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Manually Define SLA Access Level end date

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edited Sep 25, 2019 12:17PM in B2B Service 1 comment

Summary

Manually Define SLA Access Level end date

Content

Hi,

We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels with an effective end date.

From what we noticed, when the the service level agreement has a duration (term) defined, the access level granted to an organization inherits the end date.

When the access level does not have a duration, the end date of the access level on the organization is null.

Users are asking for a solution to allow them to define manually an end date, per SLA access level.

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