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Field Service
Discussion List
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How to integrate APEX DB Table:VFQ_WFM_ACTIVITY_HISTORY in Daily Extract for Reporting in OFSCSummary: Hi Team, We have APEX DB Table: VFQ_WFM_ACTIVITY_HISTORY where Old Value and New Value column present. Kindly let us know how to integrate APEX DB Table: VFQ_WF… -
Time to send notificationsSummary: Good morning, How long does it take to send 1K message scenarios at the same time? Are they sent in batches or all together? Greetings. Content (please ensure y…
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REMINDER: CX Customer Connect on Field Service 3/6 @ 3PM ET!Please join us on Thursday, May 6th @ 2PM CT/3PM ET for a live interactive session with our CX SE Solution Experts to ask questions & gain more insight on how you can dr… -
Field Service Billing Metrics (monthly usage)Summary: I can't find how to download our monthly usage (billing metrics) since Oracle made changes recently (Jan 2025?). Content (please ensure you mask any confidentia… -
Multiple User Types Access for a Single UserSummary: Hello. When configuring a user, we can assign only one user type at a time. For instance, if we have two user types—one for Electric and one for Water—there may…
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Possibility of Adding a new time zone to OFS Available Time Zones listHi Team, We have resources operating in the Arizona Time Zone (GMT-07:00), but we are unable to find it in the OFS time zone list. Since Arizona does not observe dayligh…
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha…
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Oracle Field Service - The Manage Configuration.Summary: From the manage gant view, how do you configure the information displayed on the activities? From the admin user type view of the manage, the activities have th…
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Maintenance exception interface to OFSSummary: Hi Community, We would like to explore the Possibilities/Suggestions on integrating Oracle cloud Maintenance Exceptions to OFS systems as we couldn't find any d…
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Which type of Field to add so that QR code captures the time in Custom Forms ?Hello, We're trying to add a custom field (property) to a custom form with data entry as Barcode/ QR scanning to capture the time when the QR was scanned by technician i…
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Conditional Team Formation(Vehicle and Technician) based on work skillSummary: While creating a team/crew(by drag and drop), is there a way to check certain conditions such as work-skills etc and only if it passes a certain condition allow…
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How to create a Logical Hierarchy in OFS using OFS-Maintenance AcceleratorSummary: We want to setup Solution for Kitting - Dekitting in OFS using OFS-Maintenance Accelerator for which we need to understand from Solution Standpoint how we can A… -
audit trail configuration history for users and securitySummary: Looking for Configuration History report i.e. listing all configuration changes related to security in Dashboard reporting Content (please ensure you mask any c…
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Is it possible to compare dates via message scenarios?Summary: We'd like to indicate whether a task is being worked earlier than its original Due Date. We have a property that is cloned from the "Date" property when an acti… -
How to change the style and font color of the property label in activity details screen?Summary: Hi Team, We have requirement to change the color for the particular field label. we can change the font color/background color and style for the property value …
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Monthly Updates for OFS - 25A OnwardsSummary: Is there a new process for applying WMPs to OFS from 25A onwards? Content (please ensure you mask any confidential information): We have an open SR where a fix …
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Is there any way to enable both SSO and internal login?Summary: Do we have any setup to enable both SSO login and normal username and password login? The login screen shows both types of logins, but it only allows the select… -
Task Management : Using the same task for multiple customer visitsSummary: We have a specific requirement where we need to use the same task for multiple visits. Content (please ensure you mask any confidential information): This is ou…
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Is it possible to exclude the options from an Enumeration type field, according to the previous seleWe are developing the checklist further to include additional services that field employees can perform in the activity. On the completed/not completed activity screen, … -
OFSC API IntegrationSummary: Is there a way to make a HTTP POST API call without using triggers/message scenarios in OFSC on activity events? Is there a way to call directly end URL without…
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Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this?
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Where can i get the OFS accelerator package that connects to CCS?Where can i find the OFS accelerator package that connects to Oracle Utilities CCS? https://docs.oracle.com/en/industries/energy-water/cloud-integrations/22b/ccs-ofs-set…
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OFSC events/subscriptionsSummary: OFSC events/subscriptions model acts like batch or realtime? Once subscribed, will the events be sent automatically (if yes, where do we define the URL to sent …
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How is Timesheet processed in OFSC?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Field Service is now available on Oracle FusionSummary: Our business client has received the email communication from the ORACLE stating: We are excited to inform you that Oracle Field Service is now available on Ora…
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CCS ACTIVITY IS NOT FLOWING TO OFS but Outbound Communication got created in CCSSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Maximum size allowed by an enumerated propertyHello! I would like to know what is the maximum size that an enumerated property allows? Both in number of "options" and in string size of each "option" Thanks
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Facing issues with turning on Teamwork functionalitySummary: We are not able to turn on Teamwork functionality. Content (please ensure you mask any confidential information): We have a requirement, where we get one task a…
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…
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Can we send email to the destination resource using the "On Move" message scenario triggerSummary: We want to be able to message our team members (Resources) via email when an activity is assigned to them by routing (generally when customer books via self-ser…