Best Of
Re: How do I close or mark done multiple pick tasks?
It appears that in 26.1, NetSuite is enhancing the WMS with a new feature called "Mark Picks Done", which hopefully will allow us to clear the tasks without deleting the manually created Item Fulfillments!
Re: Why we receive the "Tax Schedule" field accessing issue while creating the noninventory resale item?
Hi @User_EE97Z, we’re pleased to have you with us today, and thank you for contributing to the NetSuite Support Community!
Greetings, everyone! We have a fellow member in need of assistance. Please feel free to share your expertise and insights to support them. Your input is greatly appreciated.
Re: Limitation in Budget View: Multi-Year Comparison Impossible
Hi User_8LGY2
The capability to compare multiple budget categories within the standard Budget reports is currently logged as Enhancement #143339. Since your budget categories are tied to specific accounting periods and your requirement involves comparing categories across different periods, it may be necessary to leverage Workbooks to achieve the desired comparison.
Hope this helps.
Re: NetSuite slow and hanging in Chrome
Hi Angela
No, the users don't clear their cache regularly. The problem is also that when they do clear the cache, they start having issues with Netsuite very soon again, so that is definitely not a permanent solution. The other thing is that the issue appears to be isolated to Google Chrome only, as none of the users using Edge have had any issues.
It looks like even though both Chrome and Edge are built on the Chromium project, they handle caching differently, which is causing issues with Netsuite in Chrome but not Edge.
I have turned the Page pre-load and Graphics accelerations setting in Chrome on a few users devices to see if that makes a difference
Re: How can I display the open invoices that make up the amounts in the footer of the Customer Statement
In my output it shows the Balance Forward line but no open invoices. I guess there are no open invoices for that customer. Thanks for your reply.
Re: Blanket Purchase Orders vs Standard POs for “amount-known / invoice-count-unknown” spend
Hi @JDov,
Thank you for posting here in the NetSuite Support Community!
Hello everyone! One of our fellow members could use a hand. Please feel free to join this thread and share your knowledge, ideas, or tips. Your contributions are always valued and truly appreciated!
Netsuite Connector Deprecated API calls - fix coming?
I have received this very concerning email from Amazon stating that Netsuite is using depreciated API calls and that our Amazon sync will break if the API is not updated by the 27th March.
Has anyone else received this email and do we know if the Netsuite team are going to fix this issue? here is a copy of the email I have received that states that my connection has been identified as using the depreciated calls:—-
You are receiving this email because you currently use some or all of the Orders API v0 operations listed below. We want to notify you that the following 6 operations are deprecated, and will be removed on 3/27/2027. If you haven't already done so, we kindly request that you migrate to the Orders API v2026-01-01 to avoid any disruption in service.
The operations that will be removed are:
- getOrders
- getOrder
- getOrderBuyerInfo
- getOrderAddress
- getOrderItems
- getOrderItemsBuyerInfo
Please note that calls to these Orders API v0 operations will fail starting on 3/27/2027.
The new Orders API v2026-01-01 offers significant improvements including the ability to fetch all order information in a single API request, simplify integration with fewer endpoints, achieve selective data fetching using includedData parameters, fetch package information such as tracking information for FBM orders, and skip the Token API with a simplified PII access model.
For more information on how to migrate your workflows, please refer to our migration guide.
If you need assistance, don't hesitate to reach out to our Developer Support team.
Selling Partner API Services Team
AI in NetSuite | Configuring AI Preferences in NetSuite
NetSuite's generative AI capabilities can significantly enhance your business processes. As an Administrator, you have the ability to configure AI preferences at the company level, ensuring that these features align with your organization's needs. This guide will walk you through setting up AI preferences in NetSuite.
Accessing AI Preferences
To configure AI settings:
- Navigate to Setup > Company > AI.
- Select AI Preferences.
This will open the AI Preferences page, where you can manage various AI settings.
Settings
On the Settings tab, you can configure general AI settings:
- Allow system to log LLM requests and responses for debugging purposes: Enable this option to log Large Language Model (LLM) requests and responses, aiding in debugging.
- Use OCI configuration to get unlimited usage: Check this box to input your Oracle Cloud Infrastructure (OCI) credentials, allowing unlimited usage of AI features.
- After entering the OCI configuration, click Save.
- If the configuration is correct, NetSuite will utilize your Oracle Cloud account for AI features.
- To revert to the free limited monthly usage, uncheck the box and click Save.
