Reporting & Analytics for B2C Service
Discussion List
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Change date based on Logged InContent I'd like to use "Logged In Account" in an IF statement to adjust the time for a column that reports a date. Our report simply shows a queue that is sorted by Dat… -
Contact Report ExportContent Hi All, How to disable the feature of exporting the contacts in the contact report. Thanks, Seethalakshmi S
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Recent items in a search reportContent Could someone help me in understanding the persistence of results under Recent section in a search report? Taking a scenario where a staff account uses the same…
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Help with Report Filter Expression for ExceptionContent Hi All, We're trying to write an exception in a report, to show the row in yellow, when the below criteria is met. However, we're constantly getting the error "E…
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Incidents which are unresolved for 20 days or more.Content Hi, Use Case:- To show the incidents which are unresolved for 20 days or more in a report. Please help. Thanks Version May 2015 -
Contact table inner joinsContent Hi All, Could we create a report/filter for the contacts table with in contact? For Eg:I have to retrieve the duplicate contacts in the system.some times first n… -
Pulling Incident BacklogsContent Hello, We are attempting to pull our incident backlog however we have a tricky question but perhaps someone here knows how we could pull this data. We need to fi… -
Add field/column to incident queue reportContent We have email links on our individual websites related to specific products. Customers use these email links to ask questions about that specific product. The em… -
Count of Incident that never escalatedContent Hi Team, Does any one know how can get the total cases that never been escalated? & How can write "NOT IN" as a expression in a column Appreciate your help in ad…
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Average Time to respondContent Hi i am struggling with a report. I need the following column month wise for an incident. Average time to respond.- Avg of the time difference between the custom… -
Calculate performance time from assign to response, but exclude a particular queueContent Group Performance Simple (Report ID 52) I need to know the average time it takes from assignment to a response being sent. I have my filter set to use: Interval … -
Getting Value into Report Custom ScriptContent Hello, I am using a report inside of a workspace of Organization. I am trying to get the orgs.org_id of the the opened organization inside the custom script of a…
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Can I call Report through Custom ScriptContent Guys, Is this possible in Rightnow. Can I call report through custom script? Scenario is:- I have a report along with some custom script and In the same custom s…
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No. of reopened incidents for the dayContent Hi, I need to get the number of reopened incidents for the day i.e. no. of incidents for which the status changed from the solved Status type to Unresolved statu…
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How to report on undeliverable emailsContent I'm looking to get a report together that shows me all outbound emails that have come up as undeliverable in the audit log. This is only the emails that have gon… -
File attachments in ReportsContent Hi Is there a way to include file attachments from incidents, contacts, organisations, etc, and file attachments from a custom widget on to a report? thanks
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Time in Status filterContent Hey everyone! I have created a report that shows the "Time in Status" of particular incidents with the formula below. date_diff(incidents.updated, sysdate ()) Ho… -
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How to create expand/collapse threads on "Messages"Content Hi everyone! Hope you can assist me with the report I'm attempting to create, regards to the title of this topic. Based on this idea , and our own company needs … -
Service Cloud Reporting Tool - Pivot TableContent We recently transitioned from CRMOD to Service Cloud and I am wondering if I am able to use a pivot table within the reporting tool. We summarized/categorized ou…
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8… -
Avg Calculation using rel_date_diff functionContent Hi All, I want to calculate average between two dates (incidents closed and incidents created) using rel_date_diff function for excluding holiday and for this I …
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Showing data row wise instead of Column wiseContent Hi Team, I don't know weather this is possible or not in Rightnow. But based on my current requirement I need to know can we show the data rows wise instead of c…
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Query to display recent itemsContent I need to display top 5 recent items in my custom page. Is there any report available in rightnow through which we can see recent item (like as shown in recent i…
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Joining Prod-Cat mapping in report with Answers tableContent I have a basic Answers report showing a range answers' selected products and categories. However, I only want the categories mapped to one product to appear in t…
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How many times an incident was changed to a certain statusContent Hey everyone, I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed fro…
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Report on login user detail on CP sideContent Hi All, I need to show the login user detail at customer portal side,I have attach Report for that. Is I want to apply filter in report or customer portal side. … -
report for open answers survey question with possibility to filter on CSAT questionContent We have created a report that shows us the open answer to our survey (see definition attached). However, we want to be able to filter the results on the results … -
Report for time assigned to incident queue?Content I am looking to create a report that will show how much time has elapsed between queue transitions. For example, an incident is created and assigned to a L1 queu…