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Thanks for your interest in this topic. As I mentioned at the end of the original post, we've run this past NetSuite support (case 5700925, April 2024), but they declined to address it as a defect because clicking OK (sometimes twice, because the same message will pop up after the first message has been cleared) solves the…

I haven't tried it yet, but I'm already laughing about how much fun using a "NetSuite Virtual Support Assistant" will be...

We were also surprised by this button, but our experience is that MerchantE (which provides credit card merchant services through NetSuite) often deploys new fields, buttons, and the like without warning.

I found part of the answer in 92687: A schedule is created to import your data automatically. Every day, NetSuite imports any new data from your financial institution into your accounts on the Match Bank Data page. If the data import fails, NetSuite requests data starting from the last successful update plus seven calendar…

Micah, thanks for those suggestions, but I've tried re-building the connection twice, and I've updated MFA several times. As I mentioned, it works when I do any of those steps. The problem is that my bank -- Fulton Bank (Cashlink) Business -- re-sends an MFA code every time NetSuite tries to do an automatic download. I…

Thank you, because the Support page encourages creating a case through SuiteAnswers, I wasn't aware that cases could still be created through the Account Center. I will do that if needed in the future.

I already have a case open for this. I was looking for input from other NetSuite users. Issuing credit card refunds is a common task, and it feels like we are the only ones who have noticed that Payment Instruments can't perform this basic function.

Was this issue ever resolved? Multiple posts indicate that Netsuite only works with Payflow Pro, yet when I go to Paypal Manager, our account home page clearly states that we are using the Payflow Link service. Since we switched merchant providers a year ago, it's possible that we were switched from Pro to Link during that…

We have an order that shows the message "PayPal receiver email does not match email entered in NetSuite Paypal setup" under PayPal Status. I've checked the address entered in NS under PayPal Setup, and it's the same one shown on the PayPal payment that the customer put through. Has anyone else run into this particular…

On the issue of not being able to schedule an event without being an attendee on that event, I filed an enhancement request related to that last year. It is now being tracked as: Issue Number 112388 Type Problem Severity S3 - Important Status Open - Work In Progress SLT Age 3 Months Release Target Under Review…

Thanks for the reply post. As you write, the custom sublist function doesn't seem to have a problem with searches that look in Transactions for transactions that are memorized. What I would like to do, though, is search Memorized Transactions for memorized transactions that match to a particular customer. I'd like to…

I did a little investigation and discovered that it will default not to the account you reconciled last, but to the account from which you last wrote a check.

I appreciate the post, but I don't think I can edit the Credit Memo without unlocking 2014 and changing the GL for the year, which isn't an option. I followed the suggested steps but couldn't perform #4. I'm searching for something that will offset the Credit Memo after the close of 2014, but maybe that's a lost cause now…

Can you provide any more details on what to look for? Did your memorized transactions change from automatic to reminder, or lose track of the next date? We use a lot of them for automatic customer billing, so I'm very interested in avoiding problems. Thanks.

In case anyone finds this in a search, I solved this by using concat(concat('http://',{custcolmac}),'.portnetworks.net'). Not sure why that's required on a Transaction Item Option and not in an Entity Field, but there you have it.

All of the customers have email addresses. Where do I find Global Subscription Status? I've hunted around, and am wondering if that is supported in the LE version we are using.

That's interesting, the only fields in the Marketing tab of the standard entry form for customers (in our version/LE) are Lead Source and Web Lead. I'm guessing that the permissions aren't included in our version, but could anyone from Netsuite confirm this?

Is this still true in June 2009?

With NS assistance we resolved this issue. For posterity's sake, here's what I learned: 1. The key was setting the trigger to Before Record Submit. 2. When the workflow first failed, I changed the release status to Testing, which undermined troubleshooting because it was limited to my role, and not the memorized…

Thanks, it's Case #1370019.

Since we were upgraded Friday night, none of our memorized transactions have gone through. (We have about 800 in the system, which bill customers monthly through a cash sale.) All of the settings are the same as before, and the memorized transactions are sitting there set to "automatically" post on 4/5/08, 4/6/08, etc. I…

We have a much longer ping time to system.netsuite.com (about 77ms), but have found that the sluggishness our users complain about is often tied to the length of page loads on individual machines. Last week we discovered an interesting quirk: mcshield.exe (a core component of the McAfee virus scanner) was adding about 4…

Thanks. Where can I see a description of issue 107602?

Following up on the above, the alternate solution does not work on our account, even though the Calculate Funding box is not checked. We can check the "print" box next to individual checks, after which we hit Refresh, but when we go to Print Checks and Forms > Paychecks, there are no checks to be printed. For all of the…

For those about to complete a Form 941, beware: As in past years, Netsuite has not updated the 941 form to the current version (it is still the 2010 version). Because the social security withholding rate changed on January 1 (from .124 to .104), the 2010 form will give an inaccurate result, showing that you owe the…

I think so. In our version of NS, the round-robins are under Case Territories, and he isn't in any of our Case Territories. Because every imported case is going to him, I'm thinking it's not a round-robin but some secret default, set up in some corner of NS I can't find.

Same problem here, can print one statement at a time -- but when printed in batches, the statements are missing any detail in the columns.

I'd like to put the CSC/AVS blocking in place, but Verisign tech support told me that their "Fraud Filters" are an add-on service, so I would need to talk to sales. The sales person told me I was actually a customer of Innovative Merchant Services, not Verisign, so I would need to talk to IMS. The sales person I spoke with…