Reporting and Analytics
Discussion List
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Multi-select responses (not ****) but words pleaseContent I'm trying to write a report for feedback where the answer text is put in a comma separated list (not a csv, but literally a list of all the responses checked) f…Kristi Karels 27 views 1 comment 0 points Most recent by Amy Nash Reporting & Analytics for B2C Service -
Red X in grid for Chart Report/DashboardContent Has anyone seen this before? I have a Dashboard with 4 chart reports. The top 2 reports have a Red X across where the grid should normally be. It shows up on oth…User_2025-02-03-18-13-34-376 24 views 8 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Reporting on incidents automatically closed with a standard responseContent We have a few categories set up that will generate a Standard Response back to the customer and auto solve the incident so an agent doesn't have to answer routin…User_2025-02-03-17-05-04-938 23 views 4 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Agent Daily Total Chats in Real-Time ReportContent Hello, I'd like to add a column to the standard My Chat Agent Statistics - Real Time report that displays the total of chats an agent has taken for the day. Some…User_2025-02-03-16-48-16-590 24 views 5 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service
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Setting report permissionsContent Hi all, Is it possible to set permissions at an individual user level rather than at profile level? Many thanks in advance David Q Version Service CloudUser_2025-02-03-16-20-21-531 28 views 2 comments 0 points Most recent by User_2025-02-03-16-20-21-531 Reporting & Analytics for B2C Service
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Locked and Active Accounts Notification via EmailContent Hello, Is there a way in Oracle RN system so set a notification via email for the situations when the active Agents account are more than 5 established? I mean i…User_2025-02-03-17-38-42-482 15 views 2 comments 0 points Most recent by User_2025-02-03-17-38-42-482 Reporting & Analytics for B2C Service
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User_2025-02-03-18-49-47-601 15 views 2 comments 0 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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Survey Results Filter not filtering the actual answers.....Content We are trying to filter the results from our surveys and have added the date completed filter to the report however there is an action function that is calling a…User_2025-02-03-20-45-37-227 28 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Question for a Survey Reporting FilterContent We have recently began exploring surveying in our business. We are interested in creating a scheduled report based on a few criteria. On this specific report we …User_2025-02-03-19-28-20-911 23 views 2 comments 0 points Most recent by User_2025-02-03-19-28-20-911 Reporting & Analytics for B2C Service
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Last Referring URL ReportContent Hey everyone, I am attempting to build a custom report to show the Last Referring URL before a Chat Request. I have built a "referrer" report where I used "click…User_2025-02-01-08-41-04-877 40 views 0 comments 0 points Most recent by User_2025-02-01-08-41-04-877 Reporting & Analytics for B2C Service
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"Unknown" in Chats by Operating SystemContent Hello, Our client success manager created a custom report for my team and me since we just implemented Live Chat on our FAQ site. It follows the same format as t…Angela Pesce 24 views 1 comment 0 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service -
Clickstreams table for Answers?Content Hello, I'm trying to create a report that shows a breakdown of answers by OS, filtered by product and date. I can't get the report to run (it keeps breaking due …User_2025-02-03-20-55-18-663 33 views 1 comment 0 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service
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How to Add exception based below conditionContent Hello Team, Finding difficulty to write correct syntax during creation of exception. Color indication should be showed based on the below condition. If incident …User_2025-02-03-19-26-48-025 15 views 1 comment 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Last updated by - IncidentContent Hi Gurus, How could we get the Last Updated By in Reports, Connect PHP Thanks, MohanMohana Gopal S-Oracle 31 views 1 comment 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service -
Joining Two Condition In ExceptionContent Guys help me here, I want to add two condition in one exception but not able write correct syntax. If incident created less than 2 hours and incident priority is…User_2025-02-03-19-26-48-025 25 views 4 comments 0 points Most recent by User_2025-02-03-19-26-48-025 Reporting & Analytics for B2C Service
