Chat
Discussion List
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Engagement Engine Display Syndicated Conditional ChatSummary Adjust Chat Login Page Height & WidthContent I know we can specify the height and width of the Syndicated Conditional Chat in the Engagement Engine rules, but is…Andrew Wooster-114803 34 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat Option AvailabilitySummary Can you hide the chat option if your agents are at full capacity?Content I am trying to understand the functionality of this chat tool. If we set our number of c… -
Route Chats between CentersContent Hello! Is it possible to give one call center or group 60% of the chats that come in due to staffing issues? Thanks! ChandiniChandini Davis-116256 27 views 1 comment 0 points Most recent by Carl Elliott Communication Channels
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Chat Rules How to modifySummary How to modify our Chat Rules so we receive only internal chatsContent How do we change chat rules in Service Cloud so that only internal users can submit a chat …
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Unwanted Chat Customer !!Content Hi, We have a contact who keeps requesting standard chats (via a mobile) multiple times a day but never engages. (over 165 chats in a 4 week period!) We have tri…
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Can a supervisor view an agents chat as it is happening?Summary Can a supervisor view an agents chat as it is happening?Content Hi, Let's say Agent A has a chat going with a customer. Can their supervisor view that chat as it… -
Is Oracle Autonomous Chatbot the same thing as VA?Content I saw this event coming up which doesn't mention VA however it sounds almost like VA has been renamed: https://eventreg.oracle.com/profile/web/index.cfm?PKwebID=… -
Chat links become encodedContent Hi, When an agent sends the customer a link, it's fully encoded and when a customer sends a link to the agent, the link also becomes encoded In fact, not only th…
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Chat request errorSummary There was a problem with the request and the action could not be completedContent Hi Gurus, When i try to raise chat request as a customer, system is throwing er…
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Cannot Make Product Required on Chat LaunchContent Hello, I have a requirement to route to different chat queues based on the Product selected. I have added the Product dropdown field to my chat launch form, but … -
Identifying Customers who click chat but do not submit.Content Are there any tables or data elements that I can use to create a report that would help us identify customers who click on a chat button and get the pre-chat lau…
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Page Peek with Popover Chat UXContent We recently added a popover chat UX, where the chat window will open and close over our external sites. Please see attached PPT. We are using jquery and javascri… -
Custom Validation on Chat FormContent Hi, What I am trying to achieve without success is the ability to initiate chat only when certain conditions are met. In particular, I have added a custom requir…Spyros Vasardanis 29 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Change chat message when a customer has been transferred?Content At the start of a web chat standard text pops up saying something along the lines of "Thank you for using web chat you're speaking to Jo how can I help you today… -
Getting Notified of Agent clicking Terminate ChatContent Hi, I'm looking to integrate Oracle Service Cloud with a BOT platform of my own wherein I'm using the Third Party Queue API. This integration is on many channels…Kartik Subramanian 26 views 2 comments 1 point Most recent by Kartik Subramanian Communication Channels
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Avoid creating customer contacts from chatContent In my case Customers and Non Customers can access to the chat service, but i don't want that if one Customer access for first time (or qith another email that i … -
Set agent available via API to take a chat in queueContent Hi, We've been looking at SOAP Chat API documentation and it seems SetAgentState has been disabled. Here is the scenario: 1. Customer clicks on chat link and ent…Viktor Tairov-118798 34 views 7 comments 0 points Most recent by Viktor Tairov-118798 Communication Channels
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Re-connect with same chat agentContent One of our supervisors posed an interesting question. We enable our customers on the phone to connect to the same agent on subsequent calls, if they provide an i…Kurt Helfrich 27 views 2 comments 2 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat is not Currently AvailableContent This is definitely a newbie question, but I could really use a push in the right direction here. I'm attempting to turn chat on for my organization. We have purc… -
Keywords in an abandoned chat.Content Hi, I am looking for a way to report on abandoned chats that have certain keywords in the question/customer thread. I have a report to show all abandoned chats, … -
Chat Launch Page Challenge QuestionContent Is it possible to ask a yes/no question on the Chat_Launch page that would launch chat for a no and redirect to another page with a different message? Scenario: …
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chat: anonymous email and name when user exist in databaseContent Hi friends, I'm super noob with rightnow... I had to make an user id validation for the chat form, it works fine, when a new user fill fields and send the chat r…
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Custom Chat ToolbarContent Hi, I'm developing a custom chat tool bar using CHAT API. Intention to replicate same features as like OSC Chat toolbar (login/logout,Ready/Not Ready and Pull Ch…Saminathan Swaminathan 30 views 11 comments 0 points Most recent by Saminathan Swaminathan Communication Channels
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Mobile App SDK for adding chat to Native Mobile AppContent Looking for mobile app SDK so that we can offer live mobile chat within the mobile optimized experience. Thank you, Cameron
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chat always comes through as anonymous despite email, names etc. on the chat launch pageContent Hi there, Recently, I have come across this very weird issue where no matter what, the chat request from the chat launch page always come across as anonymous. On…
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chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5Mohankumar Ponnusamy 59 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay…
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Chat Page – Name of the employeeContent Hi Community, the "Display Name" in the Account details controls the name of the employee who is to be displayed during e-mail communication and in a chat sessio…
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Customisable 'Chat service lost' message?Content Hi, I would like to edit of the messages that pops up to customers when there is an issue with chat connection (screenshot of message attached). The message read…
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How to align chat text bubble?Content I want to know if it is possible to align the text on the chat like whatsapp does. When the text be written by the agent it appears on the left and when the text…