Text Enhance
The Text Enhance tab allows you to manage the Text Enhance feature:
- Enable Text Enhance: Toggle this to activate or deactivate Text Enhance, which assists in entering information in supported text fields.
- Enable Text Enhance for external roles: Control Text Enhance availability for external users. By default, it's disabled for external roles.
- Use OCI credentials for Text Enhance: Opt to use your OCI credentials for Text Enhance. Ensure the OCI configuration is set up on the Settings tab before enabling this.
- To stop using OCI credentials, uncheck the box and click Save.
A table below these options display monthly usage limits and actual usage for Text Enhance.
Text Enhance Translations
Manage translation features under the Text Enhance Translations tab:
- Enable Translations: Activate or deactivate the translation option in Text Enhance menus.
- Enable Translations for external roles: Control translation feature availability for external users. By default, it's disabled for external roles.
- Translation Languages: Select target languages for Text Enhance Translations. Enabled languages appear in the Translate to submenu.
Prompt Studio
The Prompt Studio tab lets you manage prompts and actions:
- Use OCI credentials for Prompt Studio: Choose to use your OCI credentials for Prompt Studio. Ensure the OCI configuration is set up on the Settings tab before enabling this.
- To stop using OCI credentials, uncheck the box and click Save.
A table below the option displays monthly usage limits and actual usage for Prompt Studio.
SuiteScript
Configure AI settings for SuiteScript under the SuiteScript tab:
- Use OCI credentials for SuiteScript: Opt to use your OCI credentials for SuiteScript. Ensure the OCI configuration is set up on the Settings tab before enabling this.
- To stop using OCI credentials, uncheck the box and click Save.
A table below the option displays monthly usage limits and actual usage for SuiteScript.
Note: You can override the OCI credentials stored in NetSuite for SuiteScript by using the ociConfig object in your SuiteScript code.
By properly configuring these AI preferences, you can tailor NetSuite's generative AI features to best suit your organization's requirements.
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Stay tuned for upcoming articles in this series, where we'll delve deeper into NetSuite's AI features, offering practical tips and best practices to help you maximize their potential.
We encourage you to share your experiences, ask questions, and engage with fellow community members. Your insights can help others on their journey to leveraging AI within NetSuite!
Subsidiary-Wise Trial Balance in NetSuite
1. Background
NetSuite’s standard Trial Balance (TB) report does not currently support subsidiary-wise segmentation, which is a common reporting requirement in OneWorld environments. This limitation is tracked under Enhancement #174031.
To address this reporting gap, we implemented a workaround by customizing the Balance Sheet report to replicate the Total view of the Trial Balance for individual subsidiaries.
2. Approach Overview
The customized report uses the Balance Sheet structure but is redesigned to behave like a Trial Balance. This is achieved by:
- Clearing all layout rows
- Adding a Financial Section containing all accounts
- Applying specific display settings
- Filtering by Subsidiary to produce subsidiary-wise outputs
While this approach replicates the Total view of TB, it cannot reproduce the Debit/Credit split, which remains a limitation.
3. Customization Steps
3.1 Base Report
We begin by customizing the Balance Sheet report.
3.2 Layout Changes
- All pre-existing layout rows are removed.
- A Financial Section is added that includes all account types (Assets, Liabilities, Equity, Income, and Expenses).
3.3 Display Settings
- Display Row → Unchecked
Ensures only accounts with balances appear. - Reverse Sign → Checked
Aligns the sign conventions with the Trial Balance totals.
6. Data Validation
The balances produced by the custom report were cross-verified with the Standard Trial Balance to ensure accuracy.
This included checking:
- Accounting period
- Subsidiary context
- Consolidated vs non-consolidated view
- Include/Exclude Children
- Currency settings
7. Known Limitations
- Debit/Credit columns cannot be reproduced in this method.
- The approach mimics the Trial Balance only in terms of ending balances (Total view).
8. Summary
Although NetSuite’s standard Trial Balance report does not support subsidiary-level segmentation, the customization of the Balance Sheet report provides an effective alternative. With the right layout, filters, and display options, the subsidiary-wise Trial Balance totals can be reliably reproduced to meet business reporting needs, with the exception of the Debit/Credit view.
Re: Subsidiary-Wise Trial Balance in NetSuite
Hi - When I follow this method the Currency Translation Adjustment Reserve account is missing from the TB. Do you know why?