chat: anonymous email and name when user exist in database

Content

Hi friends, I'm super noob with rightnow...
I had to make an user id validation for the chat form, it works fine, when a new user fill fields and send the chat request, the oracle console recieve all data normally, but when the user exist in database, email is recieved by oracle console as [email protected] and name i revieved in blank...

Does anybody knows why is this happens?

I left the chat_launch code

Thanks a lot...

Version

Service Cloud

Code Snippet

             <rn:meta title="#rn:msg:LIVE_CHAT_LBL#" template="segurosalfa.php" clickstream="chat_request"/>
<script type="text/javascript">      
   $(document).ready(function (){
   
        $("#email_false").css("display","none");
        $("input[name='Contact.Emails.PRIMARY.Address']").attr('disabled', true);        
        $("input[name='Contact.Name.First']").attr('disabled', true);