Configuration
Discussion List
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Disable button after one clickSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Please advise if there's a way to disable the Submit button after click… -
How does 'Not Done activity' compare with 'Suspend activity'?Summary: Does anyone know where I can find OFSC documentation that explains in more details how 'Not Done activity' works? It sounds like it would be very similar to 'Su… -
Delete enumeration values of a property via APISummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there any API to delete enumeration values of a property? I am not s…
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Synchronous REST API Calls to middleware from OFSCSummary How to make synchronous rest api calls to middleware/external application?Content In our application, we are OFSC integration with OICS (oracle integration cloud… -
How to rename instance?Summary: Hi! I was wondering if it's possible to chance our instance URL for OFSC from old_instance_name.etadirect.com to new_instance_name.etadirect.com ? Is that diffi…Alexander Salnikov-Oracle 42 views 1 comment 1 point Most recent by Alexander Salnikov-Oracle Field Service
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How to Identify if a given activity was processed by RoutingSummary: We have a scenario where we have scheduled a Bulk Routing and then followed by Sequential Routing, say when the Bulk routing started the run there were 10 activ…Srikanth Venkatasubramanyan 51 views 1 comment 0 points Most recent by Srikanth Venkatasubramanyan Field Service
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Does OFSC support the "LEFT/RIGHT" functions in visibility conditions?Summary: We need a visibility condition based on the last character of a string. Content (required): Lets say for example we want to display a text message when a user i…
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Oracle B2B Service and Service Logistics application configurationSummary: Error while Oracle B2B Service and Service Logistics application configuration in OFSC Content (required): There are four auto-configuration steps as part of en…
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Compound Work zone key in Oracle Field ServiceSummary: Content (required): I am trying to use both City and Zip code as work zone key (Work Zone Key: ZIP/Postal Code(6, case insensitive) + City(4, case insensitive).…
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How can I pass the current date & time to a field when a user does 'Enroute' for an activity?Summary: When a user does 'enroute' for an activity, we want a specific field to have the current date & time value. Content (required): In chapter 3 of "Administering O…
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Can a message step create an activity?Summary: Is there a way to create an activity by using a message step? Content (required): We would like to have a specific activity (internal activity) created automati…
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Can I add visibility conditions to button Submit ?Summary: **This post was created as part of a How to Service Request (SR) I need to add visibility conditions to the button submit at Context End Activity to only allow … -
List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…
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How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 41 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e… -
Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th…Deepak Prakash 51 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…Marc Arseneault 51 views 1 comment 1 point Most recent by Kevin Cayetano_OFS Support-Oracle Field Service
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Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work…
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String length validationSummary: String length validation Content (required): Hello community; Do you know if there is an operator or expression that can be used in the validation rules of the …
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Is it possible to limit sessions to an user?Summary: Restrict sessions to an OFS user. Content (required): I want users to be unable to log in more than one device simultaneously Version (include the version you a…Juan Cruz-Support-Oracle 31 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service -
Resource name in activity details & search functionSummary Looking for a field, which would include bucket's or technician's name to provide quick information where activity isContent Hello, I'm looking for a field, that…
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What is the Placeholder structure for Glossary Items?Summary: I'm trying to edit some default messages in OFS via the Glossary. For instance I'm trying to change the "move" message for the mobile user. Content (required): …Mark Carollo 61 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Can I pass the value of a property via the Parameters section to a custom form ?Summary: I am trying to send the value of another property as the contents of a given property when invoking a custom form, e.g. ACTIVITY_NOTES = appt_number, so that wh…Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can I send images on an Outbound message ?Summary: I have a question about Message Scenarios notifications: do they accept images? Content (required): **This post was created as part of a How to Service Request …Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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How do I create a new group under a specific Organization ?Summary: I want to create a new group belonging to a different Organization. Content (required): **This post was created as part of a How to Service Request (SR)** Versi…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Allow Parameter to Pass on Standard ActionSummary: When standard action of 'add_provider_inventory' is selected, trying to pass parameter of an srtype to create a message scenario. Content (required):As summary …
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what is the maximum data size we can show in a custom property of type string, line count 9? (mb/kb)Summary: A custom property is created under activity details of a type string, GUI text element and line count of 9,the question is how much data this property can uphol…