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Journeys
Discussion List
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Looking for Examples of High‑Quality Alert Templates (Journey Assigned, Task Assigned, TaskReminder)Summary: Hi Everyone, We're currently enhancing our Journey notifications and moving more of our onboarding experience into Alerts (rather than BI Publisher). I’m starti… -
Offboarding journey task assigned to wrong Area of Responsibility from old company assignmentSummary: We use Area of Responsibility (company based) as performer/owner in Offboarding Journeys.An employee had an old assignment in another company with a different A…
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25C - Journey Preceding Task Details Not VisibleAccording to the Journeys 25C release notes, details of a preceding completed Journey task when performing a current Journey task can be viewed. However, when testing th… -
Hide 'Work Info' and 'Contact Us' sectionsSummary: I am currently working on a business case for developing a Contextual Journey for Line Managers to add pending workers to the system. However, the Line manager … -
In the journeySummary: In the HR login, the organization Journey categories is not visible. like I have attached the below screenshot for the reference. I have already ran the ESS Sch…
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Pending employees are not displaying under team journeysSummary: Pending employees are not displaying under Team journeys whereas employees are displaying under Team journeys. Content (please ensure you mask any confidential …
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How to translate journeys and journey task in Redwood (24D)?Summary: We have enabled the profile option ORA_PER_JOURNEYS_SETUP_REDWOOD_ENABLED for a a customer. Checklist templates is now replaced by Journey templates. However, t… -
Journeys Video task - is there a knack to embed in siteSummary: I have been trying to embed you tube videos in a journey and I cant get it to play, I either get Error 404 or that my browser wont open the page. I have a direc… -
Journeys welcome text setting not displayedSummary: Journeys welcome text setting not displayed Content (required): Hello I'm configuring a Journey and entering the welcome text, but when the Journey in assigned … -
Checklist Task- report path not rendering specific employee's answersSummary: I created a report DM and added the parameters- see screenshot below. When LM opens the task in journeys and clicks to view the report with employee's reponses;…
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2 step task- Employee Questionnaire and Manager AcknowledmentSummary: I created two tasks: one for the employee to complete a questionnaire, and a second, sequential task for the line manager to electronically sign to acknowledge …
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When a task is re-opened, need to add a reason why is task being reopened and reassignedSummary: PW completes a task in the journey. Line Manager has the option to reopen the task which triggers a notification to the PW worker to complete the journey task. …
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Issue when Assigning Journey - No Assignees Displayed in selection listSummary: We are currently experiencing an issue where the journey cannot be assigned. When attempting to assign the journey to a user, the assignee selection list appear…
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ORA_CHK_TASK_REMINDER - Is it necessary to add details for reminders to be in number of daysSummary: At the task level configuration for Journeys, is it necessary to fill in the following fields Remind Every Days and repeat. If the above fields are null and onl…
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Deep link for Edit Pending Worker in Checklist Journeys Task NotesHello All, Can we include Deep links in checklist task 'Notes' ? If yes, what would be the syntax for having a deep link for edit pending worker in task 'Notes' ? The as…
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Bug? Unable to import the JourneySummary: Unable to import the Journey in 25D. It is giving error. The same journey was imported from one instance to another in 25C. ERROR : AttachmentDocumentTypeName a… -
eSignature Not Recognizing Display NameSummary: In Journeys, we have employees entering their display name and email correctly, but they keep getting an error message that their name does not match the displa…
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Reopen task expires in one daySummary: Hi Team, We tried reopening a few tasks in the Journeys after expiration and see that the tasks are expired the next day. Can you please let us know if there is…
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Onboarding Journey Checklist Initiated - Contact Name details are blankSummary: The Seeded Alert for 'ORA_CHK_CHECKLIST_INITIATED' with the token in Checklist initiated journey is blank ${(ChecklistContactName != null) ? 'You can contact ' …
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Activation Criteria not working on Journey TaskSummary: Hello experts, We are trying to send a Journey Task to user when someone becomes a New Manager. Durning testing in our lower environment we cannot get the activ…
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Restriction on Employee-Created Journeys in GrowSummary: Restriction on Employee-Created Journeys in Grow Content (please ensure you mask any confidential information): Hi Team, We have enabled Grow in our environment…
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How to assign the journey for all the time for employeesHello, We have a requirement to make the sections like Family and Emergency Contacts and DOR together so that whenever employee enters dependents passport and visa detai…
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Restrict the journey visibilityHello everyone, I created an eligibility profile with a single LE to associate with a Journey. If I log in with a user who doesn't belong to that specific LE, I can stil…
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How do I remove 'start this journey' option from contextual journeySummary: We are looking to use contextual journeys to remind users to do certain tasks when they submit an absence. When employee selects 'Add an Absence' they are then … -
How to create the probation journey, before probation end ?Summary: Probation Journey Employee joins on 01-Jan-2026 Initial probation: 3 months → ends 31-Mar-2026 Before the probation end date, in 2nd week of March Manager confi…
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Triggering offboarding checklist before completion of Resignation ApprovalHi, We have a requirement to trigger Offboarding Checklist as soon as the employee raises resignation request. We have approval configured for Resignation. The Exit Inte…
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Trigger BI Report from Journey Checklist Task with Parameter Passing (Termination Flow)Hello Team, We have a customer requirement related to Journeys / Checklist tasks and BI report integration, and we would appreciate your guidance on the feasibility and …
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How to debug the Participation and Rate Eligibility Fast Formulas for Journeys eligibility profilesSummary: How to debug the Participation and Rate Eligibility Fast Formulas for Journeys eligibility profiles after rlog is removed Content (please ensure you mask any co…
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Journey need to be triggered when new child is added to the system.Summary: Journey need to be triggered when new child is added to the system First child - new journey need to be triggered when employee add the child details in the sys…
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Survey Not triggering and How to Hide response from the survey to managerSummary: We have configured an offboarding checklist journey for exit surveys with the following logic: There are two checklist templates: Employee Exit Survey – Initiat…