Category 276
Discussion List
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Filter Text field as DropdownContent Hi Gurus, We have one text field in the custom object. While exposing a the text field in the report for the custom object, we need to choose the values similar …Mohana Gopal S-Oracle 28 views 13 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service -
Getting Clickstream data from our message baseContent Hello - We have a message base/banner on our home page of our knowledgebase site. At this time, the message that is on there has two links that we would like to …Hanna Page 16 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Want to display date format as FY16/FY17 so on, in a Report columnContent Hi All, In a report column I want to display as FY16 if Incident start date is between 01/Oct/2015 to 30/Sep/2016 and FY17 if incident start date is between 01/O…Ashwitha S-119365 12 views 4 comments 1 point Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
NetPromoter Score (NPS) - Analytics Cookbook RecipeContent NetPromoter Score (NPS) Calculating Your NPS for the Last 7 Days Author: Simon Kilgarriff Difficulty rating: (Intermediate) Target persona: Marketing/Survey Anal…Simon Kilgarriff-118560 54 views 5 comments 6 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service -
Based on date, value should display in a Report columnContent Hi All, There are two columns in a Report. One is Date column which display date in DD-MM-YYY HH:MM AM/PM format and one is Items column (will display item names…Ashwitha S-119365 30 views 2 comments 0 points Most recent by Simon Kilgarriff-118560 Reporting & Analytics for B2C Service
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lost inbound emailContent Hi friends ! We have an issue : * A client called us trhought the phone * we created an incident on Agent Desktop * The agent sent a reponse by mail to the custo…User_2025-02-03-17-27-29-599 12 views 2 comments 0 points Most recent by User_2025-02-03-17-27-29-599 Reporting & Analytics for B2C Service -
Advanced Analytics w/ BI/Data Visualization for OSvC - Analytics Cookbook RecipeContent Advanced Analytics for Oracle Service Cloud via BI/DV Accelerators The adoption of business analytics across enterprises has seen a paradigm change over the past…Kenny Tietz-23935 110 views 4 comments 4 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service -
Live Chat Stats for a TV DashboardContent Does anyone or has anyone built a live or within XX amount of mins dashboard that gives 1 line showing the total of all chat groups. I have totals by queue but c…User_2025-02-03-18-52-34-989 14 views 3 comments 0 points Most recent by User_2025-02-01-08-38-15-811 Reporting & Analytics for B2C Service
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Filtering Based on Logged In Account GroupContent Is it possible to filter rows in a report based on the signed in accounts assigned group? My first thought was to use a custom script to get the logged in user i… -
Exception Alerts to Assigned AccountContent I have 2 exceptions on an Incident report that fire when an Incident hasn't been updated in either 3+ days or 7+ days. Is there a way to send an alert to the age…User_2025-02-03-16-48-16-590 15 views 2 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Applying a Grouping to a calculated columnContent Hi All, I have created a computed column called 'Outcome' based on the values in a text field. I want to now group and count based on the computed field 'Outcome…User_2025-02-03-16-59-32-682 23 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Showing all related incidents in a reportContent Hi All We have added a incident system attribute so we can relate incidents. As its only a Parent/Child relationship and service cloud doesn't support automatic …User_2025-02-03-19-35-06-088 22 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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How to handle Custom reports in CPM?Content Hi All, Is there any way to handle custom reports in CPM? When I query with the report ID am getting only the ID, Name, Created and Updated time. How to get the …User_2025-02-03-19-33-02-045 16 views 2 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Pie Chart based on Incident SeverityContent Hi All, I have a requirement to create a report with pie chart which should be grouped based on incident Severity. i.e. if there 4 severity values 1 to 4, there …User_2025-02-03-19-24-48-785 35 views 5 comments 0 points Most recent by Hanna Abi Akl Reporting & Analytics for B2C Service
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Report on Incident where secondary contact is XContent We have a Sales Engineer who is attached to several incidents as the secondary contact and he wanting a report view of all incidents where this exists. Is this p…User_2025-02-03-17-55-26-866 18 views 7 comments 0 points Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service
