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Chat Option Availability

Accepted answer
edited Nov 14, 2018 9:03PM in Communication Channels 3 comments


Can you hide the chat option if your agents are at full capacity?


I am trying to understand the functionality of this chat tool.  If we set our number of concurrent chats per agent to 2 chats and all our agents are busy, can we hide the chat option from our customers until one of our agents become available?  Trying to avoid chat hold times and abandon chats when our agents are not available.

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