Category 235
Discussion List
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Reduce the Summary Side width in new fusion service New UISummary: Hi Team, I want to reduce the summary side and want a detail page as a expanded one without using that collapse and expand button. How can we achieve this. Cont… -
Identity upgrade pre-upgrade clarificationsWe are using federated SSO. Creating a new SP in Identity provider system: For pre upgrade tasks, when we create a new SP in corporate Identity provider, and then for up… -
List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
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How to submit the Load Interface File for Import scheduled process using Rest APII need to submit the Load Interface File for Import process using REST API. The API to submit scheduled process is https://docs.oracle.com/en/cloud/saas/applications-com… -
Migrating Custom Objects in Oracle Fusion Application ComposerWe are facing a situation with Oracle Fusion Application Composerwhere custom objects need to be available across environments. After an environment refresh or when migr…Seba s 5 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Fusion EL expression for APEX application integration unsupported nowWe are integrating the APEX application in page group so for that in sandbox structure we are having option of Destination for Web Application for Apex and earlier we we…Sukrant Kathuria 3 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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how to find index structure changes in the quarterly release notesWant to know the way to find index structure changes in the quarterly release notesDBRUN58 6 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Internal help desk request for 2- Maintenance OrganizationSummary: Dears, We have 2-Maintenance Org , and we need to raise a manitenance request only for the assets in one orgnization all users can create a request for the asse…
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How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
How to assign Multiple Technician to a Single Service Work OrderSummary: Need to assign multiple technician to a Service Work Order as multiple technician are working together to resolve the issue. Content (required): We have a scena…
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How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
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Is there a possibility to remove the slider from the page integration into Oracle Cloud Fusion?Summary: We integrate the page using Application Composer Page Integration Tool but it comes with the right slider (it's not wide to the screen). Can this be in full scr…
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Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
How can I enable SR Creation from outlook add in?Summary: Requirement is that client wants to create Service Requests from outlook. I tried to edit the page layout, but I can not enable the SR Object to appear in the a…
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how to import work orders in oracle fusion service 25DSummary: Tried to create and update work orders using Import Management in oracle fusion service 25D but getting errors while validating mapped data While updating Worko…
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Avoid update trigger from firingSummary: We have created a children object PortadosIn for Service Requests. We populate this object using REST API calls that currently take around 2 seconds per call. W…
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Hyperlink on Editable Account Field in Service Request (SR) Details TabHi , we have a requirement to provide hyperlink on an editable field in details tab.... Example... in Service Request Details tab where Account Name is editable, to have…
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Groovy Script to update SR status when a Primary Contact adds a messageSummary: In the Implementing HR Help Desk guides I found a Groovy Script to update the SR status when the Primary Contact adds a message on to the SR, I've created this …
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OTBI - Minimum Proficiency LevelHello, Please note, in our configuration, each competency in job profile has a minimum proficiency level. In OTBI Analysis, under the "Workforce Profiles - Model Profile…
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How to configure Service Request escalation prediction agent?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle could you please guide me how to get started with configuration of service request escalation prediction agent? C…Pratibha.Adhav 18 views 1 comment 0 points Most recent by Kevin Peters - CoE - CX Sales / B2B Service-Oracle Fusion Service
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Deleting SR in Help DeskSummary: Hi Folks, SR was created few months back now service request is not visible but it was there on the report of Active-SR Is there any possibility or workaround t… -
What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl…
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Redwood Service Request – Compose Email sends all SR attributes and ignores user-entered body textSummary: In Oracle Fusion Redwood Service Requests, when using the standard Compose Email action from a Service Request, the outgoing email body is automatically populat…
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Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
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How can we enable edit and delete option for internal notes and customer notes in service requests?Currently, Internal Notes and Customer Notes in Service Requests cannot be edited or deleted, which leads to outdated or incorrect information remaining in the system. I…
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I would like to know the redwood features, which going to become mandatory by 2027 in SCM areaI would like to know the redwood features, which going to become mandatory by 2027 in SCM area, this helps us to do analysis and prepare our business to get that new fea…Bala Krishna Pathakoti 7 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
As an Agent, I am unable to re-assign the request to myself or another resource in HR Help DeskHi All, There is an issue we are facing where, I login as an Agent and I see the request assigned to me. But when I try to assign the request to another person in the sa…
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Inline images from SmartText not rendered immediately in Compose → Response (SR Messages)We are implementing an automatic prefill of message body content when users open Service Request → Messages → Compose → Response (MessageTypeCd = ORA_SVC_RESPONSE). The …
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REST API for ESS Jobs In Oracle Fusion Not Returning All the columns DataSummary: As a part of our audit requirement we need to get the logs of all the ESS jobs that have errored for every hour. We have utilized the REST API below & did an PO…Preetam Patelu 33 views 3 comments 0 points Most recent by Preetam Patelu Fusion Applications Administration