To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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How to export Mailing texts?Content Hey Guys, We are working on recreating many of our mailings and would help save us a lot of time if we could export all mailing texts, however, we don't see any … -
Reporting on status of accountsContent I'm reporting off the Accounts table. I'm trying to construct a report on the current status of each account. I want to know if the account is locked, permanentl… -
Getting undelivarable email from report schedulingContent thanks in advance, I am getting undeliverable email notification from schedule reports even if i removed the invalid email address in TO -
How to report on answers viewed external or internallyContent Hi. I would class myself as relatively new to reporting. Is there a way of reporting on whether an answer/article in the knowledge base has been viewed externall… -
Agent with most Incidents FilterContent Hello, I want to set filter for report to only show top 5 agents with most incidents. Currently it displays all agents. Please see screenshot and kindly help. -
Do you know the table name for Goal module attachment form in R13 Oracle HCM cloudContent Was unable to find table or the view associated for the Goal attachments form. Does anyone know the table name for Goal attachments form? Attached are the screen…
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Syndicated Chats vs CP ChatsContent First I do not have engagement engine, but we are testing a Syndicated Chat Link on an external page. How do I report on the number of chats that come in via the… -
String Message template filter to check multiple stringContent Hi All, I have a requirement to check multiple string for a text filed in message template conditional section. For example fields name is Test and the filter va…
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Dashboard Style Suggestions RequiredContent Hello Experts, I need suggestions for styling dashboard for better view. I have attached my (current dashboard.jpg) screenshot, that is more detailed but I want …
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$date_group giving different results when changed from in search boxContent I have a report to count incidents by a custom field and I have set up a $date_group variable to group my data by month. I have a column called "Month" with this… -
At least one mandatory Report FilterContent I am creating a Report on Incidents and in that Report, I have multiple filters like Incident Ref#, Organization Name, Asset Name, etc. But I do not want any Use…
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How can i report on a specific day of the week?Content How can i report on a specific day of the week? e.g Just Saturdays? What filters do i need? Thanks Tim Version service cloud
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Incident Performance Type - Explanation what each one doesContent Hi, The type of incident intervals are below: 1 - Create to Initial Response 2 - Status Change to Response 3 - Assign to Response 4 - Create to Final Resolved 5 … -
How many incidents an agent assigned to someone else?Content Hi, Is there an easy way we can see how many incidents an agent assigned to someone else (whether it be an individual or a group, as long as they assigned it to …
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Report SchedulingContent I want schedule a report on 1st working day of every month. Is this Possible? -
What is the question_sessions.type?Content The title is pretty much self-explanatory. I'm new to Oracle Service Cloud, going through the reports and I would just like some elaboration on what this column … -
Report Formatting QuestionContent Hi there, I have come across a weird situation with two reports I have set up in Service Cloud. I've gone in and set up manual formatting for when the reports ar…
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Grouping the menu options in report filterContent I have contact type with following menu items (contacts.ctype_id) 1. PRS 2. Calling for Self 3. Calling fo Family 4. Professional I want to group item 2,3 & 4 as…
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Custom Report - Random sampling of 5% Incidents created in a specified time period.Content We have four customer quality assurance analysts that evaluate 5% of incidents created for a period of one month. So far, I have a report that displays the numbe… -
Statistics user access to website dataContent Dear All Now, I want to count the detailed data of the user's visit to the website, such as clicking on the number of answers and clicking on the number of searc… -
Reporting on incoming incidentsContent I am trying to see if my approach is correct. I want to see all incidents that are coming to a specific Q. Am I right in writing a simple report with the only fi… -
Customer satisfaction evaluationContent Dear All Now, I want to calculate satisfaction based on the evaluation of the terminal customer's agent service. But I didn't find a good way. Please refer to th…
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Copy a folder of reports?Content Is there any way to copy an entire folder of reports? I see you can delete an entire folder (which is dangerous), but I can not find a way to copy an entire fold…
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Exact expression search for incident threadsContent Hey everyone, I am trying to implement a requirement to search incident thread entries for exact expressions. For example, search for particular strings like "th…
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Debugging a PHP Initialization ScriptContent I upgraded from May 2016 to V 18B, and I've encountered an error. The initialization script for report A internally executes reports B and C and fetches data fro…
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Report is opening a different workspace - not intendedContent Hi, I have created a grid report having joins of custom objects. I have added this report in a tab using a report control. When I click on Add new in this report…Padma Prabha Varadarajan-121854 34 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509
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Is there a way to Set Text Search Filter give dynamic results?Content Hi Experts, I have created a report that contains my newly made custom text field called "Company Name" I made it as a filter for searching, My problem is that i…
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Historical reporting on average Age of Incidents in QContent Hi, I have a requirement to report on historical values for Average Age of Incidents in a Q and cannot wrap my mind around it. Has anyone done anything similar? …
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Team wise Report FiltersContent Hello, I want to make fixed filters on report so that manager can see only his/her relevant team's reports on dashboard. For doing that, I have to create differe…
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Adding time (business hours) to a dateContent Hi All, Is it possible to add some time to a date so the resulting date takes care of weekends and working hours based on some SLA? For example, if I add 16 hour…