Category 235
Discussion List
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User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 37 views 5 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement -
How to add new customer account flex fields using FBDIHow to add new customer account flex fields using FBDI. Please find the screenshot reference and let us know which sheet and column should be used to add the flex field …
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Sources to connect/fetch ESS job definition details and ESS job request history tablesHi , I am looking for any latest resources available to fetch ESS job definition details like job name based on the job request history details like request id. Referrin…Harsha_Vardhan_G 15 views 1 comment 0 points Most recent by Madhavi Achyuta-Oracle Reporting and Analytics for ERP
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Warned and Compliance Flags are not updating in HR Helpdesk Milestone recordsSummary: We are using HR Helpdesk milestones - First Response Metric and Resolution Metric and these are getting applied properly on Service Request UI but Warned and Co…Nalsoft Pvt Ltd 148 views 3 comments 0 points Most recent by Prasad Singamaneni-Oracle Fusion Service
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Under the Manage Users task, the Work Phone Number is not visible on the Resource Object.Summary: Within the Manage Users task, there are two phone fields: Phone Work Mobile Phone The Phone field is visible in the Resource Directory and is also retrievable v…
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Smart text usage report in Fusion serviceSummary: I am looking for smart text usage report in the ADF in the fusion service. We have a subject area in the analytics "CRM/Help Desk - Service Request SmartText Us…
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Can we hide infolets on HR Help Desk Request dashboard for all the users?Summary: Can we hide infolets on HR Help Desk Request dashboard for all the users? Content (please ensure you mask any confidential information): I want to hide few non-…
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Saving Column Widths on Service Center Landing PageHello, Users can resize the column widths and save their layout on the Service Center landing page. However, if they close and reopen the page, the column widths revert …
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How can I enable adaptive search for the service?Hello, I'm implementing Fusion Service and have already enabled the Open Work Areas Powered by Adaptive Search feature. However, the Configure Adaptive Search task is no…
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe… -
Another user lock happens while setting the custom object DCL value in the activities custom DCLAnother user lock happens while setting the custom object DCL value in the activities custom DCL field. We have a Custom object ,while creating the activity we are setti…Kanne Ramu 32 views 6 comments 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Options to Load AP Invoice Files from SFTP to Fusion Without OICOne of the customers mentioned that the AP Invoice import process has not been working for the past few days. Since they are not using OIC, we are unsure which third-par…Sankar Maddiralla-Oracle 7 views 0 comments 0 points Started by Sankar Maddiralla-Oracle Payables, Payments & Cash Management
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How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam… -
How to disable Service Address source values in Service request standard fieldSummary: In our current implementation, we are using "Service Address Source" field on Service Request and Work Order pages to select the source for the address that nee…
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Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens…Hardik Gupta 19 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
how to create a custom role to inquiry AP invoice and paymentI want to create a AP Inquiry role with inquiry functions, i could't find the exact role to do the job with the time limit, especially for payment inquiry, if anyone kno…
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Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case ManagementSummary: As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management dat…Chandramouli Yangareddy 28 views 3 comments 0 points Most recent by Michelle Walter-Oracle Fusion Service
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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Feasibility to Transfer PO Service dates from Distribution level to AP Distribution level in ERPWe are working on a requirement where we want to Transfer PO Distribution level Start date and End Date to AP distribution level start date and end date. Let us know if …Prasoon1211 21 views 0 comments 0 points Started by Prasoon1211 Payables, Payments & Cash Management
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Fusion HCM, Notification page (bell icon) - Dismiss button logic from backendFusion HCM, Notification page (bell icon) has FYI tasks and for them we see Dismiss button. I need help on how to identify the button clicked or not. My requirement is t…
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How can we drill down from service dashboard infolets?In our Oracle Fusion Service Dashboard, we have multiple infolets showing SR metrics (e.g., Waiting on Me, Critical Service Requests, Queues by Unassigned SRs, etc.) as …Sagar Suavis 16 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service -
Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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Need Feasibility for Redirecting to Previous Page After Save in Service Request Detail PageSummary: In the Opportunity object, once a record is saved from the detail page, the system redirects the user back to the previous (landing/search) page automatically. …
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avoid Signature images attachment in SRSummary: avoid Signature images attachment in SR. When user sent email and its get create service request in oracle. So, signature images like logo of company is also ge…
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How I create agent in Help desk?Hello, I assigned the Help Desk Agent role to a user in Oracle HCM Help Desk. The role assignment is completed successfully, but when I try to add the user as a resource…
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In contract approval email notification is it possible modify the subject lineWe have a business requirement regarding the Contract Approval Notification Report. Specifically, we need to update the email subject lines based on the status of the co…
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…
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Resource type 'Technician' having Resource role as 'Field Resource' is not visible in dropdownI have created a Resource type 'Technician' having Resource role as 'Field Resource' and associated resource role as 'Fusion Field Service Mobile Worker', even though it…