Redwood
Discussion List
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Error: A database constraint was violated while storing the changes in the databaseHello everyone, we've encountered an issue with the Next Gen HR Help Desk where we receive an error code while attempting to send an outbound message through the Email C… -
Exception during RestAction error in the Case page after 23D upgradeSummary: Exception during RestAction error when creating a case Content (please ensure you mask any confidential information): Case page is not working as expected. Exce…
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action planSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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HR HD Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some EmployeesSummary: ACTUAL BEHAVIOR --------------- HR Help Desk Primary Point Of Contact Field Is Blank On Service Request Creation Page for Some Employees EXPECTED BEHAVIOR -----…
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Employee Name Change don't Update in HelpdeskSummary: An employee has changed their name, but their old name still displays in HR Helpdesk. We're using the Redwood version of HRHD. We ran 'Apply Name Formats to Per… -
Redwood - HR HelpDesk - Send Notification for 'New to InProgess' v/s 'Waiting to Inprogress'Summary: Hello, I have created below trigger to send notification whenever Status is changed to InProgress. This is correctly sending notification whenever there's is ch…
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Unable to use new case on dynamic containerSummary: My client wants to simplify the Case Management page and wants to remove certain sections. I have navigated to App UIs > Customer Experience > Service > ec > Ca…
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Next Gen HR Help Desk: How to default email address and disable few email address in SR details pageSummary: When agents compose an email to the customer, requirement is to disable few email address shows in helpdesk SR details page. Content (please ensure you mask any…
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How can I get a list of all the resources created in the system for the helpdesk?Summary: Is there a method to get a list of all the resources? Content (please ensure you mask any confidential information): Version (include the version you are using,… -
Redwood Next Gen Help Desk on Mobile AppSummary: Struggling to get Help Desk tab or the My Help application to appear on the springboard. Having read the implementation guide, in regards to the My Help applica…
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Is redwood implementation roadmap announced for ERP modulesSummary: Is redwood implementation roadmap announced for ERP modules Content (please ensure you mask any confidential information): Is redwood implementation roadmap ann…PavanBheema-Oracle 199 views 4 comments 2 points Most recent by SMartin General Ledger & Intercompany -
Deleting HR Helpdesk Requests in BulkSummary: Is it possible to delete HR Helpdesk Requests in bulk? They were incorrectly migrated during the client's implementation and they no longer wish to have them. C…
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After 24C, No Tickets Display for Help Desk Users, Managers and AdministratorsSummary: Hello! We are testing the 24C patch in our Dev environments. Two separate dev environments have the same behavior - no tickets are showing up for users, manager…
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Assign Resource Teams to Queue instead of directly?Summary: I want to create a resource team and assign that directly to the queue(s) instead of directly assigning each member of that team to the queue directly. This is …
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Getting offline status while creating a connection using Intelligent Advisor in case managementSummary: We are encountering an offline status while trying to create a connection using Intelligent Advisor in case management. Could you please help us resolve this is…Nusrat Shaheen 52 views 2 comments 1 point Most recent by Nusrat Shaheen Intelligent Advisor for Fusion Service -
Query to HRHD Service Request Agent Assignment detailsSummary: Need a query to pull details of a SR being assigned and transfered and start and end time of 'assigned to' a helpdesk agent. If there is a way to create an anal… -
Use of Oracle guided learning within HRHDHello experts, We have this requirement to have OGL functionality within Help desk module. Based on the category of SR we select - we are expecting a message to pop up i…Muskan Dhingra-HCM 31 views 1 comment 0 points Most recent by Ryan Blake-Oracle Oracle Guided Learning -
Actions Menu - Redwood HelpDeskHello! Wondering if it is possible to update the options in the Actions menu on the Redwood Helpdesk landing page? Right now there is Assign to Me and Delete Request. I'…
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Outbound Email Subject DefaultSummary: Is it possible for the email subject line to default to the SR number or SR Topic/Question when replying within an SR? Content (please ensure you mask any confi…
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No data on page redwood positionsHi, After activating the profile values for the position page in Redwood. The following were executed the process ESS job to create index definition and perform initial …
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How to Link Token in Manage MessagesSummary: Creating custom token in Manage Messages task, need to link it to value Content (required): I am using Manage Messages to edit the SVC_EMAIL_ACK templates for H… -
Non-worker Unable to Open Service Requests and View Articles in Help Desk ModuleWe are encountering an issue where a Non-worker in Oracle HCM is unable to open service requests in the Help Desk module and cannot view articles. This issue persists de…Gianfranco Fariello 11 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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What is the groovy Script for an SR is updatedSummary: Hi Experts! Can someone please help me with the groovy script that can be used if the SR has been updated. So if Agent updates, employee is notified and if empl… -
Remove "Delete Help Desk Reque st" from Action button.Summary: Hello community, how can I remove the Delete Help desk Request from the Action button? I saw and removed from my custom role the privilege Delete HR Service Req…
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How works "Browse popular article" section in My Help Redwood?Summary: From the page My help we have the section "Browse popular article" that show always the same articles even if the most searched are different from the ones that…
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Translation of custom fields on Redwood PageSummary: Hi, We have a requirement to translate SR Creation Page on Redwood. We navigated to select language preferences and tried translating the SR creation Page. What…
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Make Category field mandatory?Summary: Hi, Would it be possible to make the field "Category" mandatory for employees who raise an SR? I read on customer connect few posts telling that it's not doable… -
Is posible create milestone for category in helpdesk?Hello Community! The customer needs to create milestones by categories, Is there any way? When I create milestone it applies to everyone. Regards.
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BU in the employee/agent pageHi Team, Our requirement is, Employee or agent page should populate primary contact's BU automatically and should be hidden in the page. The instruction was given in the…