Reporting & Analytics for B2C Service
Discussion List
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How to create expand/collapse threads on "Messages"Content Hi everyone! Hope you can assist me with the report I'm attempting to create, regards to the title of this topic. Based on this idea , and our own company needs … -
Service Cloud Reporting Tool - Pivot TableContent We recently transitioned from CRMOD to Service Cloud and I am wondering if I am able to use a pivot table within the reporting tool. We summarized/categorized ou…
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8… -
Avg Calculation using rel_date_diff functionContent Hi All, I want to calculate average between two dates (incidents closed and incidents created) using rel_date_diff function for excluding holiday and for this I …
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Showing data row wise instead of Column wiseContent Hi Team, I don't know weather this is possible or not in Rightnow. But based on my current requirement I need to know can we show the data rows wise instead of c…
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Query to display recent itemsContent I need to display top 5 recent items in my custom page. Is there any report available in rightnow through which we can see recent item (like as shown in recent i…
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Joining Prod-Cat mapping in report with Answers tableContent I have a basic Answers report showing a range answers' selected products and categories. However, I only want the categories mapped to one product to appear in t…
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How many times an incident was changed to a certain statusContent Hey everyone, I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed fro… -
Report on login user detail on CP sideContent Hi All, I need to show the login user detail at customer portal side,I have attach Report for that. Is I want to apply filter in report or customer portal side. … -
report for open answers survey question with possibility to filter on CSAT questionContent We have created a report that shows us the open answer to our survey (see definition attached). However, we want to be able to filter the results on the results … -
Report for time assigned to incident queue?Content I am looking to create a report that will show how much time has elapsed between queue transitions. For example, an incident is created and assigned to a L1 queu… -
Incident Effectiveness ReportContent Hi everyone! I am attempting to build a report that shows the following criteria: Of all incidents CREATED during a date range, how many were marked Solved withi…
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How to Report on Organization HeirarchyContent Morning everyone! I need to know how I can easily create a report based off of one clients Hierarchy. I have one major client which we will be assisting many of … -
Report exceeds query size limit.Content I have created a custom chat report using tables Chats / Chat Events / Accounts. The reason the Accounts table is being used is so I can filter by group. I am al…
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How to show a calculation output just one time (not in a column for every record)?Content Hi, EXAMPLE: We have a report that has a calculated column of "Total Time" (sum (......)), and another calculated column of "Total Quantity" (another sum (......…
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How to Run Reports when Workspace button is clicked?Content We are trying to simplify the process of sending a report out via email. We are looking to find how we can establish work space rules so when a button is clicked… -
Live Wrap-Up TimeContent I'm trying to create a report that will show what status an agent is currently, if they are in wrap-up mode for any chats and how long they've been in wrap-up mo…
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Which date filter to use?Content Hi there I am a little unsure about which date filter to use within one of my reports. I am setting up a scheduled report which will run at 6.00pm daily. But it …
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Organisation hierarchy - how to view all in one report?Content Hi everyone We are trying to clean up and re-organise some of our data (the downside of a data import process) and i would like to see one report where I can est…
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Multiple calculations for different interfaces in one report - handling timesContent Hi there, I am hoping someone may be able to help me with a report. I have a report which shows me all open incidents by 'brand' - we have separate interfaces fo…
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Restricting Report by ageContent I currently looking at editing the Email by Age report and want to restrict it to only to show incidents that are not solved that are older than 48hours or our S…
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Notification ScreenContent Hi Gurus, Can we customize the Notification report? Thanks, Mohan -
Recent search reportContent Hi All, Please find the attached screenshot.can we remove the recent searches in the Report.? Thanks, Muthu -
List of reportsContent Does anyone have a list of OOTB reports that we can share with customer ?
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customer thread count when the last status was pendingContent Hello Team, I have to create two column in the same report based on the below condition:- 1. I want to calculate the average time when the status was in pending …
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Is there a way to increase the Text Length Limit beyond 300000 on a Blob?Content I am trying to include the answers.solution field (which is a blob) in a report and it will not let me Save a value higher than 300000 in the Text Length - Limit… -
calculate average time between two dates based on statusContent Hi Guys, I want to calculate the average time between two dates based on the status. Don't know how to write correct syntax for that. Please refer the attachment…
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Incident status change following scheduled report? or Timed status change?Content Hi all, I doubt this is possible but thought I would ask. I have a scheduled report that runs periodically, e.g. 10am and 2pm every day. This delivers the report…