HR Help Desk
Discussion List
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Redwood - HR HelpDesk Resource Manager, Resource Teams, Resource Hierarchy, Resource OrganisationSummary: Hi All, Is there any documentation on Resource Organisations, Resource Hierarchy, Resource Manager and Resource Teams. I am unable to find sufficient informatio… -
How we can add custom field in Help Desk main landing pageSummary: How we can add custom field in Help Desk main landing page have added some custom fields through application composer. Now, i want to add those custom fields in…
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Why are not all categories available in Create HCM-FAQ?Summary: When we wanted to select a category we realized that not all of them are there and we want to know if we need a process or what we need to do to get the categor…
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Redwood -HR Helpdesk - Prevent an External Contact from creating a requestSummary: Hi Is it possible to prevent external contacts from creating a request when they email the mailbox where requests are created from. Content (required): For exam…
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What is Partner Management in Oracle Fusion?What is Partner Management in Oracle Fusion? And how it is related to HR Helpdesk?
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Security Views for Disciplinary and Grievances reportSummary: Security Views for Disciplinary and Grievances report Content (required): Hi All, Is there any secured views available for disciplinary and grievances report? I…
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Reschedule Elastic Search PublishSummary: Reschedule oder Cancle Elastic Search Publish Content (required): I have a question about Elastic Search Publish and I hope you can help me! The user who create… -
How can we do the changes on HelpDesk Landing Page UI?Summary: How can we do the changes on HelpDesk Landing Page UI? Content (required): We are trying to do changes on the HelpDesk Landing Page like Adding Creation Date an… -
Redwood - HR Helpdesk23C - Knowledge CategoriesSummary: Hi Where can I find any documentation on setting knowledge article categories? Thanks Martina Content (required): Version (include the version you are using, if…
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Is it possible to include third party employees as agents/resources in HR Helpdesk?Currently in HR Helpdesk we can include only employee or contingent workers as resources/agents. Is it possible to include third party employees as agents/resources in H…
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Redwood - HR Helpdesk - Email Profile OptionSummary: Hi I need to draw on your expertise. We are currently on version 23C of Redwood HR Helpdesk of a new implementation. The profile option SVC_OUTBOUND_EMAIL_FROM …
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Is there any document which highlights the difference between HR Help Desk Classic and RedwoodSummary: Is there any document which highlights the difference between HR Help Desk Classic and HR Help Desk Redwood (NextGen) Content (required): I am looking for some …
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Agents can manage and modify only THEIR OWN Service Requests?Summary: 1) Would it be possible that Agents can manage and modify only their own assigned Service Requests? 2) Is point 1) doable if Agents are able (and have the role)… -
Inbound Email ImplementationI have a question on Inbound Email Implementation. We have followed up below steps, New EMail channel created with strip Code, all the profile values are set up based on… -
Is there a possibility to mass update a Helpdesk request?Hello all, I am wondering if there is a way to mass update a Helpdesk request in the Next Gen Oracle HR-Helpdesk in 23B release. I am looking for the ability to mass ass…
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Agents are not assigned to the HR Help Desk Request automaticallySummary: Agents are not assigned to the HR Help Desk Request automatically Content (required): Agents are not assigned to the HR Help Desk Request automatically even aft… -
Internal vs Miscellaneous attachment in HR HelpdeskSummary: Internal vs Miscellaneous attachment in HR Helpdesk Content (required): What is the difference between Internal vs Miscellaneous attachment in HR Helpdesk? Vers…
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Can we remove the Create Article button without removing other user permissions?Summary: Can we remove the Create Article button without removing other user permissions? Content (required): Hello, our client wants to allow some users to manage the a…
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Some users are not able to see custom content type article in Knowledge AuthoringSummary: Some users are not able to see custom content type article in Knowledge Authoring Classic Content (required): Hello, our knowledge author users are not able to …
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Redwood Next Gen Human Resources Help Desk RolesSummary: Hi Experts, I need some advice. I have copied the Next Gen Human Resources Help Desk Roles for Agent, User, Manager and Administrator. The only role that allows…
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Non worker as knowledge authorSummary: I am not able to search non worker under knowledge user. I want the user to be able to create knowledge articles. I was able to search non worker and add them u… -
How to create categories which will be accessible only to the HR.Summary: Create categories which will be accessible only to the HR and restricted to the employees. Content (required): There is a client requirement to create several c…
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Nexgen helpdesk : Add video on employee landing page - my helpHi, Is there a way we can include a video on the my help landing page for employees ? The video should be placed somewhere on top of the page. I just want to know the fe…
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ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the ButtonSummary: ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the Button Content (required): Hello, Is there a way to customize the Company…
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How do I generate a report that lists all of our Knowledgebase articles?Summary: List of all knowledgebase articles in excel format Content (required): I need a way to pull a list or report of all of our knowledgebase articles, the version, …
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Suppress Attachment Category in Next Gen HR Help DeskSummary: Currently, I could see three attachment category displayed while creating a service request. My client requested to suppress all the attachment category and add…