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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Order Management
Order Management
Discussion List
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Learn More: Redwood in Oracle Fusion Cloud Order Management and Inventory ManagementLearn more on Streamlining the Fulfillment Journey through Redwood in Oracle Fusion Cloud Order Management and Inventory Management Watch this session to learn about the… -
New Year, New Insights: SCM – Redwood Order Management Office HoursWe’re excited to announce the second edition of SCM – Redwood Office Hours: Order Management, ringing in the new year and continuing our commitment to supporting your su… -
Order Numbering - Do's and Dont'sSummary: Learn how to configure order numbering to use the numbers from external systems when importing or integrating through webservices. How are orders in the UI sequ… -
Submit your questions for the Sept 11, 2025 Order Management Redwood Office Hour EventOur first office hour for hours for Order Management Redwood will take place on Thurs, Sept 11 at 8 am Pacific Time. This event "SCM – Redwood Office Hours: Order Manage…
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Training ReplaysQuick access to all the Configurator Modeling Customer Connect Training Replays Watch these replays to get more information about implementing your products. You can wat… -
Redwood: Diagnose Scheduling Delays in Order Promising is getting released in 26BSummary: Redwood: Diagnose Scheduling Delays in Order Promising is getting released in 26B Content (please ensure you mask any confidential information): New feature Red…
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Why sales order line numbers are resequencing automatically while copying sales order?Summary: During the process of copying sales orders, line numbers are being resequenced, causing them to be out of order from the original. This issue makes it difficult…
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Sales order Quantity revision has to go to credit check hold but is stuck with credit Review pendingSummary: Client requirement is sales order is released from credit check hold, after that they may revise the quantity, then the expectation is order should again go on …
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Sales Order uploaded through FBDI but it's not showing in manage shipment linesSummary: I have uploaded Sales Order through FBDI but it's not showing in manage shipment lines. There's no error in the file Content (please ensure you mask any confide…
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Issue with Purchase Order to Sales Order Convertor AgentRegarding Purchase order to sales order convertor Agent please suggest a format in which we can upload. we tried to upload the PDF in multiple ways, but we are getting e…
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How to restrict Applying HOLD in a Draft orderSummary: The requirement is to restrict user from applying HOLD in Draft status for a sales order. This causes the Order line stuck in "Not started" which got unnoticed …
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Non Shippable lines are showing "Low on Inventory Available =0" message in "On Hand" Column.Summary: When Non-Shippable line is added on the SO then "On Hand" column is showing "Low on Inventory Available =0" message. This is confusing to the user. Can we show …
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Getting error in Back to Back ProcessSummary: The supply request failed because Global Order Promising didn't create a supply recommendation. For details about how to fix this problem, see the Troubleshoot …
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UOM not defaulting while creating SO line in RedwoodSummary: Hi, While creating a Sales Orders in Redwood UI I get an error at line level that UOM does not get defaulted and cannot be selected from LOV. It does not happen… -
Tax is applied on Sales Order for Tax Exempt Customer25A Customer Site is Tax Exempt but on Sales Order the tax is calculated. If the SO is invoiced (post shipment and autoinvoice), the invoice has 0 tax (tax exemption app…
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changes in the item structure not synch to the existing open sale ordersSummary: There are some changes to the item structure in the PIM. How to make sure existing orders are not effected by these changes. Content (please ensure you mask any…
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'Orchestration Process Number' field at order line level with all new Redwood UI (OM)Hi Team, With the All-new Redwood UI for order management, we are unable to see the 'Orchestration Process Number' field at order line level. We wanted to know if there'…
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Ship to address override in header is not refecting to lines ship to addressSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Query Regarding Customer Asset End Date Behavior in Maintenance AssetSummary: We have observed that in the Maintenance Asset, whenever the customer is removed, the Customer Asset End Date gets auto-populated by the system. We would like t…
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Order Revision error for a Source SO -primaryflag attribute is True in source payloadIssue: A Sales Order from a different Source System and Order in Fusion created successfully, however when trying to create a revision of SO in fusion, it hits with the … -
How to mass update multiple Sales Order EFF attributes through UISummary: How to mass update multiple Sales Order EFF attributes through UI Content (please ensure you mask any confidential information): We are looking for a capability…
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Order Management integration with EBS ARFor certain rebate items we need to use the Bill Only flow but the AR Credit Memo/Invoice should be created in EBS AR. Using Bill Only orchestration, data is inserted in…
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Not able to update orders after Create billing line request started -- (SR 3-33599370251)Please find the sequences of steps we are following currently, --> Create quote in CPQ and submit for order creation. --> Through Mulesoft order has been created in OM f…
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How to use sales order line EFF attribute in Accounting ruleRequirement is to use Sales order line EFF attribute in Cost Accounting-Account rule. The attribute is not available in Source of Account rule.
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How to populate Coverage and Covered Items in SourceOrderImport FBDI Template?Summary: How to populate Coverage and Covered Items in SourceOrderImport FBDI Template with Pricing Freeze = Y; Tax Freeze = N Error message: "ERROR, LINE, 3, 3, The dur…
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Unable to cancel SO lineSummary: We are getting the below error when trying to split line. Order management rejected the revision because the request to apply a hold on order line 2 failed for …
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Work Order is not creating in B2B Make sales orderSummary:We created the b2b sales order and supply order also created but while checking the work order number it is showing the following error. Error: You must provide …
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Primary ship to site is not defaulting in sales orderSummary: Primary ship to site is not defaulting in sales order 1.When we create sales order why the Ship-to Address is not defaulting the primary ship to address, we hav…
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how to use user based currency conversion rate in oracle fusion in sales order.Summary: In my project, client wants to give the currency conversion rate and based on that input sales order price should get calculated. We are creating these orders v…
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Can we default order type or line type for sales order using transformation rule?Summary: We have a scenario to convert transfer orders to sales order. Can we default some order type or line type based on any transformation rule without any extension…
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RMA Created with Positive Amount Instead of Negative – AR Interface ErrorWe encountered an issue while creating an RMA in Oracle Fusion Order Management, manually override the defaulted item amount but forgot to apply the negative sign. As a …
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API to get the Estimated shipping date before submitting the Sales OrderSummary: Hello, We have a requirement to capture the estimated shipping date right before submitting/creating the Sales Order. We would already have all the details requ…
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Issue while creating Sales Order with subscription items through FBDI, having Freeze flag as 'Y'Summary: We have to create Sales Order through FBDI file, for subscription enabled item. i.e. subscription contract dates are required to create the order. We are able t…
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Redwood OM Extensions Vs Pre Transform RulesSummary: Redwood OM Extensions Vs Pre Transform Rules we have a requirement to move all the pre transform rules which we have in classic UI we are planning to roll out r…
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GOP Fails to generate supply request: Back to BackSummary: We derive our fulfillment warehouse using the customer/customer site. We also need to use Back-To-Back processing to Buy From a Supplier for items we don't usua…