Chat
Discussion List
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chat always comes through as anonymous despite email, names etc. on the chat launch pageContent Hi there, Recently, I have come across this very weird issue where no matter what, the chat request from the chat launch page always come across as anonymous. On… -
chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5Mohankumar Ponnusamy 19 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay…
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Chat Page – Name of the employeeContent Hi Community, the "Display Name" in the Account details controls the name of the employee who is to be displayed during e-mail communication and in a chat sessio…
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Customisable 'Chat service lost' message?Content Hi, I would like to edit of the messages that pops up to customers when there is an issue with chat connection (screenshot of message attached). The message read…
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How to align chat text bubble?Content I want to know if it is possible to align the text on the chat like whatsapp does. When the text be written by the agent it appears on the left and when the text…
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Chat Landing - Append Question labelContent Hi, I'd like to append the question shown on the chat landing page. Currently the question is set to "Type your message here, then click Send or press . I've sea… -
Chat form fieldsContent Hi, a customer only wants to include an optional first name field on the chat launch form. After reading documentation/some community threads I assume: 1) If you…Gerard Rafols 7 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Engagement Engine not setting a custom select list Field value in the chat formContent Hi, We have a requirement to capture a js variable value from the source page through EE and set the select list field in the Chat Form with that value. E.g. On …Vignesh Nagarajan-126051 4 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Anyone using Chat internally?Content Hi I'm looking for anyone who might be using OSC Chat internally. We’re proposing to create something call Ask An Expert, based on on OSC chat. i.e. Retail agent…Mike Hales-121604 5 views 5 comments 3 points Most recent by Andrea Signorini Communication Channels -
Chat Screen QuestionContent Just wondering if anyone can give me some idea how to edit the chat screen show attached so that engagement and incidents are tabbed and not displayed vertically…James Coombes 1 view 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Customizing Chat GreetingContent Hi Everyone, I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL. At this time, fills in our agent's…Matt Miller-114807 26 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels -
Syndicated Proactive Chat widget on mobileContent Hi, Apologies to duplicate my post from the developer forum (https://cloudcustomerconnect.oracle.com/posts/9b054f41ff), but may be some masterminds in the user f…Matthias Hintner-114146 12 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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launching with known email addressContent Our support site is a separate entity from our sales site and control panel. During a sale, the customer may have given their email address during checkout and w… -
Best Practices for Co-browsing During Chat InteractionsContent When a customer is having trouble finding or doing something online, such as completing a purchase or utilizing self-service tools, it can often be easier for an…Michelle Brusyo-Oracle 2 views 0 comments 3 points Started by Michelle Brusyo-Oracle Communication Channels -
Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…Shannon Greene-113885 17 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels