UX
Discussion List
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Possibilities of HRDR EmailSummary Can more email be configured?Content Hello Experts I'd like to know what are the possibilities with emails from HRDR. I mean i've configured the email templates … -
Configure Time Remaining fieldSummary Where do i configure time remaining field?Content Hello all. Does anyone know where do i configure the Field TimeRemaining when open an SR. I need itr to be defa…
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Service Request Email different from User emailContent Hello Experts. The Emaul from an Agent is somehow different from all the other instances in the application. I've looked in manage users, person management, secu…
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Unable to See Custom Object in the Navigator/Springboard within sandboxContent Hi Team, I have created a custom object and enabled the security options. Then I want to expose that object into navigator/Home page through structure. But it is… -
Image on EmailSummary Add image file on email templateContent Hello guys. I need to create an Email tempate for Help Desk. And I have the images in png files only. How can I upload th…
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Knowledge Page CustomizationSummary How can I customize Layout Page?Content Hello all I'm having a problem with knowledge. Where Create button is not appearing to a user that has the approppriate R…
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Required field errorSummary Title being required without the actual need toContent Hello all. Guys I've re-configured the layout of SR creation page. Just like the image attached. Though it…
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How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv…
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How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…
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Learn How Augmented Reality (AR) is Transforming Support and How Oracle B2B/B2C Service Can Help - NSummary Get up-to-speed on how the innovative technology of Augmented Reality (AR) and specifically how AR is transforming support and how you can leverage your Oracle B… -
SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
We need to show only customized sub tab when the SR channel type for email and be hidden when channeContent We need to show only customized sub tab when the SR channel type for email and be hidden when channel type anything other so if we can do that condition and how … -
Is European Portuguese a supported language in OEC?Summary Is European Portuguese a supported language in OEC?Content I understand it was not and hence in our project we have been using Brazillian Portuguese. But in the …
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Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Manually Define SLA Access Level end dateSummary Manually Define SLA Access Level end dateContent Hi, We are searching for a solution, which will allow users, to add to organizations in OSvC, SLA Access Levels … -
Implementing chatSummary Understanding chat implementationContent Hello, I read the documentation of oracle engagement cloud and i dont understand how chat works. My question is to imple…
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Interaction content in Interaction history tabSummary Can we have a link or something to show the interaction content?Content Its good that in Interaction history tab under SR, ACcount, Contact we could see when and…
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Unable to edit field from Service Request contact relationshipSummary Unable to edit field from Service Request contact relationshipContent Objective: While adding contacts to a service request, we have to specify what role that co…
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Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for …
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…
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Knowledge Management Readiness Training for Update 18BSummary Watch the latest Knowledge Management readiness training for Update 18BContent Want to watch the latest Knowledge Management readiness training for Update 18B? Y…Alison McClure-Oracle 45 views 2 comments 6 points Most recent by Alison McClure-Oracle Fusion Service