Chat
Discussion List
-
Notfifying agents when wait queue reaches specified thresholdContent Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once… -
Does the ConditionalChatLink Widget “Return” a Value?Summary Syndicated ConditionalChatLink widget sessions available return value?Content I use the syndicated ConditionalChatLink widget, and would like to make other decis… -
Chat Flash for new messages in BUIContent Hi all, I would like to learn is it possible to notify agents(show toast or flash window) when the customer responds during chat session in BUI. (version 20B) If…Tuğçen İlke Çolak 36 views 4 comments 0 points Most recent by Tuğçen İlke Çolak Communication Channels -
Disabling Automated Chat GreetingContent I found an FAQ on how to change the text of the chat greeting / autoresponder here. However, I would like to disable it completely (we have a workspace Add-In th…Alanna Larson-116442 22 views 2 comments 0 points Most recent by Alanna Larson-116442 Communication Channels
-
Track oracle virtual assistant chat session on page reload or navigate to other pageSummary Possibility to stay oracle virtual assistant on same state on page reload or navigate to other pageContent Hi All, We have set up and configured Virtual Assistan…
-
Conditional Chat Link inlay: polling fails with CORS errorSummary Conditional Chat Link Inlay not workingContent I have added below code onto a CP template for testing/deployng Conditional Chat Link inlay:
-
Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…
-
Preserve chat on refreshSummary goto same chat session when chat_ladning page is refershedContent hi all, The chat landing page /app/chat/chat_landing displays a message saying 'You are current… -
Chat SOAP API errorSummary retrieve messages operation not workingContent Hi, I have made a request for retrieve message operation, but it shows an error (Transaction information couldn't …
-
Establish Sessions Error REST APISummary Cannot set contact email, name etc...Content I am trying to create a chat using REST API. When initiating a chat through establishSession endpoint, I have give d…
-
Syndicated proactive chat widget not workingContent I have got the code for syndicated proactive widget and pasted it in an external page. But the chat widget is not popping up. Chat is enabled and is working fine…
-
Cobrowse and Syndicated ChatContent Hi - We have added our cobrowse solution to a cloud software that we support - this works perfectly fine. We are now adding our syndicated conditional chat to th… -
First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos…Nazim Sultan 23 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
-
Chat- Holiday MessageSummary how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg baseContent We're using the chat conditional link widget on our customer portal pages. I've tested it for hol…whitney w. 29 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
-
Cobrowse and multiple screensContent Hi - We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead o…
-
Open Contact when incoming ChatSummary Open contact workspace when incoming ChatContent Hi All, I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i …Matias Buonavolonta 24 views 3 comments 0 points Most recent by Diana Hunt -Oracle Communication Channels
-
Custom Chat Availability status?Summary Is there a way to custom create a third chat status, aside from Available and Unavailable?Content Is there a way to custom create a third chat status, aside from…
-
Warning for customers 30 minutes before chat window closesSummary Warn customers of closing chat 30 minutes before chat window closesContent Hi! I have searched the OSC, documentation and the forums to see if there is a setting…Sjoerd Spring in 't Veld-145555 15 views 4 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 Communication Channels -
Limit number of chats per IPSummary I would like to find a way to limit chat per IP at the same timeContent Are there any business rules or configuration settings to limit the number of simultaneou… -
How to validate if a contact exists to queue a chat session?Content How can i validate if the email address is in the contacts table? If exists route the session to a queue, if not give a message in the chat launche page. Version… -
Popup Proactive chat after 10 seconds in case of no action on customer sideContent Hi, Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side? BR, Ionut. Code Snippet RightNow.Client.Controller.add…
-
New to CoBrowse - Not working on ChatSummary Error - There are no active desktop screen-sharing sessionsContent Hi! I recently was licensed for CoBrowse and have been sucessful in getting it running, except… -
Syndicated ConditionalChatLink custom_fieldsSummary How can I use the custom_fields that are passed to chat_launch pageContent I found a lot of posts about this subject but never found how to use the custom_fields…Mustafa Zubaidi-121692 32 views 2 comments 1 point Most recent by Mustafa Zubaidi-121692 Communication Channels
-
RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
Chats through the Genesys Media BarSummary Trouble getting Chats through the Genesys Media BarContent Hi, we are having difficulties getting chats through the Genesys Media bar. They come to RN (we can se…Pavol Procka 19 views 14 comments 1 point Most recent by Andrew Wooster-114803 Communication Channels -
different chat hours for different productsContent Our subject matter experts for different products work different shifts. Currently, if we get a chat for a product that is supported by a team that is not online… -
Trigger Chat "Position in Queue" messageSummary Trigger Chat "Position in Queue" messageContent Hello, I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X …
-
Chat queue not updated after the chat transfered to different interface queueContent Hi All, We have two interfaces for sales and support. Sometimes customers use the sales "Chat" link to initiate a chat for support and the sales team transfers t… -
CX – Visual Engagement with Oracle Service Cloud, 13 March 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Visual Engagement with Oracle Service Cloud session to have them answered during the live event. Post your questions by postin…
-
ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod…Saurabh Sharma-71758 100 views 9 comments 0 points Most recent by CAMILO PIEDRAHITA Communication Channels