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Interaction content in Interaction history tab

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edited Apr 12, 2019 7:01AM in B2B Service 5 comments

Summary

Can we have a link or something to show the interaction content?

Content

Its good that in Interaction history tab under SR, ACcount, Contact we could see when and what type of interaction happened.   But can we get the interaction content?  Say if an email was sent to and fro , clicking on a link in the record will open up the actual email.

In olden releases of OSC Interactions used to have this..  Say if I was sharing an email that a message icon (mail) would be there in the interaction record and clicking on which will open up the actual email conversation.

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