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Incident Performance TrendsContent Hey Guys, We want to improve the way things are being measured in our queues and I need your assistance with that. Currently, we are using the slightly modified …User_2025-02-03-22-35-01-433 28 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Any way to count the contact list on automatic schedule via report?Content I want a report that tells me the total count from a contact list. I am facing two issues with the type of report I am trying to create: * The count field in “co…User_2025-02-03-17-19-37-172 37 views 0 comments 0 points Most recent by User_2025-02-03-17-19-37-172 Reporting & Analytics for B2C Service
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Format Agent reports so they can see if incident has been updated by anotherContent In our business, agents often need additional information from a client via mail or fax. They will set the severity of the incident to "pending client". When the…Dorothy Perez 36 views 2 comments 0 points Most recent by Dorothy Perez Reporting & Analytics for B2C Service -
Notifications TableContent Is it possible to write a custom report based on notifications. We want to slightly customize what our users see.user3511667 27 views 0 comments 0 points Most recent by user3511667 Reporting & Analytics for B2C Service -
Breaking Down Chat VolumeContent Hi, I'm trying to build a report where we can breakdown the chat volume we received by: 1. Interactive Chat - chats where in there are at least 1 message coming …User_2025-02-03-19-38-56-069 10 views 2 comments 0 points Most recent by JaneSolihull Reporting & Analytics for B2C Service
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Workflow, Workspace, and Script Management ReportsContent Is there a reporting module similar to Report Management that will tie them all together? Example, I want to see all the workspace and scripts that use the orgs.…User_2025-02-03-18-49-47-601 38 views 2 comments 0 points Most recent by User_2025-02-03-18-49-47-601 Reporting & Analytics for B2C Service
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Make searches smarter, ability to search part words?Content Hi all, Is there a way to improve search functionality across contacts and assets? As an example, if I have an asset of "Blue Laptop", I have to enter this exact…User_2025-02-01-08-29-25-648 16 views 6 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service
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Putting Multiple reference number at run timeContent Hello Team, I want to put multiple reference number at run time in the search criteria but it's throwing error. what is correct syntax for that? Refer the screen…User_2025-02-03-19-26-48-025 13 views 7 comments 0 points Most recent by User_2025-02-03-22-16-06-242 Reporting & Analytics for B2C Service
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How to get the Agent response values from the Guided Assistance??Content Hi All, Does anyone knows how to get the Agent response which were entered in the Guided Assistance? I am trying to creating one report which must display the GA…Narendra Muttineni 17 views 6 comments 0 points Most recent by Narendra Muttineni Reporting & Analytics for B2C Service -
Manager ReportsContent Dear Experts, I have set the agent hierarchy as : Manager 1 -> Manager 2 -> Agent1, Agent2 When I open any of the standard managerial reports(say opportunity rep…Navin Jose - Cloud 41 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Drill down from Chart to detailsContent Dear Experts, Please guide me how to create a report which shows the data in graphical format on load, and has the functionality of drill down to the details. I …Navin Jose - Cloud 29 views 1 comment 0 points Most recent by User_2025-02-01-08-03-48-129 Reporting & Analytics for B2C Service
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Report Filter with selectable timeframesContent Hi, I need to create a filter with selectable time frames. E.g. 7 Days in the future, 30 days in the future, 6 months in the future and all the time in the past.…Clemens-Christoffer Meyreiss-Oracle 33 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Inc_performance.solved vs Incidents.closedContent What is the difference between these two, and what scenarios should you use one vs the other? Example: I'm trying to make a graph of incidents that were solved t…User_2025-02-03-18-13-34-376 31 views 1 comment 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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How to style a report link column?Content Hi, I have a requirement to style a column, the only column of this report. It shows one row, a number and should be a link to a report showing the records. It s…Clemens-Christoffer Meyreiss-Oracle 42 views 4 comments 0 points Most recent by Clemens-Christoffer Meyreiss-Oracle Reporting & Analytics for B2C Service
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Create Incident Report that shows Created by Time PeriodContent I need to create a report that shows all the products that our customers own, as well as the number of incidents they have created in increments of column 1 - 6 …User_2025-02-03-17-24-31-998 26 views 3 comments 0 points Most recent by User_2025-02-03-17-24-31-998 Reporting & Analytics for B2C Service