Dispatch Functionally
Discussion List
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Show compliance alerts in List View columns and/or activity hintSummary Show compliance alerts in List View columns and/or activity hintContent Hi When moving an activity, compliance alerts are shown in the move screen (ex.: "work zo… -
Send data using Message scenario triggerContent Hi Gurus, I am trying to send a custom field status to external system(REST API/ SOAP enabled) when an activity is started. Aware this could be done using messag… -
How to reprocess the fields from OFSC to CRMSummary How to reprocess the fields from OFSC to CRM when the status in OFSC is CompletedContent HI Guru's, The incidents were completed in the field Service, but in CRM…ajinkya patil 22 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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modify the field content of an activity that is already started?Summary modify the field content of an activity that is already started?Content HI I have a query, is it possible to modify the field content of an activity that is alre…Erlin Garcia-132843 27 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service -
Clone a InstanceSummary Need a Document regarding cloning InstanceContent Hi OFSC Guru's, I need documentation or step by step guidance on how to clone an instance. Help would be most a…
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move orders so that they are not considered by routingSummary It will be possible to move orders to a type of resource that routing does not consider.Content Our client handles suspended orders that can go several days with…Erlin Garcia-132843 38 views 1 comment 1 point Most recent by User_2025-02-01-08-03-31-185 Field Service
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See order identifier, when suspending activity.Summary See order identifier, when suspending activity.Content Hello, Our client is using the identify activity by to randomly select work orders. https://www.screencast…
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message to confirm the selected order dataSummary message to confirm the selected order dataContent Hi !! Our client at the time of selecting the next work order, needs to be able to confirm through a message or…
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Start orders randomlySummary Start orders randomlyContent Good Morning , Currently we have 10 orders visible by technician. View image : https://www.screencast.com/t/gIrt4KQTEe2O We require …Erlin Garcia-132843 27 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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change screen of pending orders in toa mobilSummary change screen of pending orders in toa mobilContent good morning In mobile TOA The pending orders screen can be modified? https://www.screencast.com/t/Yy8yrKyh I…Erlin Garcia-132843 28 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Working on past activityContent Hi Gurus, As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever…
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Sharing activities between techniciansContent Apart from the route assigned to each technician we would like to have a pool of low priority activities common to all the technicians of the group. They should …
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OFSC Open Source Developments - Data LoaderContent Hello OFSC community. A few have asked me about using the data migration and management tool I built for OFSC. Apologies if I didn't respond, I have just been ve… -
Only order activities by Service WindowSummary How can we configure OFSC to only order appointments based upon the service window?Content Hi OFSC brains! I've been doing a proof of concept in one of our offic… -
Search activities in the pastContent We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for …
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Set time using application screensSummary Set time using application screensContent Hello all! We are working with the new application screens for the dispatcher role. Has anyone found how users can edit…
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Complex resource calendars using application screensContent Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_manag…
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AutoRouting: limit resource timeSummary How do I limit the time of a resource to two random days?Content Hi! For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. …Gaston van de Weijer 29 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service
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Restrict "Move Activity" based on Property conditionsSummary Restrict "Move Activity" based on Property conditionsContent We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobili… -
Using actions in Manage from Mobility for DispatchersSummary Using actions in Manage from Mobility for DispatchersContent We are trying to switch to using Mobility instead of Legacy Manage for Dispatchers since this is wha…
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Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create …Diana Lourenco 48 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 Field Service -
Supporting Activity tasksSummary Visibility and edit option of sub-tasks in activity (dispatcher and technician)Content We are integrating with Siebel from where we are getting tickets (OFSC Act…
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Stop creating activity on field service cloud?Summary How can I stop the external system creating activity on field service cloud that does not fit with respect to tech's availability?Content We have a use case wher…
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Monitoring Tool Compatible with OFSCSummary How can we integrate Monitoring Tool which are Compatible with OFSCContent Hi OFSC Guru's Can any of the Guru's of OFSC tell, if there is any compatible tool's a…
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ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA
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Tech LocationSummary Without Smart locationContent Hi Guys, I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in on…Waqas Amin-123117 43 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814 Field Service
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Change Activities in GroupsSummary Updating fields with mass change works stupidlyContent Hey, We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/e…User_2025-02-03-21-22-33-570 61 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570 Field Service
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Unfinished activities look finished by estimated end timeSummary Unfinished activities look finished by estimated end timeContent I have noticed that when an activity starts close to the end of a shift and the technician does …
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Does OFSC support the Web Application Security?Summary Does OFSC support the Web Application Security?Content Hi OFSC gurus, I was wondering if any of you could provide me with some assistance/familiarity with the We… -
Disable the delete Activity option from the cancel activity formSummary Disable the delete Activity option from the cancel activity formContent We would like to restrict dispatchers from deleting canceled activities so disable the de…