Redwood
Discussion List
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Generative AI - Knowledge ArticleAI in CX B2B Service. We have a requirement to show AI features in CX B2B Knowledge Article. When we attach knowledge article in Service Request, AI creates response dra… -
24B - Redwood Bug - Career Development sections not appearing on redwoodSummary: We are doing a fresh implementation and are currently on 24B. We are following Oracle recommendation to use Redwood all the way. After enabling Redwood profile …
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24B Redwood - Manage participant feedbackSummary: Content (please ensure you mask any confidential information): Hi, In the process flow, I have enabled participant feedback. They will have a separate questionn…
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When will the option to add Guided Journeys on Performance Documents become available?Summary: When will the option to add Guided Journeys on Performance Documents become available? Content (please ensure you mask any confidential information): Version (i… -
Person Spotlight PreferencesSummary: When preferred columns are selected on the Person Spotlight screen (shown in the screenshot) the changes don't "stick" through login sessions. When users log ou…Kaici Skay - Systems Support Analyst 1 view 1 comment 0 points Most recent by Mihaela Cojocariu-Oracle Human Capital Management
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Can we embed BI report in Employment Info Redwood pageSummary: Can we embed BI report in Employment Info Redwood page Content (required): We've created a new application extension(new AppUI) using VB Studio , to invoke a BI…
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how to enable Oralce Learn for ESS and MSShow to enable Oralce Learn for ESS and MSS
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Case Management Fields in redwood UISummary: We have 3 categories of Case management. And we have around 60 Date fields to be created but when we tried creating under Application Composer > Standard Object…
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Is it possible to set an EL expression or fx for fields in Skills and Qualification via VBStudio?Summary: I need to set a field under skills and qualifications and set a business rule with an EL expression or similar, The example requirement is, if I have the role o…
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How to hide availability icon?On the helpdesk list page, I see an icon which I would like to disable. Is there a way to hide this please? I believe this is for showing availability (not exactly sure)… -
Not able to view performance tab in below screenshotSummary: Not able to view performance tab in below screenshot Content (please ensure you mask any confidential information): Version (include the version you are using, …Narendar Rao Naineni 1 view 1 comment 0 points Most recent by InaNotra-Oracle Performance Management
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Redwood Profile Option HR Help Desk CategoriesWhat is the profile option to disable HR Helpdesk Categories? We're not using Redwood Helpdesk yet and are finding several issues with this Redwood view and would like t…
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Next Gen Employee able to edit Primary contact and select any employee for requestSummary: Next Gen Employee able to edit Primary contact and select any employee - should only be able to select direct reports I have added only Next Gen Human user help… -
What role or privilege allows me to see all service requests?Summary: Hi, I need to give a help desk agent the role that allows him to see all the sr's present Which role or privilege allows me to see all the service requests that…
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What is the system logic behind the ordering of SRs?Summary: What is the system logic behind the ordering of SRs? Filters are not to considered.
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Error in Performance Overview screenItem 1 - screen with 2024 filter bringing data from 2023 When searching for an Employee in the database, all previous information appears regardless of the Cycle selecte… -
Please indicate approximate time of Redwood support as 3 months, 6 months, or greater than 6 months.Summary: Please indicate approximate time of Redwood support as 3 months, 6 months, or greater than 6 months. Content (please ensure you mask any confidential informatio…
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Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act… -
Redwood - How default field value on create in Service Request?Summary: Hi @Edson Junior, Oracle, On Service request page we have Customer Type. For this field we want default value as PARTICULARIES. we tried to give default value f…Pratibha AdhavLTIMindtree 41 views 1 comment 1 point Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Unable to hide Add contacts and Add team while creating CaseHi Team, We have a requirement to hide add contacts and add team members while creating case on redwood UI. From VBS there is no option to hide these 2 sections can you …
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Redwood Location Page - Information Inconsistencies & Page PerformanceVersion (include the version you are using, if applicable): Oracle Fusion Cloud Applications - 24A (11.13.24.01.0) Summary: User Experience with Redwood Location Update …Piyush Patel - Cloud HCM 120 views 2 comments 2 points Most recent by Piyush Patel - Cloud HCM Human Capital Management -
Possible workaround for Goals centerHello experts, business requires a specific role that it should not be able to add performance goals. Is it possible to hide this functionality completely now that we ar…Maria Cristina L. San Jose 1 view 2 comments 1 point Most recent by Maria Cristina L. San Jose Performance Management
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Access to Skills & Qualifications for the matrix managerSummary: Hello, Is it possible to give the matrix manager access to an employee's Skills & Qualifications section? And if possible, allow him to feed it? Thanks in advan…
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How to disable or remove cancel work order button from OFSC work order screen? ( redwood)Summary: How can we disable or remove the "Cancel Work Order" button from the OFSC work order screen in Fusion Service Redwood? Alternatively, is it possible to remove t…
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Redwood Deployment TimingWe're in the middle of transitioning all our pages across to Redwood, Performance being one of them. Are there are timing considerations that we need to take into accoun… -
Redwood - EFF : Additonal Person InfoSummary: Content (please ensure you mask any confidential information): Hi, I have enabled EFF which has multiple fields. I see 2 challenges : While adding the plus icon…
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How to restrict a Line Manager from creating journeysSummary: We are on 24B We have enabled redwood on most of the pages. We noticed with the seeded line manager role - the Line Manager can create and assign journeys both.…