Best Of

Hi @Audrey G.

Nice to hear back from you again.

Unfortunately, this is still a limitation for not only MyAccount but for the SuiteCommerce webstores as well. There is an option to assign a diferrent passwords for each customer accounts.

Otherwise, this behavior is also currently documented on Enhancement #411250 Webstore > Customer Center > Log in as a Returning Customer > Use the same Email and Password provided from multiple Customer accounts > Ability to choose which Customer Account to access

You can submit a vote by either submitting a case to NetSuite Customer Support or via SuiteIdeas. Refer to these SuiteAnswers Articles for the steps on SuiteIdeas:

    30288: Steps to Navigate to SuiteIdeas

    10054: Voting for Enhancements > To enter a new idea

Kind regards,
Thea

if you find the previous reply to your question useful, others might be as well. By clicking the “Yes” button for “Did this answer the question?” below, you’ll be able to help the community members who might have a similar concern find the answer easier and you will also get closer to earning your next Answer Accepter badge

Hi,

Clarified that it's possible to link only 2 datasets, not more. Thank you for being so helpful!

Regards,

Zeynep

It is a free SuiteApp. But for more information on licensing, it would be best to reach out to your account manager for the specifics.

jon.landon.love the topic @Patrick Fresnosa-Oracle refers to is actually SuiteIdea 538825.

Please ask your NetSuite administrator to vote for SuiteIdea 538825 and even more important is leave a comment documenting the business need, the burden not having this available and the benefit to having it.

I see there are only 2 votes for this at the moment and no existing business need defined in the comments.

NetSuite is more apt to consider a feature for development if they understand the business need, burden, benefit & widespread need.

Best regards,

Clear your browsing history and cache. It may take a minute or two for the license to become available.

Thanks for all your help, we appreciate it! We are going to test this out next week during a meeting.

Hi @Jeanine S.,

Good day! Hope you are well. ?

Per checking and testing on my Test Account, this is a standard behavior when a user is changing an email address on a Customer record with existing Access on the Customer Record's Access tab (Access = T) .

According to SuiteAnswers Answer ID: 61754, when we change the email address via NetSuite User Interface, it is as if we are trying to provide them new access, hence, we will need the customer's password for it which is understandable that for security purposes we will not be able to get it.

Even if you are not trying to give access to the main accounting email, the system will still notify that you need to enter the password. This also applies to Contacts of the Customer. Since you are providing them access, you need to populate the password fields.

You may need to follow the Option 1 in SuiteAnswers Answer ID: 61754 to be able to successfully change the main accounting email.

Option 1:

1. Edit the value on email address field to new valid email address.

2. On System Information sub tab > Access sub list > Fill out the Password and the Confirm Password fields with the same value representing a temporary password.

3. Mark the Send Notification Email check box to notify this customer automatically by email when you give them new access to NetSuite. For security, the e-mail will not disclose the password. You need to contact your customer with this information.

4. Save the customer record.

Your customer will then need to log in to their customer center role using the new email address you updated their Customer Record with and the temporary password you have created. You will also need to have them change their password via their Customer Center role.

I hope this clarfies your concern! ?

==============

If you find this reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question?”, you’ll be able to aid the community to find the solution much easier and faster without the need to read through all the replies.

Hi, I am getting an error when I try to update a customer's main accounting email address.

Customer Record > Update Email > "<email address> login has no password. A notification email with a password URL must be sent or a new password must be entered manually." When Give Access is Enabled

My interpretation of the Suite Answers article is that I need to give the customer portal access. This customer has many contacts already having portal access. The billing contact with the existing main email address did not have portal access. I tried giving that contact portal access still got the error. I then created a new contact with the new email address and gave that contact portal access - still getting the error.

I hesitate to change the password in the upper area of the access form because I've been told that will change the password for all the contacts. Also, we don't need the contact or main accounting email to have customer portal access.

Can you tell me what I need to do to make this simple change? I