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Field Service
Discussion List
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Is there a way to total up the worked hours of a TechnicianSummary: We are looking at triggering certain message scenarios based on things like a resource's total working time. Essentially we want to trigger a property to be set… -
Routing savings Dollar ValuesSummary: Remove the savings dollar values or fix them to Zero (0) Content (please ensure you mask any confidential information): The routing summary screen displays doll… -
communicated windowsSummary: Clearing the Communicated Window properties Content (please ensure you mask any confidential information): When an activity isn't completed the original day tha… -
What is the amount of hosted plugiSummary: We are looking for some answers to the following questions please: What is the maximum number of hosted plugins allowed in a given instance? What is the file si…
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Reassign activities between resources to optimize the routes after activities are assignedSummary: Hi Cloud Community! We want to reassign activities to make each resource route optimized when a routing plan runs. For example, if currently there are 3 Resourc… -
Retrigger Field service transactions failed on OICSummary: I would like to inquire about a solution for retriggering events that fail when the OIC environment is down. Currently, if OIC is unavailable, transactions are …
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CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat… -
Route activationHi, It is possible to have a record of who activates the route of a resource, that is, whether it was the resource itself or another user (for example, dispatcher or adm… -
Access Repeating activities from REST APIHi, I am looking to delete a repeating activity from API in one of my plugin. How can we delete instance of repeating activity through API? use case is we have repeating…
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equipment cannot be moved to a new meterSummary: We have configured OFS as per the documentation. Exchange Meter We have also configured Custom Activities Support for Move Equipment to New Meter. When we perfo…
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi… -
Is there a session on Oracle certifications?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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expiration/deletion of "unscheduled"/pending activities in TOAHello, I must validate the expiration/deletion of "unscheduled"/pending activities in TOA. Do they still exist in the interface after 90 days? Thanks
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Failed to update Quota Mins by Mass Populate in OFSSummary:Hi Team, We have updated the quota mins for 7th Oct 2024 for respective Quota Buckets, after that we again updated the Mass Populate for day-to-day. Source Date-…
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CX Customer Connect on Field Service 1/9 @ 3PM ET!Please join us on Thursday, January 9th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to ask questions & gain more insight on how you can drive bett…
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Is there a way to restrict access to the OFS public URL to specific IP address ranges?Summary: Our organization is wondering if it is possible to restrict access to the OFS public URL by using a whitelist of allowed IP addresses to access the application.…
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unable to display special char post xslt transformationSummary: we have a custom string property to transform data in tabular format via regex and xslt. transformation is working correctly but special chars are not correctly…
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can we send email notification to dispatcher when technician checks a field in a form?Hi team, I have a requirement where we need to send a notification to the dispatcher when a technician checks a checkbox in a form. Can this be done via OFS? Thank you f…
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Error while building Debrief PluginSummary: Hi everyone, I am currently working on 24D and have installed the standard debrief plugin. However, while attempting to build the plugin in cmd, we encountered …
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CCS sends Device to OFS. Can that device be removed from OFS?Does Device Removal, Device Exchange, Device Change out support covered in the CCSOFSC Accelerator. Mostly Equipment Attach, Detach, Replace, Exchange, Move Equipment to…
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How the condition works to have separate condition triggered?Summary: I have one requirement to add validation in field service. This requirement was to trigger two different validation, but as it is not feasible currently I am tr…
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Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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Need the Usage Report for OFS DB Storage, CPU for OFS ApplicationSummary: Hi Team, We need the Usage Report for OFS DB Storage, CPU details for OFS Application. Content (please ensure you mask any confidential information): Version (i…
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Need a way to prevent users from start and stop/end the field service activity within 1 minute.Summary: We have one requirement to prevent field service users to starting and stopping/ending the field service activity within 1 minute. Some times users are starting… -
Is it possible to Cancel the Non-Scheduled Bulk Activity as Field of Activity Time Of BookingSummary:Hi Team, We have 26K Non-scheduled Activity ID and as per business requirement, we need to cancel all 26K data from Non-Scheduled bucket in Dispatch Console. As …
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ssl certificateSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Using the Reopen Endpoint: How to Resolve '409 - Cannot Modify Deactivated Route' Error in APIHello everyone, I am using this endpoint to create a copy of the activity specified in the path parameters (where the activity status is "completed"). However, I noticed…
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how to shutdown OFSC during other component deploymentSummary: We like to bring down the OFSC during other components deployements like DB. Content (please ensure you mask any confidential information): Version (include the…
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Assistance with Multi-Segment Activity Minimum and Maximum Duration Limits in OFSCSummary: Hello Oracle Community, We are currently configuring Oracle Field Service Cloud for our preventive maintenance work orders, and we have a requirement regarding …
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Extending Duration of a Segment of Segementable ActivitySummary: We have setup our activities to have either 4 x 8hrs segments or 5 x 1hr segments. At times we have techs that may need more time to complete, let's say the 1st…