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Field Service
Discussion List
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CCS sends Device to OFS. Can that device be removed from OFS?Does Device Removal, Device Exchange, Device Change out support covered in the CCSOFSC Accelerator. Mostly Equipment Attach, Detach, Replace, Exchange, Move Equipment to… -
How the condition works to have separate condition triggered?Summary: I have one requirement to add validation in field service. This requirement was to trigger two different validation, but as it is not feasible currently I am tr…
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Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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Need the Usage Report for OFS DB Storage, CPU for OFS ApplicationSummary: Hi Team, We need the Usage Report for OFS DB Storage, CPU details for OFS Application. Content (please ensure you mask any confidential information): Version (i…
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Need a way to prevent users from start and stop/end the field service activity within 1 minute.Summary: We have one requirement to prevent field service users to starting and stopping/ending the field service activity within 1 minute. Some times users are starting… -
Is it possible to Cancel the Non-Scheduled Bulk Activity as Field of Activity Time Of BookingSummary:Hi Team, We have 26K Non-scheduled Activity ID and as per business requirement, we need to cancel all 26K data from Non-Scheduled bucket in Dispatch Console. As …
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ssl certificateSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Using the Reopen Endpoint: How to Resolve '409 - Cannot Modify Deactivated Route' Error in APIHello everyone, I am using this endpoint to create a copy of the activity specified in the path parameters (where the activity status is "completed"). However, I noticed…
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how to shutdown OFSC during other component deploymentSummary: We like to bring down the OFSC during other components deployements like DB. Content (please ensure you mask any confidential information): Version (include the…
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Assistance with Multi-Segment Activity Minimum and Maximum Duration Limits in OFSCSummary: Hello Oracle Community, We are currently configuring Oracle Field Service Cloud for our preventive maintenance work orders, and we have a requirement regarding …
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Extending Duration of a Segment of Segementable ActivitySummary: We have setup our activities to have either 4 x 8hrs segments or 5 x 1hr segments. At times we have techs that may need more time to complete, let's say the 1st…
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Is there a way to extract a report with the field resources and the active work areas?The client needs to extract this report because it is important for Back Office control.
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How to Identify OFSC Tenant IdSummary: How to Identify OFSC Tenant Id Content (please ensure you mask any confidential information): How to identify the tenant ID in OFSC? Is it in the About menu? Ve…
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how to add icon or color code the in activity time view labelSummary: how to add icon or color code the in activity time view label Content (please ensure you mask any confidential information): Version (include the version you ar…
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Picture size on UISummary: Hi, We have a requirement where field resources are required to take at least 4-5 pictures on-site using mobile devices. Currently, after taking 1 or 2 pictures…
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contains condition for XML-like data stringSummary: i want to put contains condition for multiple values in skill condition. Please suggest way. Content (please ensure you mask any confidential information): Vers… -
Is it possible to create a subscription with a filter for activity type group?Hi, We are trying to create a subscription where we would like to add a filter to select or ignore activity types in the group "Internal" (in order to avoid having to li… -
Midnight Work ShiftSummary: Hello Community, I am reaching out to inquire about the feasibility of implementing midnight work shifts within Oracle Field Service Cloud. Our team is consider…
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Optimizing Bundled Activity Routing for Linked AddressesSummary: I have the following case: Linked activities A-B and C-D, but each activity has a different route. I need to execute the routing plan, but instead of routing ac…
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Update Historical Activity/ Debrief from OFSC after 24 hours of Activity DateSummary: For Asset Based Field Service, there are cases where Field service engineers are on international trips OR restricted Customer premises and might not be able to… -
Relogin Timeout valueHi, The documentation indicates that "Relogin Timeout" value has to be greater than "User Inactivity Timeout". However, as seen in the attached image, we currently have … -
Not able to delete to Properties Field and Data Filed created in OFSSummary:Hi Team, We have created the properties in OFS, now i tried to delete the unwanted properties field and data field in OFS but its giving the error.Please find th…
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Electric trucksHi, Can you tell me if Oracle have planed to adapte the system for Electric Truck? Routing option are not appropriate for Electric vehicule. Thank's! -
24A: Continious Improvement Routing Plan QuestionSummary: Hello. I am testing this new feature of OFS24A - Continuous Improvements Routing Plan. It was mentioned that the plan will be executed when the plan is seeing "…
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Lower priority tasks NOT moved out from tech route when higher priority task came inHi All, We have business requirement to move low priority OFSC Activities from technician to assign high priority Activities (time sensitive, critical, emergency in natu…
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REPLAY: Oracle Field Service 25A Release Deep Dive WebinarREPLAY: Oracle Field Service 25A Release Deep Dive Webinar - Originally Aired: Wednesday, February 26th, 2025 Summary: Watch replay of our quarterly Oracle Field Service… -
Monthly CX Solution Overview Demos NOW Available!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma… -
Lunch hours to be deducted from Full DaySummary: Default working hours for my technicians eight hours per day.Let’s say the technician is supposed to complete a internal activity for the day which is of eight …
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position in route attribute needs to be in letters instaed of digits to match it with the map view.Summary: Hi, We have a requirment where we need to have position in route in Letters like A,B,C just like its currently on map view for scheudled activities. either it s…
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Dispatch Console Adhoc Filter Issue OFSC Production EnvSummary:Hi Team, We have observed that particular properties "Activity Time Of Booking" is not showing in the Dispatch Console Adhoc Filter with Select Field even also a…