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How to increase character limit from 200 for text columns in reportsContent I'm trying to run custom reports on Survey text responses and I see that the responses are truncated after 200 characters. It seems that only the displayed value…User_2025-02-03-16-37-41-587 36 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service
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Autopopulate report filtersContent Hi , Can we auto populate the report filters with workspace field values ? Attached the screenshot, where we want to have the value of filter auto populated with…User_2025-01-29-00-47-12-825 46 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Number of Incidents with ResponsesContent I've been reporting on response time and incidents with responses (response being when the initial response email is sent). We have changed our reporting methodo…User_2025-02-03-19-30-36-009 27 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Format a Custom URL as 'Friendly'Content I have a problem that I think the community can help me solve. I am not sure where it belongs. I have a field on my report, that I build a URL from. It uses a co…user3511667 31 views 5 comments 0 points Most recent by user3511667 Reporting & Analytics for B2C Service -
All incidents closed by customerContent How would I get a report of all incidents closed by the customer?User_2025-02-03-19-49-57-702 33 views 3 comments 0 points Most recent by LuukS Reporting & Analytics for B2C Service
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Knowledgebase Consumption By Interface - Analytics Cookbook RecipeContent Knowledgebase Consumption By Interface Author: Joe Landers Difficulty rating: (Basic) Target persona: VP Operations, Business Analyst, Call Center Director, Know…Joe Landers 55 views 2 comments 4 points Most recent by User_EEQVS Reporting & Analytics for B2C Service -
How to Search / Export a LogContent Hi, I am wondering whether anyone found a way to search the Log (from the Configuration - Site Configuration - Logs)? For example the Incident Rules Log can be q…User_2025-02-03-16-51-39-328 43 views 6 comments 0 points Most recent by User_2025-02-03-22-23-59-814 Reporting & Analytics for B2C Service
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Contacts DeletedContent Hi, is there any way to obtain those contacts that were deleted from the database? Is there any audith log to look for this in? RegardsUser_2025-02-03-18-08-05-360 17 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Report multiplying data after table joinContent Hi all, firstly I must explain that my knowledge of reporting is very limited so if I am asking a basic question I apologise but I am rather stuck at the moment …User_2025-02-03-22-00-16-925 23 views 1 comment 0 points Most recent by User_2025-02-03-17-57-37-588 Reporting & Analytics for B2C Service
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Answers that errorContent Hi, In Google Analytics I see error ID 1 showing up (Answer no longer available). However, I can't see what answer they were trying to access. I have looked thro…User_2025-02-01-07-03-13-295 22 views 4 comments 0 points Most recent by User_2025-02-01-07-03-13-295 Reporting & Analytics for B2C Service
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Auto Populate Values In The Incident Search reportContent Hi, Greetings, We have a requirement, in the incident workspace which searching for the child incident we need to add the name of the contact as the search crite…Srinath Srinivasan-124753 16 views 2 comments 0 points Most recent by User_2025-01-29-00-47-12-825 Reporting & Analytics for B2C Service
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Monitoring Agent Inboxes - Analytics Cookbook RecipeContent Monitoring Agent Inboxes View All Open Incidents Assigned to My Group Author: Simon Kilgarriff Difficulty rating: (Beginner) Target persona: Agent Supervisors / …Simon Kilgarriff-118560 62 views 1 comment 5 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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All vs. Any - Analytics Cookbook RecipeContent "All vs. Any" Reporting Using Multiple Joins to the Same Table to Report on Different Metrics within the Table Author: Simon Kilgarriff Difficulty rating: (Inter…Simon Kilgarriff-118560 65 views 1 comment 8 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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Average Email response time (From all incoming emails)Content Hey guys, I think I have been going through most topics regarding this topic. However, I am still struggling to find an answer. What I am looing for is: Average …User_2025-02-03-17-17-46-546 34 views 2 comments 0 points Most recent by User_2025-02-03-17-17-46-546 Reporting & Analytics for B2C Service
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Format Functionality to Export Option of ReportsContent Can't we edit the format section of the Reports when Exported. Usually the font size is low in the Exported Reports. or Can we have any other functionality to in…