Parent.Name in category table?Content Building report for Categories table , looking two columns Parent.ID and Pare…User_DC3Y4 30 views 3 comments 1 point Most recent by User_DC3Y4 Reporting & Analytics for B2C Service -
Chart display issues Desktop vs BUISummary Chart displaying differently in BUIContent Hi, I'm having a hard time getting a chart to display the same way on BUI as it is on the agent desktop. Any tips woul…Christian UoA 31 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service -
Preview incident - without opening workspace?Content Hello! Could not locate any information in documentation or here at the community, so here goes: My agents wants a preview function of incident (customer thread)…Preben Kristoffer Edvardsen 21 views 5 comments 1 point Most recent by Ginny Zuckero Reporting & Analytics for B2C Service -
Add new note/thread from reportSummary Add new note/thread from reportContent Our finance team need to respond to queries in their queue from a report. They'd like a faster way to do this without havi…User_RS9SV 43 views 3 comments 1 point Most recent by Ginny Zuckero Reporting & Analytics for B2C Service -
Combining results from tables that are joined multiple timesContent Hi, When I join the same table twice using different conditions, both conditions give different results. The agents may satisfy any one or both the conditions. I…Geetha Amrutha 29 views 6 comments 1 point Most recent by Sreekanth Reddy Pothula Reporting & Analytics for B2C Service
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Show custom menu as drop down menu in report filterSummary Show custom menu as drop down menu in report filterContent I have created custom menu "Employment details" with Primary,Additional & Both items. I have custom ob…chidambaram CT 61 views 5 comments 1 point Most recent by chidambaram CT Reporting & Analytics for B2C Service -
All Chat Sessions requested + email Incidents created in 1 view?Summary Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??Content Hi - is there an… -
Report dynamic filter(custom field) wise using Custom scriptSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello,I'm new to the custom scr…Bajeebi Shaik 30 views 8 comments 0 points Most recent by Bajeebi Shaik Reporting & Analytics for B2C Service
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Mapping Incidents as a Child to custom objectSummary Trying to map an incident to a custom objectContent Hello All, We are trying to map an incident as a child of a custom object which we have created, then trying …Mathan Gurusamy-181963 41 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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How to use date_add(date, units, interval, round)?Summary How to use date_add(date, units, interval, round)?Content In Incident table for column "incidents.updated" output is "2020-08-20T 08:33:23Z" but expected Output …User_DC3Y4 70 views 1 comment 0 points Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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Show null value as blank is not working for report columnSummary Show null value as blank is not working for report columnContent I have built the report for incident table and I need blank value for null column. Here null val…User_DC3Y4 38 views 2 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Using Report Management Module (RMM) To Find Reports - Analytics Cookbook RecipeContent Using Report Management Module (RMM) To Find Reports: Finding reports in Oracle Service Cloud is possible in the Reports Explorer, but it can difficult if report…Kenny Tietz-23935 249 views 6 comments 13 points Most recent by Neil M Reporting & Analytics for B2C Service -
Incident product number reportSummary We tried checking product/incident tables there it shows product_level as product description whereas we are expecting as product number. –Kindly let us know if …User_DC3Y4 40 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Agent Overview InfoletsSummary Agent Overview Infolets - showing "1 Record"Content I am fairly certain I know this "1 Record" means the report is bulling back 1 record with the intended total …Jeff Scrobel 26 views 1 comment 1 point Most recent by Mary Gilbert-114916 Reporting & Analytics for B2C Service -
Join Incidents table with answer details tableSummary Join incident table with answer details tableContent We have saved docId in custom object and mapped it to incident. We want to build a report to join incident t…Utkarsh Dangayach-194615 48 views 2 comments 0 points Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service
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Report To Display Parent Incident RecordsSummary Child Incident need to show all other incidents related to one parent incidentContent Hi, I have custom incident report which display all related incidents belon…Baljeet Singh-231094 48 views 3 comments 0 points Most recent by Jayant Singh-120650 Reporting & Analytics for B2C Service -
Aging Report frp the Service Request using OTBISummary I want to Create one Time Trend Analysis, which have weekly, Monthly , quarterly and annually based values of SR Created and Closed.Content I want to Create one …Preethi nair 14 views 1 comment 0 points Most recent by Julian Challenger-Oracle Reporting & Analytics for B2C Service
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Agent Workspace Report - display user running reportContent Hi all, I have a requirement to run a report based on the Contacts table, and at the end of the report I should output who ran the report. So it needs to look so…
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Data Dictionary ReportContent Hi, is there any way to create a Data Dictionary report with detail and hierarchy to export?AL -116436 55 views 3 comments 0 points Most recent by JBaxter Reporting & Analytics for B2C Service
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Time with Customer vs. Time with AnalystSummary Time with Customer vs. Time with AnalystContent We would like to have two columns on a report to indicate how long a case was with a customer vs. time with an an…JLFolkman 36 views 3 comments 2 points Most recent by JLFolkman Reporting & Analytics for B2C Service
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Report on Unresponded TicketsSummary Editing a ticket without responseContent There is a situation where the customer updates the ticket multiple times before getting a response. Can we develop a re…Boby B Jacob 24 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Hide row if column contains a duplicate valueSummary Hide row if column contains a duplicate value in incident ref # columnContent Hi all. We have a report used by numerous agents. The report has a drill down based…Lisa Richards 55 views 8 comments 1 point Most recent by Lisa Richards Reporting & Analytics for B2C Service -
Want to include a Content Inventory Report in Incident Workspace with run-time selectable filter onSummary We want to include a Content details Report in Incident Workspace with run-time selectable filter on custom field from incident workspace (docId). We could not f…Utkarsh Dangayach-194615 27 views 2 comments 0 points Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service
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In Console, Is it possible to select a record from report present in incident workspace and assign iSummary I have added a contacts report to the incident workspace tab. On doing search and selecting the contact, the contact should get inserted into the assigned field.…VISHNU KHATRI 31 views 0 comments 0 points Most recent by VISHNU KHATRI Reporting & Analytics for B2C Service -
Report is displaying 1000 record per page, VRL_HARD is 10000Content Can anyone tell me what is happening here: VRL_HARD cofig setting is default but every time when i run my report i get only 1000 record per page, there is no Pag…Ajay Yadav-140866 35 views 2 comments 0 points Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Report on single page hitsSummary Need to find the number of times a page was visited.Content We have a specific CP page that we would like to know how many times it was hit. Is that possible in … -
Use Another Table for Primary Key on ReportContent Hi all, I hope the below makes sense. I am trying to have a report run in our incident workspace that will show any other recent incidents raised recently under …James Branston 18 views 2 comments 0 points Most recent by James Branston Reporting & Analytics for B2C Service -
To show percentage in the roll upSummary To show percentage in the roll up columnContent This report has a column called 'Service Promise Status' that is governed by a custom script to return a value. I…chidambaram CT 30 views 4 comments 0 points Most recent by chidambaram CT Reporting & Analytics for B2C Service
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How to Add Incident Product or Group to Survey Conversion Stats Trend Report?Summary Is it possible to dd the Incident Product or Group to the Survey Conversion Stats Trend Report (ID: 7048)?Content I am looking at the Is it possible to Survey Co…