Category 691
Discussion List
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HR Help desk / SLA can be set to automatically to each requestcan add each category with deferent SLA ? -
How to set auto response for informatory SRs ?Summary: How to set auto response for informatory SRs ? Content (please ensure you mask any confidential information): Version (include the version you are using, if app…
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How can I get the locked/unlocked status of a user by REST API?Summary: How can I get the locked/unlocked status of a user by REST API? Content (required): How can I get a user's locked/unlocked status by using the REST API? We need… -
HRHD - Update Primary Point of contact for Closed SRsSummary: After Global Transfer no visibility for Old BU SRs Content (please ensure you mask any confidential information): Dear Team We have a requirement in HR Helpdesk… -
Did you miss a Help Desk event on Cloud Customer Connect in 2023?The Help Desk Team wants to thank each and every one of you that attended our Cloud Customer Connect events in 2023! And if you missed one our webcasts this year, here’s… -
Service Request Audit History ReportingHi all, I was wondering if anyone had a report or knew of a way to report on the audit history of Service Requests. We've been asked to build a report based on SLA's for…
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How to create an employee as a resourceSummary: Please provide guidance on how to create an employee as a Resource. We are currently live with HCM, and are now implementing HR Help Desk, I have assigned the e… -
Can we add non agent as resources for HR Help Desk Action Plan?Hi All, Does anyone know how we can add non hr help desk agent as resource for HR Help Desk action plan? I have tried adding employee as resources in "Manage Resources" …
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Hide one of the most browsed articles in HR Help Desk?Summary: Hi all, Is it possible to remove from the most browsed articles one of them? E.g. in the below example/print screen the client needs to remove the circled one a… -
How to restrict Hr Helpdesk tickets to be edited once its created?Summary: We want to restrict any editing in the "Subject" and "problem description/Service request details" fields by the user or the agent that means no one should be a…
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Need information on HR Help Desk RolesSummary: Hi All, I am trying to setup HR Help desk but not able to configure/find required roles as not much information is available. I am able to see internal help des…
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How do you translate a knowledge article?Summary: I am unable to translate knowledge articles and unsure why. I see it is possible on Oracle Help Center but, I do not have the "Translate" dropdown under actions…
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How do we make it so that the manager cannot send the assessment until the participantshaverespondedSummary: In the 360° evaluation, the employee performs a self-assessment. And selects its participants When the manager performs the evaluation and sends The evaluation …
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For how long a service request remain in the system?Summary: Hi. I did not set up the sheduled process that delete the Service request after tot. days. Here my question, for how long I will have access to a service reques…
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Using Case Management to manage bulk retrenchmentsSummary: We are implementing HR Help Desk with Case Management and are wondering if anyone is using case management to manage and track retrenchments. For multiple retre…
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Where do I check updates history of ESS jobsSummary: Where do I check updates history of ESS jobs Content (required): I would like to manage releases (a history list of updates). I am particularly ineterested in v…
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How long can a help desk service request remain in the system?Summary: hello, if I do not set the ORA_SVC_DELETE_CLOSED_SR_ENABLED profile option that allows the automatic deletion of a SR that has been closed for at least the numb…
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Is it possible to expose assignment DFF info on the HR Help Desk spotlight region?Summary: Is it possible to expose assignment DFF info on the HR Help Desk spotlight region? I understand that you can expose OOTB assignment attributes of the employee o…Joanna Romero-Oracle 21 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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HR Helpdesk Request Migration from legacy applicationSummary: Questions & best practice around HR Helpdesk Request Migration from legacy application Content (required): Hi Team We have got a requirement to migrate In progr… -
How to route service request raised by user to the agent of the user's business unit?Hi, We have a requirement where the customer needs to automatically route the service request to the agent that belongs to the concerned user's business unit or legal em… -
HRHD - Groovy Script for Add Contact in Help Desk TicketSummary: HRHD - Groovy Script for Add Contact in Help Desk Ticket Content (please ensure you mask any confidential information): Hi All, If anyone has worked on groovy s…
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How can I disable the Out of the box email - Milestone notifications?Summary: Hi, I have enable the milestone notifications for HR helpdesk service request. I am additionally receiving the 'OUT OF THE BOX EMAIL - First Response Metric exp…
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Assistance for Classic to Next Gen HR helpdeskSummary: We have Classic HR helpdesk enabled from Service offering ,However for Next Gen we have to enable it from HR Helpdesk offerening. Can anyone please confirm once… -
Change management in HR HelpdeskHai Team, Do we have any option to enable change management in HR Helpdesk? currently we can create the service requests which is a type of incident but Do we have any o…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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New Help Desk Request Created Number should come on top of the screen, and in a different color..Summary: New Help Desk Request Created Number should come on top/ mid of the screen, slightly bigger font size, and in a different color. Currently its appearing at the …
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Redwood - HR Help Desk - Link to HR Helpdesk request in an email notification - version 23ASummary: We are using Redwood Next Generation HR Helpdesk. We have a requirement to embed a link against the Helpdesk Request number in the email notification which is s…
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When 'High Severity' Request is Reassigned/Assigned Notification - HR Help Desk Groovy - HRHDSummary: We have the below requirement: i) Agent should receive HRHD Notification only when 'High Severity' Request is Reassigned from one agent to another. ii) Agent sh…
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VBS Field Templates do not hold or save value across layouts - Next Gen Help DeskSummary: We are currently testing Next Gen Help Desk functionality and have noticed that the Field Templates created in VBS and applied to custom fields made in App Comp…