Discussion List
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Request Denied message: use incoming mailbox instead of default mailbox?Summary: Can the incoming mailbox be used for Assistence Request Denied messages instead of the default mailbox Content (required): When a person on BCC responds to an i… -
See Specific Sender BlocksSummary: Is there a way to see which email domains or contact accounts resulted in Sender Blocks? Content (required): In Mailings, on the Results tab, there is a Mailing…User_2025-03-07-01-32-42-212 51 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Communication Channels -
Notification emails are not sent when a person is flagged in Oracle social chat conversations.Summary: Notification emails are not sent when a person is flagged in Oracle social chat conversations. Content (required): Version (include the version you are using, i…Janitha Perera 21 views 1 comment 0 points Most recent by Megan Akins-Support-Oracle Communication Channels
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Message Template for "on create" is being sent when a message is updatedSummary: I have two separate message workflows, Create and Update, and the creation template is being sent when an SR is created AND when it is updated. System is not se…
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How to set default value to the "receiveEmail" attribute of the user profile with SSO SAML loginSummary: Hello. We need to know how to change the default value of the "receiveEmail" attribute of the user profile when it is created. We need to consider that currentl…
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Someone uses the discount value in the email?Summary: I noticed that the discount amount is equal to zero Content (required): We apply a promotion on the first purchase, but in the email the value of the ${data.dis… -
Incident not created through EmailContent (required): When user sends email from a particular email address, Service cloud is not creating Incident. We checked in the "Incoming Email Filter" report and f…Padma Varadarajan 41 views 6 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle Communication Channels
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New Contact Registration email notifications not workingSummary: If a new contact registers from storefront for a particular account, then contacts with the administrator / delegated admin role of that particular account shou…Sriguna Sivakumar 31 views 3 comments 0 points Most recent by Arisa Petersen-Support-Oracle Commerce
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New Contact Registration email notifications not workingSummary: If a new contact registers from storefront for a particular account, then contacts with the administrator / delegated admin role of that particular account shou…
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Feature Friday - Forward and Track Incident Internal ResponsesSummary: Incident can be forwarded to the peer(s) using the Forward functionality (sent as email) and responses can be tracked in the Incident threads. Any response to t…Premkumar Sabarinathan-Oracle 152 views 0 comments 3 points Started by Premkumar Sabarinathan-Oracle Communication Channels -
Linking Incidents with Similar SubjectContent (required): Hi All, We are receiving the following request from our Customers. When customer send an email to OSvC and this email thread has continuous ongoing c…Padma Varadarajan 31 views 11 comments 0 points Most recent by Padma Varadarajan Communication Channels
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Is there a way to configure email send times?Summary Set a window for emails to be sentContent We have a client that would like emails sent only during a specific time period (e.g. 8:00 to 18:00 hrs) even though ag…Nancy Franchino 32 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Communication Channels -
How to trigger 'Account Activated' emails?Summary: Need clarification of how to trigger 'Account Activated' Emails? When a new account was approved, or the contract for an account was changed/added. This email d…
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Email not creating IncidentContent (required): Hi, When we send multiple emails from the same sender to the same mailbox continuously. After some time the Incident creation stops and there is no r…
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Can we configure 50+ Service mailboxes for inbound emailSummary: We have 50+ line of business, hence would like to create 50+ mail boxes for the creation of incidents via inbound email functionality. Content (required): Can w…
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Archiving/Publishing Mailings to WebSummary: client potentially wants publish past email blasts to a web page for customers. Content (required): We're exploring an efficient way to publish certain previous…User_2025-03-07-01-32-42-212 31 views 0 comments 0 points Started by User_2025-03-07-01-32-42-212 Communication Channels
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Supplemental Technical Resource Guide for Oracle Commerce Cloud - July 2020Content The Oracle CX Commerce product team supplements our official documentation and Oracle University curriculum with technical content and materials that we believe … -
Create Multiple Incidents When Multiple Mailboxes EmailedContent Due to the complexity of our support center we have instances where multiple Oracle mailboxes are CCed on an email, but the email is only routed to one queue and… -
How to Implement Back in Stock NotificationsSummary Updated version with the new Item Back in Stock WebhookContent Back in Stock Notifications allow merchants to use a custom widget to add a “Notify Me” link on a …
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Unable to trigger B2B Emails via approval flowSummary Unable to to trigger b2b emails from templates for some admin profilesContent Hi all, We have enabled email notifications in the email settings section on the be… -
Email Notification IssueSummary Email Notifications not TriggeringContent Email Notifications are not triggering even after setting up in the Email Settings. Email templates for Forgot Password…
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Email content mapping with the Service RequestSummary Anyone can help in providing me with an answer on how to configure the system to map the email content into a service request?Content Hello everyone, I am trying…User_2025-02-04-11-03-51-524 58 views 3 comments 0 points Most recent by Jenny Rose Vinarao-198885 Communication Channels -
Email notifiation is not triggeringSummary Example: when we try to reset password of a user, the notification process is not happening.Content When agent or shopper reset a user password no email is trigg…
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Important Deadline: Sender Email Addresses Must Be Valid for Your Oracle CX Commerce Sites by June 1Summary June 1, 2020 is the deadline for ensuring any sender email addresses being used as part of Oracle CX Commerce are valid. Failure to have valid sender email addre… -
Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…User_2025-02-05-17-02-08-659 34 views 0 comments 1 point Most recent by User_2025-02-05-17-02-08-659 Communication Channels
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Important Notice: Sender Email Addresses Must Be Valid for Your Oracle CX Commerce SitesSummary Why it is critical for your sender email addresses to be valid and how to update them in CX Commerce.Content It is critical that any sender email addresses you a…
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Inline image security with forwarded emailsSummary How to secure inline imagesContent We've had this come up as a potential issue with one of our customers. They're often sent sensitive data as inline images in a…
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See individual emailsSummary How do I see individual emails that have bounced back to OSvCContent Hello, How do I find emails that have bounced back to OSvC from a mailing? I can see how man…User_2025-10-31-01-08-51-703 47 views 4 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Communication Channels
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Gmail Question Mark icon for email address forwarded to default Oracle addressSummary can I make the question mark not show up in gmail when the email address we are using forwards to OracleContent I have set up an outlook mailbox that forwards ov…
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Making standard text read-onlySummary Making standard text read-onlyContent Hello, We've been asked by some of our customers if its possible for an agent using OSvC to add standard text to an inciden…