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For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Reporting & Analytics for B2C Service
Discussion List
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Can't get LIKE operator to work if there's a spaceContent Hi I'm trying to set up an alert on a custom report to fire if the incident thread contains "customer data". I'm using the filter incidents.search_thread like %c… -
Reports: The number of incident closed at first contactContent Hi All, I have an requirement to show The number of incident closed at first contact. can any one help me to do this how? -
Aggregate responses per incidentSummary Creating a report to show the aggregate responses per incident (RPI), but getting duplicate values and unable to group results.Content Hi all I'm attempting to c… -
How to track video views within an AnswerSummary Is their a way to track how many times a video has been viewed within an answer?Content I created an Answer on the customer portal and included 2 videos within t… -
How to export multiple grid values in separate excel sheet in FR ReportSummary Export multiple grid values in excel sheet by one grid in one sheet FR ReportContent Dear All, I have created a FR report using more than 5 GRID. As per my requi…
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answers viewed data from iFrame?Content Does anyone know if it's possible to collect answers viewed data from a report that runs in an iFrame? I have a situation whereby you login to site x (not an Ora…User_2025-02-01-08-46-19-550 36 views 5 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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Field that tracks customer closed incidentsContent Hello, I'm trying to report on all incidents closed by customers, what table and field stores this data? Thanks in advanced! Justin
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Using a date prior to 1970 in REST api callSummary calling report with a date prior to 1970 failing via REST api, eror that it is not a valid date/time formatContent We have made a report that is to be called via…User_2025-02-04-06-43-57-835 35 views 0 comments 0 points Most recent by User_2025-02-04-06-43-57-835
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Expression syntax errorSummary keep getting expression syntax errorContent Hi I an trying to get a report with the interval (day) in one column and the the individual incident queues and their…
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Agents AuditContent Hi, We've been asked to produce an audit of agents creation, edits and deletions. * Profile Type * First Name * Last Name * Collar Number * Login * Attributes/Ac…
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remove no value calculated rowsSummary when creating a calculated column - exclude rows that return "No Value"Content Hello, I'm creating a calculated column by searching for a substring within anothe… -
Syntax/ expression guideContent Hi! Is there any guide/tutorial with examples with all the syntax and expressions available in reports? Thnx!User_2024-12-17-19-53-13-615 49 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Drilldown level error in reportsContent Hi All, I have created a report with drilldown level.When I open the report and click the drilldown it shows as reports errors. It seems that it is an argument m… -
Eliminating duplicates in a column but not rowsSummary Attempting to remove duplicates revenue values because it throws off the totalContent I'm using two custom objects that are related to each other. One object is …
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replacing image with valueContent We would like to replace the 'checkmark' in the standard 'Survey Responses by Contact' report with a value. The reason being that the checkmark is an image and w…User_2024-12-17-19-38-18-061 38 views 2 comments 1 point Most recent by User_2025-02-03-22-16-06-242
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BUI - custom report for archived incidentsSummary Because the BUI does not allow for Archived Incidents object, need custom reportContent Has anyone come up with a solution to view the threads of an archived inc…User_2025-01-31-02-50-15-254 28 views 1 comment 0 points Most recent by User_2025-01-31-02-50-15-254
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Problem with joinsContent Hello, We are trying to create a report that brings back all of the client incidents in a specific time frame, by product and client. We are joining on tables SL…User_2025-02-03-23-57-10-720 30 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Alternative to Publishing or Emailing Scheduled ReportsContent Hi all, Since Service Cloud does not provide method to perform batch jobs, we have created a report containing a script and scheduling it to run nightly. Since t… -
Top Catagory ReportSummary Question on how to do countsContent I need a push in the right direction. I'm sure this is a newby question, but I can't quite figure it out. I've been tasked wi… -
Private Notes in Incidents ReportingContent Hello, I've searched the entire forum something regarding my issue, but I didn't find any actual response. So I am asking: is there a way to add the related priv…User_2025-02-03-17-38-42-482 44 views 5 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Calculate AHT per queueContent Hi Any advice on calculating AHT per queue for completed incidents please? I cant work out how to do it. Thanks Tim Version service cloudUser_2025-02-01-07-02-22-710 24 views 3 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Report Linking within a Workspace Report?Content Does Report Linking not work when a Report is placed into a Workspace? I've added a Report Control to a Workspace, the report within that control has Report Link…
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How to export Mailing texts?Content Hey Guys, We are working on recreating many of our mailings and would help save us a lot of time if we could export all mailing texts, however, we don't see any …User_2025-02-01-05-15-06-590 29 views 1 comment 0 points Most recent by User_2025-02-03-17-31-49-785
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Reporting on status of accountsContent I'm reporting off the Accounts table. I'm trying to construct a report on the current status of each account. I want to know if the account is locked, permanentl…User_2024-12-17-21-02-32-294 31 views 3 comments 1 point Most recent by User_2025-02-01-06-21-55-603
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Getting undelivarable email from report schedulingContent thanks in advance, I am getting undeliverable email notification from schedule reports even if i removed the invalid email address in TO
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How to report on answers viewed external or internallyContent Hi. I would class myself as relatively new to reporting. Is there a way of reporting on whether an answer/article in the knowledge base has been viewed externall…User_2025-02-03-18-41-51-097 45 views 6 comments 0 points Most recent by User_2025-02-03-23-58-03-342
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Agent with most Incidents FilterContent Hello, I want to set filter for report to only show top 5 agents with most incidents. Currently it displays all agents. Please see screenshot and kindly help.
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Do you know the table name for Goal module attachment form in R13 Oracle HCM cloudContent Was unable to find table or the view associated for the Goal attachments form. Does anyone know the table name for Goal attachments form? Attached are the screen…
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Syndicated Chats vs CP ChatsContent First I do not have engagement engine, but we are testing a Syndicated Chat Link on an external page. How do I report on the number of chats that come in via the… -
String Message template filter to check multiple stringContent Hi All, I have a requirement to check multiple string for a text filed in message template conditional section. For example fields name is Test and the filter va…