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Incidents Closed Multiple times

Received Response
edited Feb 2, 2021 8:48PM in Reporting & Analytics for B2C Service 4 comments


Looking to find incidents closed more than once


In the Inc_Performance table we can see the interval Create to Final resolve.  This interval also shows 5 in the field #End Interval Occurrences, what does this number represent?  It does not seem to be the total times the interval was incremented as a similar interval, create to Initial Assigned also shows 5.

Someone is looking for incidents closed more than once.


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