Category 235
Discussion List
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Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the … -
how the scores for the agent interaction can be addedSummary How we can add scores for each interaction -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Setting up the web channelContent Hi Community Members, I would like to know about following scenario : if SR has been created manually or using any other chanel apart from web in OEC and while r… -
Goal load Post GT - HDL errorSummary Goal load Post GT - HDL errorContent Hi Team, We have completed the future dated Global transfer for few employees and now we are trying to load Goals from inact… -
Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels …
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Implementing chatSummary Understanding chat implementationContent Hello, I read the documentation of oracle engagement cloud and i dont understand how chat works. My question is to imple…User_2025-02-04-13-50-48-142 95 views 8 comments 1 point Most recent by Dinesh Sahu-172225 Fusion Service -
Can we able to get the logged in username and password dynamically through script?Summary Can we able to get the logged in username and password dynamically through script under service request object?Content Hi Team, I have registered OIC rest API in… -
Customer Data ManagementSummary OSC license automatically provides "Loqate" address data integration via scheduled process?Content Hi, OSC license automatically provides "Loqate" address data i… -
Reassign service requestSummary service request to be routed to the initial ownerContent Hi Team, I would like to reassign a service request to the initial owner who assigned to a particular gr…
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Creating/Updating 1:M related object through REST APISummary Creating/Updating 1:M related object through REST APIContent Cant we use REST API of an object say SR to create or update 1:M related object? Ex: SR is having a …
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Interaction content in Interaction history tabSummary Can we have a link or something to show the interaction content?Content Its good that in Interaction history tab under SR, ACcount, Contact we could see when and…
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Talent Review Mapping excelsheetContent Dear All Does anybody has Talent review meeting mapping sheet ? We need it for Uploading Talent review dat file. REgards Dev -
Service Requests from Social MediaSummary Is there a way that we can Integrate owned social accounts in Engagement Cloud?Content Can we integrate owned Facebook and Instagram channels to Engagement Cloud… -
Assigning chat conversation from ChatBot to the Engagement Cloud real agentContent Hi, We have a requirement where we have to showcase the chat handover from a ChatBot to the available agent from the Engagement Cloud. We have got to know that t…
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Work Order Creation - OFSCSummary Work Order CreationContent Hello Team, Need your support for creating the WO from EC. I need to know whether it is a point to point integration or via ICS. Was g…
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CX – How to Strengthen your Channel Strategy with Virtual Assistant, 27 February 2019, 9 a.m. PT - SContent Submit your questions for the CX – How to Strengthen your Channel Strategy with Virtual Assistant session to have them answered during the live event. Post your … -
We have loaded the Profile keyword metdata. can some one suggest where to check in UIContent Hi All, We have loaded the talent profile dat file which include talent profile, profilt item and Profile keyword. File loaded successfully. I can see the Talent…
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Talent Review Meeting HDL errorSummary Talent Review Meeting HDL errorContent Hi All, I am trying to load Talent Review meeting first time, it is showing that it imported successfully but for loading …
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Need TalentReviewmeeting dat file with test dataContent Hi Experts, Can someone please helpe me with dat file of talent review meeting including test data ? That will be really helpful. Best Regards Dev
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CTI in engagement cloud - ServiceSummary CTI in engagement cloud - ServiceContent Hi Team, Is there any done CTI functionality integration in engagement cloud? If yes, kindly share your experience and d…User_2025-01-31-00-30-32-814 70 views 1 comment 2 points Most recent by Melinda Uhland-Oracle Fusion Service
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We are loading talent profile data, but getting erroContent Hi All we are getting below error. no idea how to fix this, this object is not available even in dat file Below is the error . Please find the attached dat file …
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HCM Data Loader Error - "More than one primary work relationship exists for the specified person."Summary Running into an error when loading bargaining units via HDLContent Good afternoon All, I am using HDL to load "Bargaining Units" into employee records but i've r…User_2025-01-30-18-34-31-440 246 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle HCM Integrations
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Unable to edit field from Service Request contact relationshipSummary Unable to edit field from Service Request contact relationshipContent Objective: While adding contacts to a service request, we have to specify what role that co…
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Way to modify IB email processingSummary Is there a way to control the IB email processing?Content Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'UR…
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CX – Unlock the power of your contact center with Virtual Assistant, 31 January 2019, 9.am.PT - SubmContent Submit your questions for the CX – Unlock the power of your contact center with Virtual Assistant session to have them answered during the live event. Post your …
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Need to upload rating model in Performance rating model .Content Dear All, We need to create new performance rating model through HDL . can somebody please provide dat file and mapping file for uploading rating model into the …
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Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for …