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Create Multiple Incidents When Multiple Mailboxes Emailed

Accepted answer
edited Jul 6, 2021 10:04PM in Communication Channels 2 comments


Due to the complexity of our support center we have instances where multiple Oracle mailboxes are CCed on an email, but the email is only routed to one queue and never makes it into the other. Is there a way to configure rules so that an incident is created in each queue/mailbox that is on an email?

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